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Voxxed Days Belgrade 2017 - How not to do DevOps

DevOps transformation and the most common mistakes made during this phase.

1 of 25
How not to do DevOps
Hello!
• Zoltan, 39, geek
• Married, father of two
• With Ustream since 2010
• Dev, Ops, Management
Our background
•Online video since 2007
•San Francisco / Budapest
•Freemium / Pro / Enterprise
•IBM acquisition in 2016
•Cloud Video / Watson Media
•Budapest Lab
•10 million lines of code
•Hundreds of servers, dozens of
different services / applications
Portfolio – IBM Cloud Video
Streaming Products
Ustream Live and on-demand
video platform
Streaming Manager Advanced
video streaming solution
Streaming Manager for
Enterprise Secure video sharing
for teams and enterprises
Enterprise Content Delivery
Network Scale internal video
delivery with ECDN
Media Products
Video Distribution and
Workflow Simplify ingesting
and compiling metadata
OTT Video Management
Empower creation of video
asset catalogs
Solutions
Watson Video Enrichment
Apps
LiveAd
Production services
Developer APIs
The DevOps Transition
What is DevOps?
You build it, you run
it
Continuous Integration
Continuous Deployment
Cross-functional teams
Next
Agile
Automate all the things!

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Voxxed Days Belgrade 2017 - How not to do DevOps

  • 1. How not to do DevOps
  • 2. Hello! • Zoltan, 39, geek • Married, father of two • With Ustream since 2010 • Dev, Ops, Management
  • 3. Our background •Online video since 2007 •San Francisco / Budapest •Freemium / Pro / Enterprise •IBM acquisition in 2016 •Cloud Video / Watson Media •Budapest Lab •10 million lines of code •Hundreds of servers, dozens of different services / applications
  • 4. Portfolio – IBM Cloud Video Streaming Products Ustream Live and on-demand video platform Streaming Manager Advanced video streaming solution Streaming Manager for Enterprise Secure video sharing for teams and enterprises Enterprise Content Delivery Network Scale internal video delivery with ECDN Media Products Video Distribution and Workflow Simplify ingesting and compiling metadata OTT Video Management Empower creation of video asset catalogs Solutions Watson Video Enrichment Apps LiveAd Production services Developer APIs
  • 6. What is DevOps? You build it, you run it Continuous Integration Continuous Deployment Cross-functional teams Next Agile Automate all the things!
  • 7. Cultural Change Eliminate Silos Mixing Teams Trust & Communication Ownership & Responsibility Knowledge sharing Redefine Roles Everyone on Duty
  • 8. Tooling CI / CD Pipeline Automation Metrics & Dashboards Monitoring & Alerting Infrastructure as Code Microservices Audit trail
  • 10. What can go wrong? We are Devs, we can do monitoring only if some other team builds the tools for us We are Ops, why would we give you root? As Auditors, we expect to have Ops to interview about deployment, processes, logs, etc We had an Ops team, what will they do now? We are Android / iOS developers, what do we Operate? We have UX, Product, QA, BI embedded in the team. Can’t we simply have Ops too?
  • 13. How to solve this? Share knowledge, build ownership No dedicated DevOps person, no dedicated DevOps team, but everyone should do DevOps Having a team build tools is nice (but not required) You should keep your Ops team (Infrastructure team) We all row in the same boat
  • 15. The ”By the Book” Problem
  • 16. Rules, rules, rules There is a single way to do it right, isn’t there?
  • 17. Avoid Cargo Culting Repeat: ”We are not Spotify” (Daniel Bryant) No solution will fit all teams Focus on the goal, the idea itself Experiment Measure outcomes, improve continuously
  • 19. Top-down Change Good intentions don’t matter if you dictate No super leader has all information Refuse / resist / revolt / ignore Can’t build ownership without autonomy
  • 20. Within a bigger organization No solution will fit all teams Size does matter Internal competition More teams, more diversity, more ways Communication issues – distance, time zones Corporate politics and priorities change Lead by example
  • 22. Takeaways Build trust Share responsibility Stay open Focus on the goal Involve everyone Be flexible
  • 23. Books Continuous Delivery (Jez Humble, David Farley) The Phoenix Project (Gene Kim, Kevin Behr, George Spafford) The DevOps Handbook (Gene Kim, Patrick Debois, John Willis, Jez Humble)
  • 24. Image credits Droids - Credit: Flickr/donsolo, CC BY-NC-SA Mac w Code - https://medium.freecodecamp.org/how-to-go-from-hobbyist-to-professional-developer- 11a8b8a52b5f Take Away - http://www.indianlodge.co.uk/takeaway.html Tools - https://www.usertesting.com/blog/2013/11/07/10-tools-every-user-experience-pro-should-know-about/ Ninjas - https://www.lego.com/en-us/ninjago/apps/skybound-1009745d7df641608f79cfb8edf5770d Lord Business - https://www.freeenterprise.com/open-letter-lego-movie-s-lord-business-i-m-just-misunderstood/ Rules - http://www.mylearning.org/british-values-in-action-protest-and-punishment/images/4-4823/

Editor's Notes

  1. LOC comparable to Firefox, almost double of Linux kernel
  2. Agile 2008: “Agile infrastructure” DevOps Days, from 2009 Belgium The set of cultural norms and technical practices that enable organizations to have a fast flow of work from development through test and deployment, while preserving world-class reliability, availability, and security. (Gene Kim) Customer first
  3. Containers, Cloud, Serverless Static analysis
  4. Blue devs, green ops. Permissions and roles may vary but everybody is waiting for ops. If the ops team becomes devops (monitoring, infrastructure as code, etc), that’s just a part of the solution.
  5. No central knowledge, everyone builds their kubernetes cluster differently etc etc One guy handles all server installations deployments etc // rather should spread the knowledge
  6. Infrastructure team example responsibilities: scaling, platform, central db, storage
  7. Everybody does devops, there is a team for Infrastructure, EET
  8. SCRUM training in Ustream as example Take over to Cargo Cult
  9. Daniel Bryant @ Craft 2017: “Microservices and the Macro Organisation: The People Impact” Team autonomy / let them choose their way as long as they achieve the goal