Expectations client realizations when moving to a hosting or cloud

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Expectations client realizations when moving to a hosting or cloud

  1. 1. Expectations & ClientRealizations When Moving toa Hosting or Cloud VendorNick Miletich, Solution Architect, Symmetry Corporation
  2. 2.  Established in 1996 100% SAP® Focus Center of Excellence – Milwaukee, WI 75+ fulltime U.S - based SAP Basis and security experts on staff Highest customer satisfaction in the industryOur Services... Basis Managed Services SAP Security Services Implementations, Upgrades & Migrations Cloud Hosting & DR Sybase | HANA | MobilityOur Story…Our Story…
  3. 3. Today’s Presenter:Nick Miletich,Solution Architect
  4. 4. What We Will Cover…Growing Economies of ScaleWhat to Cover Before You CommitInternal To-Do’sVendor ExpectationsAvailable Solutions & Plans Based on Your Environment’s NeedsCost Savings BreakdownFacility CostsLicensing FeesResourcesMaintenance and Upgrading EquipmentRecovery and BackupHosting & Cloud ServicesIndustry StandardsDirect Access 24x7 to Your Dedicated ConsultantsFlexible PlansThe Symmetry Difference
  5. 5. Growing Economies of ScaleTrending “Cloud Scaling”According to a survey conducted by CNBC, “More than eight in ten companiescurrently use some form of cloud solution. More than half of micro (one to nineemployees) and small (ten to 99 employees) businesses use cloud-basedbusiness productivity applications.”How Economies of Scale help even small businessesAs cloud and hosting services expand to the masses, costs continue togo downShared services and infrastructure spread the cost out amongst severalcustomersDistributed costsPower and coolingEquipment, network and storageResources and knowledge development costsUpdating technology
  6. 6. What We Will Cover…Growing Economies of ScaleWhat to Cover Before You CommitInternal To-Do’sVendor ExpectationsAvailable Solutions & Plans Based on Your Environment’s NeedsCost Savings BreakdownFacility CostsLicensing FeesResourcesMaintenance and Upgrading EquipmentRecovery and BackupHosting & Cloud ServicesIndustry StandardsDirect Access 24x7 to Your Dedicated ConsultantsFlexible PlansThe Symmetry Difference
  7. 7. What to Cover Before You CommitInternal-Do’sEnd goal in mind – ROI, agility, speed?Strategize and set parametersImplementation planVendor ExpectationsOutline of timing and project phasesFlexible pricing and plansGuaranteed supportContact hoursSAP certified and ongoing trainingCore competenciesSolution Options AvailablePrivate vs. shared cloud solutionsCloud versus hosted hardware
  8. 8. What We Will Cover…Growing Economies of ScaleWhat to Cover Before You CommitInternal To-Do’sVendor ExpectationsAvailable Solutions & Plans Based on Your Environment’s NeedsCost Savings BreakdownFacility CostsLicensing FeesResourcesMaintenance and Upgrading EquipmentRecovery and BackupHosting & Cloud ServicesIndustry StandardsDirect Access 24x7 to Your Dedicated ConsultantsFlexible PlansThe Symmetry Difference
  9. 9. The Costs of Running a Data CenterFacility CostsReal estatePowerNetworkCoolingLicensing FeesMonitoring softwareBackup softwareNetwork management softwareResourcesOnsite and off-site IT staffBandwidth
  10. 10. The Costs of Running a Data CenterMaintenance and Upgrading EquipmentMaintenance and support on hardware issuesRefresh cycles to maintain current technologyRecovery and BackupRobust, fault tolerant infrastructureRedundancy in network and powerBackup infrastructure, including tape librariesDisaster recovery, including separate DR site and systemreplication
  11. 11. Cost Savings Comparison
  12. 12. Cost Comparison
  13. 13. What We Will Cover…Growing Economies of ScaleWhat to Cover Before You CommitInternal To-Do’sVendor ExpectationsAvailable Solutions & Plans Based on Your Environment’s NeedsCost Savings BreakdownFacility CostsLicensing FeesResourcesMaintenance and Upgrading EquipmentRecovery and BackupHosting & Cloud ServicesIndustry StandardsDirect Access 24x7 to Your Dedicated ConsultantsFlexible PlansThe Symmetry Difference
  14. 14. Industry TrendsIndustry StandardsThings to keep in mind when selecting a Hosting or Cloud VendorSAP Certified Peace of MindSSAE 16 certificationSAP-centric approach to hostingDirect access 24x7 to your dedicated consultantsRather than a random help-desk employee, make sure you get a dedicated teamwho will get to know you, your business and your systemsFixed-price contractsMany projects have unknown factors, especially the more complex onesReasonable fixed prices guarantee that you do not pay for the ‘worst casescenario’They also insure that the vendor executes as efficiently as possibleFlexibilityDifferent organizations have different needs. Make sure your vendor canaccommodate themOptions to lease, buy or relocate your current hardwareSupport for a few hours per week without the cost of a fulltime employeeShort-term coverage for staff on vacationAfter-hours support
  15. 15. The Symmetry DifferenceSymmetry has a broad base of knowledge around SAP and what ittakes to successfully run it and host itSymmetry specializes in SAP technical services and support, so weknow the needs and issues that can arise in managing aninfrastructure designed for SAPPersonalized service and teams that know you and your business“Symmetry put us on correctly sized hardware that has made the systemperformance issues a thing of the past. End users never mention the system now.In the IT business, if it’s not talked about, it’s working perfectly. SAP has becomethe ‘Maytag repairman’ of the company…It’s just expected to run without issue.That perception is solely due to Symmetry’s Cloud solution and Basis expertise.”– Chris Crofoot, Advanced Technology Services, Inc.
  16. 16. Accessibility, Affordability and QualityAccessibilityDirect access to support teamsPart of your team, not just a voice on the phoneAffordabilityCompetitive pricingCost savings through smart hardware implementation and configurationFlexible billing options that meet your business needsQualitySAP CertifiedSAP hosting and cloud partnershipsSSAE 16 Type II certificationCloud environments for “on demand” implementationsBoth Intel and IBM Power hardwareAS/400 with SAP on IBM i expertise
  17. 17. Symmetry Value Stack
  18. 18. Accessibility, Affordability and Quality
  19. 19. ???????????????? ??Questions??For more information:Nick Miletich Heather Mickelson414-732-2741 414-732-2738nmiletich@sym-corp.com hmickleson@sym-corp.com

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