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GO Deck Sept 2016 - LITE

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GO Deck Sept 2016 - LITE

  1. 1. Founded in 1995, Grupo Open is a Mexican group of companies with more than 20 years of experience delivering IT services and enterprise communica6ons. Grupo Open Sales +$22M CerBficaBons MicrosoD Gold Partners Cisco Gold Partners Team 450 Employees Growth 21% YOY Best PracBces Agile Development ITIL and ISO 20k Brand Recognized leadership www.open.mx
  2. 2. Northware SoDware OpenService Service Desk / Tech Support Near Contact Nearshore IT Services CloudsourceIT Apps Plannet Network, CommunicaBons and Cloud Grupo Open
  3. 3. Timeline Monterrey Office Plannet was founded Grupo Open IT Services Mexico City Office Northware was founded USA Office Guadalajara Office CloudSourceIT M&A
  4. 4. RP - Regio Parque Grupo Open HQ in Apodaca, NL. OpenService, Plannet and HR MITC- Monterrey IT Cluster Northware´s HQ, Admin and Finance. World Trace Center – Mexico City West Pickle Research Building Our US corporate office located in AusBn, TX. Sales Regional Delivery Center Located in Monterrey, MEX for our mobile team. Regional Delivery Center Located in Guadalajara, JAL for our mobile team. 150 70 15 5 50 50 Located at the center of the business ecosystem. RecruiBng. LocaBons
  5. 5. 35 155 220 264 292 330 373 400 450 USD $1.0M USD $5.8M USD $7.7M USD $10.0M USD $10.6M USD $12.96M USD $15.38M USD $20M USD $25M Sales 0 5 10 15 20 25 30 1995 2000 2005 2010 2011 2012 2013 2014 2015 Millions
  6. 6. OpenService Service Desk Managed Services Staffing Service Management Nearshore Service Desk ITIL ConsulBng
  7. 7. Northware APPs Cloud Services Staffing SoDware Development Dynamics AX Specialists Nearshore IT Services
  8. 8. Plannet Data Center Security & Wireless Service Contracts CollaboraBon & IOT Cloud Services Meraki, Webex, Security and Digital Signage Network Managed Services
  9. 9. Team 186 170 52 452 Tech Support SoDware Telecom Total
  10. 10. Service Desk Agent Service Desk Manager Service Desk Supervisor SQL Support Technical Support Engineer VirtualizaBon Specialist Sr. PrinBng Specialist Customer Service Rep Desk Side Support Manager Desk Side Support Engineer Event Manager High End Support POS Support Specialist Project Manager QA Team Lead Linux Servers Administrator Purchasing Analyst AD and Patch Management Backup y Storage Inventory Analyst Data Center Operator War Room Coordinator OperaBons Assistant Service Now Consultant DocumentaBon Specialist Siebel Support SysAdmin Weblogic Administrator NOC Supervisor 75 96 45 10 32 2 1 2 1 3 4 5 1 4 3 1 1 1 2 1 1 1 4 1 1 2 3 1 1 2 2 SAP FuncBonal Consultant ReporBng Analyst SAP Security ConfiguraBon Windows Specialist Plalorm and Infrastructure Finance Consultant 2 1 1 1 2 Security Specialist 186 OpenService
  11. 11. .NET Developer Java Developer FuncBonal Analyst Project Manager Project Leader Mobile Developer QA Team Lead QA Analyst Automated Test Engineer Mobile TesBng SQL Developers Systems Analyst Product Owners UX/UI Designers Lotus Notes Developer HR and Office Admin Oracle Consultants Oracle DBA SAP Team Lead BI Analyst AX Developers AX Financial Consultants AX SCM Consultants AX ProducBon and MRP Consultants Progress Developers AutomaBon Engineer Siebel and TIBCO Developers Email MarkeBng Specialist PHP Developers 51 9 4 1 3 25 1 7 1 11 2 6 2 8 1 1 1 1 3 1 2 1 4 1 1 1 9 4 4 2 Progress DBA 170 Northware AX Retail Consultant 2
  12. 12. Data Center Manager CommunicaBons Coordinator Presales Coordinator Security Coordinator RouBng and Switching Coordinator Project Manager Unified CommunicaBons Network Engineer Network and Voice Support Engineer Purchasing Agent 1 1 1 1 1 1 4 2 23 6 2 Technical Support TelecommunicaBons Engineer RouBng and Switching Specialist Wireless Specialist LogisBcs Agent 1 3 2 3 52 Plannet
  13. 13. Clients
  14. 14. Services Network design, support and maintenance, soDware development and staffing services Size +13k Points of Sale Highlights Largest Cisco network in LATAM Business RelaBonship +14 years Client OXXO, largest chain of convenient stores in Mexico Relevant Projects
  15. 15. Client Femsa – BBVA Bancomer Stadium Services ConnecBvity - Wifi, Cisco StadiumVision Highlights Newest stadium in Mexico Business RelaBonship +3 years Size +200 boxes, +12,000 connected users Relevant Projects
  16. 16. Services CapBve Center Services Size +23 mobile experts Business RelaBonship +3 years Client Propelics – Enterprise World-Class APPs Relevant Projects
  17. 17. Client Ternium – Flat and long steel products Services Staffing services Highlights Leading steel company in LATAM Business RelaBonship +15 years Size +30 engineers Relevant Projects
  18. 18. Services Staffing, ServiceNow Management, Data Center Management Size +3500 Whirlpool employees in Mexico Business RelaBonship +4 years Client Whirlpool Mexico Relevant Projects
  19. 19. Services Service Desk Size +4000 home depot associates Business RelaBonship +8 years Client Home Depot Mexico Relevant Projects
  20. 20. Services Service Desk, OpenSer, SoDware Development, Field Support Size +4500 ACE/Chubb employees in LATAM Business RelaBonship +18 years Client Chubb Insurance Relevant Projects
  21. 21. THANK YOU… is@northware.mx | www.open.mx Imre SzenDornyay | VP, Business Development

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