Content Rules overview


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Content Rules overview

  1. 1. Company Backgrounder<br />© 2011. Content Rules, Inc. All rights reserved. <br />
  2. 2. Corporate History and Qualifications<br /><ul><li>Professional services firm specializing in content development and global content strategy
  3. 3. Founded in 1994
  4. 4. 15 full-time employees
  5. 5. Network of 1200+ fully-screened consultants across U.S.
  6. 6. Managed, contract, and placement services
  7. 7. Acrolinx IQ reseller and service provider
  8. 8. Exclusive seller of ContentRules IQ (Acrolinx IQ SaaS product)</li></li></ul><li>English Technical Writing – A Core Competency<br /><ul><li>Over 2,000 writing projects completed since 2006 for over 190 clients, including:</li></ul>Installation guides<br />Administration guides<br />User guides<br />Quick Start guides<br />Command line reference guides<br />API/developer guides<br />Online help systems<br />Release notes<br />
  9. 9. Partial Client List<br /><ul><li>Consumer Products</li></ul>HP <br />NETGEAR<br />Palm<br />Plantronics<br />Sony Entertainment<br />Internet/Software<br />Adobe <br />Google<br />Microsoft<br />PayPal<br /><ul><li>Networking/Telecom</li></ul>Cisco Systems<br />Ericsson<br />IBM<br />Qwest <br />VMware<br /><ul><li> Network Storage</li></ul>Brocade<br />EMC<br />NetApp<br />For a complete list of our clients, please visit<br />
  10. 10. Authoring Methodologies<br /><ul><li>Each client has preferred methodology
  11. 11. We are flexible and work within each system
  12. 12. Methodologies include:</li></ul>Waterfall<br />Agile<br />Six Sigma<br />SCORM (eLearning development)<br />
  13. 13. Typical Process in Waterfall Environment<br />Identify scope of documentation needs<br />Create documentation plan and budget<br />Obtain documentation plan sign-off and budget approval<br />Create project schedule<br />Create first draft content <br />Conduct customer review<br />Incorporate feedback<br />Identify and create or request illustrations<br />Create second draft<br />Conduct customer review<br />Incorporate feedback <br />Copy edit<br />Create final document <br />Conduct customer acceptance review<br />Sunset review and debrief<br />
  14. 14. Authoring Tools<br />Standard Editors:<br />FrameMaker<br />Word<br />InDesign<br />PowerPoint<br />XML/DITA/DocBook<br />XMetaL<br />Arbortext<br />oXygen<br />Wiki Tools:<br />MediaWiki<br />Confluence<br />MindTouch<br />Online Help Tools:<br />MadCap Flare<br />RoboHelp<br />QuadralayePublisher<br />Author-it<br />
  15. 15. Global Readiness<br /><ul><li>We encourage writing and editing that ensures lower translation costs</li></ul>Global readiness audit of existing content<br />Pre-translation editing services<br />Acrolinx IQ terminology configuration services<br />We offer training courses for clients and consultants<br />Writing Using International English<br />Editing for Translation<br />Managing Terminology Using Acrolinx IQ/ContentRules IQ<br />Using Acrolinx IQ/ContentRules IQ<br />
  16. 16. Experience Writing UI Strings<br /><ul><li>We have UI designers in our resource pool
  17. 17. Often client creates first draft of UI strings
  18. 18. We edit UI strings for:</li></ul>Consistency<br />Adherence to brand standards<br />Quality<br />Readability<br />Global readiness<br />
  19. 19. Our Resource Pool<br /><ul><li>Over 1,200 senior-level consultants who are fully vetted and specialize in networking, telecommunications, storage, mobile, and software</li></ul>Project Manager<br />Senior Technical Writer<br />Information architect<br />XML tools specialist<br />Illustrator<br />Copy/developmental editor<br />Production editor<br />
  20. 20. Quality Control and Testing<br />Work closely with developers, QA, support engineers during development<br />Require at least one client Subject Matter Expert (SME) actively participate in review cycles<br />Use client lab equipment to test proceduresat each review cycle<br />Use Acrolinx IQ to ensure consistent style, branding and terminology<br /><ul><li>Final acceptance signoff by client for technical accuracy</li></li></ul><li>Measuring Data Quality<br /><ul><li>Analyze content using Acrolinx IQ
  21. 21. Reports provide metrics including:</li></ul>Flesch reading ease score<br />Style errors<br />Grammar errors<br />Terminology errors<br />Spelling errors<br />Global readiness errors<br />Can measure corpus of documents for comparison<br />
  22. 22. Senior Technical Writer Profile<br />8+ years of technical writing experience<br />Degree in English or Linguistics<br />Certification in Technical Writing, Instructional Design, or Information Architecture<br />Experience writing technical documentation based on interviewing engineers and other subject matter experts<br />3+ years of experience with authoring tools<br />Deep understanding of networking, storage, wireless, telecommunication, network security, cloud, VOIP, or consumer-end technology<br />Experience writing in an Agile development environment<br />