Documentum              Card Sorting Exercise                                                         Matt Johnson        ...
Documentum Card Sorting exercise • Very large number of   Documentum products          – 200-300 identified in support    ...
Documentum on EMC Online Support© Copyright 2012 EMC Corporation. All rights reserved.   3
Documentum on emc.com© Copyright 2012 EMC Corporation. All rights reserved.   4
Why Card Sorting?                                                         Identifies items that                           ...
The tool we used© Copyright 2012 EMC Corporation. All rights reserved.   6
Summary + Next Steps   • Organizing Documentum products into seven     high-level categories is justified based on an     ...
Presentation of survey results© Copyright 2012 EMC Corporation. All rights reserved.   8
Taxonomy card sort research summary
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Taxonomy card sort research summary

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  • Research conducted in support of customer access and consumption of content on NGOE
  • Research conducted in support of customer access and consumption of content on NGOE
  • Taxonomy card sort research summary

    1. 1. Documentum Card Sorting Exercise Matt Johnson Marina Kamenetskiy Tina Nomura 9 February 2012© Copyright 2012 EMC Corporation. All rights reserved. 1
    2. 2. Documentum Card Sorting exercise • Very large number of Documentum products – 200-300 identified in support space – Difficulty browsing/identifying products • Unclear how these products relate to one another – Many appear to be orphan items – Apparent lack of categorization by functionality© Copyright 2012 EMC Corporation. All rights reserved. 2
    3. 3. Documentum on EMC Online Support© Copyright 2012 EMC Corporation. All rights reserved. 3
    4. 4. Documentum on emc.com© Copyright 2012 EMC Corporation. All rights reserved. 4
    5. 5. Why Card Sorting? Identifies items that are likely to be difficult to categorize and find Enables understanding of how users are likely to group items Identifies terminology that is likely to be misunderstood.© Copyright 2012 EMC Corporation. All rights reserved. 5
    6. 6. The tool we used© Copyright 2012 EMC Corporation. All rights reserved. 6
    7. 7. Summary + Next Steps • Organizing Documentum products into seven high-level categories is justified based on an empirical analysis of user card sort data • 89 percent of items included in card sort fall into at least one of the seven categories identified • Next steps: – Closed card sort on user-generated categories – Usability testing on category-driven site navigation© Copyright 2012 EMC Corporation. All rights reserved. 7
    8. 8. Presentation of survey results© Copyright 2012 EMC Corporation. All rights reserved. 8

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