1. Task: WINE SERVICE Code:
Step 1 Prepare the equipment
Q: What equipment do we need to serve white wine and red wine
by the glass?
- A round beverage tray
- A clean tray cloth
- Wine glass (correct glassware according to wine)
- White wine or red wine bottle
- Waiter’s cloth
Q: What should we check about this equipment?
- The tray is clean and dry
- The tray is well polished; the tray mat is clean and free
from stains, holes or tears
- The waiter’s cloth is clean and dry
- Glassware is clean, polished and not chipped
Step 2 Collecting the wine
Q: Where do we collect the wines?
- From the respective wine cellar/bar
Step 3 Check the wine
Q: What do we need to check?
- Correct wine and vintage as listed on the wine list
- Label is in good condition
- There is enough wine in the bottle to pour one glass
- Remove cork or vacuum stopper before approaching a
table
Step 4 Check the temperature
Q: What temperature should wine be served?
- White wine will be served chilled, 5 – 8 degrees
- Red wine will be served at room temperature, 16-18
degrees
Step 5 Place the equipment on the tray
- Wine bottle
- Wine glass
Carry the tray to the side station, leave the wine bottle on the
side station wile you deliver the wine glasses to the table.
Step 6 Approach the table
Q: How do we approach the table?
- Gradual, non-rushed pace
- Smile as you really mean it
Step 7 Placing the glasses on the table
Q: Where do we place a wine glass on the table?
- Pick up the wine glass from the tray holding by the stem
and place it at the 2 o’clock position from where the guest
is seated

2. - Wine glasses are pre set for all events functions where
wine is served
- After placing the wine glass on the table, return to the side
station to collect the wine bottle
Q: What do we need to ensure?
- The label of the wine is facing upwards
Step 8 Presenting the wine
Q: Who should we present the wine to?
- The guest who ordered the wine
Q: How do we present the wine to the guest?
- Present from the right hand side of the guest wherever
possible with the wine laid down in your right hand show
the label to the guest
Q: What do we need to say to the guest?
“Excuse me Sir / Madam, your wine (Using the name of the
wine).”
Step 9 Pouring the wine
Q: Who do we serve first?
- Ladies first!
- Stand on the right hand side of the guest
- Hold the wine bottle in your right arm ensuring you have
a firm hold
- Ensure the label is facing the guest
- Pour a bit of the wine and offer the guest to taste.
- Then continue pouring at steady and constant speed.
Q: How much is the standard measure of wine by the glass?
15 cl/150 ml (or according to local law)
Q: When pouring the wine what do we need to ensure?
Once the wine has been poured to the standard level, turn
the bottle at a 45 degree angle to prevent the wine from dripping
Step 10 Leave the table
Q: How do we leave the table?
Smile as you really mean it
Q: What do we need to say to the guest?
“Enjoy your wine (using the name of the wine) Sir / Madam.”