2011 SMB Disaster Preparedness Report


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2011 SMB Disaster Preparedness Report

  1. 1. Symantec 2011 SMB Disaster Preparedness Survey<br />Asia Pacific Results<br />
  2. 2. Methodology<br />Applied Research performed survey<br />1288 SMBs worldwide<br />552 customers of SMBs<br />5 to 499 employees<br />Cross-industry<br />2<br />
  3. 3. Key Findings<br />Despite warnings, most SMBs still not prepared for disaster<br />SMBs are at risk <br />SMBs don’t act until it’s too late<br />Not being prepared can have a big negative financial impact<br />3<br />
  4. 4. 4<br />Despite warnings, most SMBs still not prepared for disaster<br />
  5. 5. SMBs still not taking disaster preparedness seriously<br />52% don’t have a plan<br />12% have no plans to create a plan<br />40% intend to create a plan in the future<br />5<br />
  6. 6. Why they don’t have a plan<br />44% don’t think computer systems are critical to business<br />38% say it never occurred to them<br />28% say DP not a priority<br />22% lack skills/qualified personnel<br />14% lack resources<br />6<br />
  7. 7. 7<br />SMBs are at risk<br />
  8. 8. SMBs are at risk<br />65% live in regions susceptible to natural disasters<br />The typical SMB surveyed experienced 5 outages last year<br />Top reasons for downtime: <br />Cyberattacks<br />Power outages<br />Upgrades<br />Employee error<br />8<br />
  9. 9. SMB Information is not protected<br />Backups are inconsistent<br />Half (51%) only backup 60% of data<br />Less than half (45%) back up data weekly or more frequently<br />Only 21% back up daily<br />Backups are incomplete—key data not always backed up<br />32% don’t back up email<br />19% don’t back up application data<br />15% don’t back up customer data<br />Disaster would cause information loss<br />45% would lose at least 40% of their data<br />9<br />
  10. 10. 10<br />SMBs don’t act until it’s too late<br />
  11. 11. SMBs don’t act until it’s too late<br />Half of SMBs implemented a plan due to an outage and/or data loss<br />54% of SMBs with a plan only implemented it within the last six months <br />Only 28% have tested a recovery plan<br />11<br />
  12. 12. 12<br />Not being prepared can have a big negative financial impact<br />
  13. 13. Not being prepared can have a negative impact<br />Outages are expensive: $14,500 per day<br />It could put an SMB temporarily out of business—52% of SMB customers have had a mission-critical SMB vendor temporarily shut down due to a disaster<br />Customers will suffer financially<br />SMB outages cost SMB customers $45,000 per day<br />24% of SMB customers lost “some” or “a lot of” data as a result of disasters impacting their SMB vendors<br />Customers will leave<br />59% of customers have switched SMB vendors due to unreliable computing systems<br />13<br />
  14. 14. 14<br />Symantec Recommendations<br />
  15. 15. Recommendations <br />Don’t wait until it’s too late to create a plan <br />Protect your information completely<br />Get employees involved<br />Test frequently<br />Review your plan<br />15<br />
  16. 16. Symantec Internet Security Threat Report (ISTR), Volume 16<br />16<br />For more information, visit<br />Symantec System Recovery ROI Tool<br />Whitepaper: What Business Owners Need to Know to Ensure Business Continuity<br />