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DIWUG Haarlem 2016 - Creating a Great User Experience in SharePoint

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Building solutions in SharePoint isn’t simply about getting the functionality right based on the business requirements. Developers must think about the entire user experience (UX), which goes far beyond the technical aspects of the solution. It’s no longer good enough to meet the specifications. We must exceed them in terms of usability. This takes many developers out of their comfort zones and into the messy world of end users.

In this interactive session, we’ll discuss questions like:
* How should the user feel when they use this piece of functionality?
* Will they perceive that this functionality saves them work or creates new work?
* How will the functionality compare to what they see on the consumer Web?
* How can we use technologies which haven’t historically been considered mainstream SharePoint developer tools (like jQuery and CSS) to make SharePoint feel more like the sites people love?

We’ll look at good and bad examples from SharePoint itself as well as specific customizations.

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DIWUG Haarlem 2016 - Creating a Great User Experience in SharePoint

  1. 1. How does the user feel when they are finished with using SharePoint? “User experience” from Wikipedia http://en.wikipedia.org/wiki/User_experience
  2. 2. The Form v Function Ratio by Dan Antion http://www.aiim.org/community/blogs/expert/The-Form-v-Function-Ratio
  3. 3. • • • Image from The Conversation Prism http://www.theconversationprism.com/ Also see: http://www.sptechcon.com/news/the-consumerization-of-the-sharepoint-ui
  4. 4. • • Image from “Explain IA Poster” http://userallusion.com/blog/2010/10/explain-ia-poster/
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  11. 11. Boston Globe, February 02, 2013: Instant gratification is making us perpetually impatient ow.ly/i8Pth Ramesh Sitaraman, a computer science professor at UMass Amherst, examined the viewing habits of 6.7 million Internet users in a study released in 2012. How long were subjects willing to be patient? Do you think that’s gotten any longer?
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  13. 13. • • Images courtesy: Method IT, TechNet
  14. 14. • Image from NetMarketShare – timeframe = Q3 2015 http://www.netmarketshare.com/browser-market-share.aspx?qprid=2&qpcustomd=0&qptimeframe=Q “It works on my machine” doesn’t cut it.
  15. 15. • • Image 2: F-Shaped Pattern For Reading Web Content http://www.nngroup.com/articles/f-shaped-pattern-reading-web-content/
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  20. 20. • • • • It always comes back to “It Depends”
  21. 21. The Form v Function Ratio by Dan Antion http://www.aiim.org/community/blogs/expert/The-Form-v-Function-Ratio
  22. 22. Email marc.anderson@sympraxisconsulting.com Twitter @sympmarc Blog http://sympmarc.com SPServices http://spservices.codeplex.com SPXSLT http://spxslt.codeplex.com Books http://sympmarc.com/books The Middle Tier Manifesto http://bit.ly/middletier

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