SlideShare a Scribd company logo
1 of 28
Download to read offline
Social Media & The NewWorkplace




                Saurabh Pandey
                <Google, Airtel, Ibibo, Zdnet, AtomThought>
Major CEO Concerns CIOs should Address




                                    Gartner Symposium, Orlando, Oct, 2010
The NewWorkplace?



 N=1 & R=g (CK Prahlad)




 Leads to new challenges @ workplace!




                                        The New Age of Innovation, CK Prahlad
Challenges @ the newworkplace




How can we reduce the time employees spent
To find the right people and information
they need to do their jobs?


                                             CEO
Challenges @ the newworkplace


 How can I make sure that
 new team members kick-start
  from day 1?



                                Team Leader
Challenges @ the newworkplace



  In times of restructuring and
  layoffs how do we connect our
  workforce and make them feel
  valued in such a way that their
  productivity is not hurt?         HR-Manager
Challenges @ the newworkplace


  How do I get work done
  effectively in my globally
  disperse team?




                                Project Manager
Bottomline:


  How can all of us can
  Collaborate, Communicate
  and Share better so as to
  create Efficient and
  Innovative products or
  services that meet or surpass
  the Expectations of our
  Stakeholders and
  Consumers?                      All of us
Realities @ Workplace 2.0
1. Communication, Innovation & Distance




Exponential drop in communication frequency between engineers as the distance between them increases.

However the more they communicate the more they innovate-proven many times.




                                                                    Managing Flow of Technology, Thomas Allen, MIT
2. Emergence of Weak Ties

 People who work together and
 stay together demonstrate
 Strong Ties- tend to think
 alike                           My Idea          My Idea
                                           New
 This may decay diverse                    Idea
 thinking and innovation

 People belonging to different
 groups and have developed
 some sort of relationship
 demonstrate Weak Ties.
 Leading to diversity of ideas
 and thought processes
3. Moving from Static to Social Collaboration



    Windows Generation                               Wiki Generation




The young generation employees are moving to an open ecosystem-whether we like it or not!
4.Democratization of Communication


  Intranet and eMail
  Newsletters are
  dead!

  All of you here know
  the pathetic
  employee traction
  the above 2 tools
  generate!
We Operate in Silos…




    One department in the same building is unaware about the other department!
             It’s even worse when teams are spread across the world!


                                                                 Image source: office-modular.net
If we get everyone talking & sharing…




  Imagine Airtel Mobile Banking team inspiring Airtel NRI team for NRI fund transfer?
…we can then get a great macro view…




  Imagine one division of Airtel getting 5 new ideas daily in their dashboards?
…and get our problems solved faster




Enhance collaboration, camaraderie and feel-good. Let people also sort out small stuff
Another Perspective of Workplace 2.0

           Apart


                                  Workflow Portals, eMail




 Time                                            Pain!!



                                     eMail, VC, Phone

Together

               Together   Space                Apart


                                                            Source: Acando Consulting
Enhance communication frequency
                                                      > collaboration>ideation>innovation




                   Blogs, Wikis and Social Networks




Teams across time and space

                                        Knowledge stored in mind, shared informally
Very clear need in enterprises to bring disparate teams together
And focus on enhancing communication and collaboration
This is nowhappening @ Workplace 2.0?


  Using Web 2.0 tools into the enterprise to foster collaboration &
  sharing among partners, employees and buyers, in order to
  create delight for everyone.
The smart workplace @ IBM


  17,000 internal blogs            Crowd-Sourced Ideas- Identified
  100,000 employees using blogs    10 incubation ideas, invested
  53,000 employees on SocialBlue   USD100M
  (Facebook like platform for      Thought-leadership- these blogs
  employees)                       are read by clients and prospective
  50,000 alumni on facebook and    employees (also by competition)
  linked in                        Monetisation & Test Bed: Some of
                                   these social tools are being offered
                                   by IBM to clients as a part of larger
                                   solutions
                                   Global teams interact better-look-
                                   up the profiles of team-mates- this
                                   helps a con-call become richer
                                   Global Recognition- Ideas are
                                   shared on a global level and
                                   recognition is also on a global scale
Dell- Customer Involvement


                                                       Users submitted 16000
                                                       ideas
                                                       432 implemented
                                                       already
                                                       91000 comments

                                                       Created Customers as
                                                       brand ambassadors


Started in 2007 to engage buyers & prospects
with the brand. Understand customer needs and trends
and fast go-to-market
The NewWorkplace @ Intel


                           Integrating Global
                           teams on a real-time
                           social platform
                           OOO teams can find
                           information 24*7 and
                           faster.
                           New employees can
                           start-off faster.
                           Training by group
                           experts online
                           Motivates the most
                           introvert to
                           participate
                           People may leave
                           but knowledge is
                           retained
Life after Google!


                     Can win back alumni at
                     a later stage
                     Alumni in position to
                     help Google
                     Creates a perception of
                     an employee friendly
                     company to work with.
                     Opportunity to get an
                     unbiased feedback on
                     work culture
                     Opportunity to record
                     and freeze the negative
                     sentiment within the
                     ecosystem
                     Multi- way interaction
                     through web 2.0 tools
Crowdsourced-Customer Service




                                                      Tango users solve other users problems.
                                                      Auto-creation of FAQs
                                                      Idea Generation
                                                      Early Bug identification
                                                      Identification of Influencers and powerusers
                                                      Who helped them do beta testing and translate
2 million users in 125 countries. 1 Community Manager literatures
Leaving you with this thought…

   Workplace 1.0                                        Workplace 2.0




  Knowledge           People               Knowledge                   People



                                   Knowledge is captured , stored and made
When people walk out,
                                   shareable as well as ready for adding upon.
they walk out with the knowledge
                                   If people walk out-the knowledge still exists.


                                   This can be achieved only with collaboration
                                   Enabled with Social Applications
Thanks!

 You can catch me on twitter: @pandeysaurabh

More Related Content

What's hot

Future of-work-summary-presentation-psfk-130106150423-phpapp02
Future of-work-summary-presentation-psfk-130106150423-phpapp02Future of-work-summary-presentation-psfk-130106150423-phpapp02
Future of-work-summary-presentation-psfk-130106150423-phpapp02Johnny Pham
 
Creating A Social Environment For Employees
Creating A Social Environment For EmployeesCreating A Social Environment For Employees
Creating A Social Environment For EmployeesStephen Jio
 
Social Business with Drupal @DrupalCon 2012
Social Business with Drupal  @DrupalCon 2012 Social Business with Drupal  @DrupalCon 2012
Social Business with Drupal @DrupalCon 2012 Ulf Sthamer
 
The Social Era and Your Business
The Social Era and Your BusinessThe Social Era and Your Business
The Social Era and Your BusinessEric Swain
 
Social network article nov-dec 2010
Social network article nov-dec 2010Social network article nov-dec 2010
Social network article nov-dec 2010mindykershnar
 
User research-handbook-public zone
User research-handbook-public zoneUser research-handbook-public zone
User research-handbook-public zoneZone
 
Assignment - Module 1: Tools for collaboration in a Web 2.0 world
Assignment   - Module 1: Tools for collaboration in a Web 2.0 world Assignment   - Module 1: Tools for collaboration in a Web 2.0 world
Assignment - Module 1: Tools for collaboration in a Web 2.0 world Marc Bonnemains
 
Mobile collaboration at Tieto
Mobile collaboration at TietoMobile collaboration at Tieto
Mobile collaboration at TietoTieto Corporation
 
Innovation through social networking
Innovation through social networkingInnovation through social networking
Innovation through social networkingGautam Ghosh
 
The value of social media for business
The value of social media for businessThe value of social media for business
The value of social media for businessDr Mariann Hardey
 
The Socially Integrated Enterprise: Organisations or Communities? The new Col...
The Socially Integrated Enterprise: Organisations or Communities? The new Col...The Socially Integrated Enterprise: Organisations or Communities? The new Col...
The Socially Integrated Enterprise: Organisations or Communities? The new Col...OpenKnowledge srl
 
Social Media: Gasoline or Water during a crisis?
Social Media: Gasoline or Water during a crisis?Social Media: Gasoline or Water during a crisis?
Social Media: Gasoline or Water during a crisis?Dell Social Media
 
Social Business - The Business Value in Social Networks
Social Business - The Business Value in Social NetworksSocial Business - The Business Value in Social Networks
Social Business - The Business Value in Social NetworksBilal Jaffery
 
Blending the Social and the Serious for Individual and Organizational Perform...
Blending the Social and the Serious for Individual and Organizational Perform...Blending the Social and the Serious for Individual and Organizational Perform...
Blending the Social and the Serious for Individual and Organizational Perform...Human Capital Media
 
Web 2.0 and e-elearning
Web 2.0 and e-elearningWeb 2.0 and e-elearning
Web 2.0 and e-elearningDavid Wilcox
 
PSFK Future of Work Report 2013
PSFK Future of Work Report 2013PSFK Future of Work Report 2013
PSFK Future of Work Report 2013PSFK
 
DNUG keynote - Social business with IBM Connections
DNUG keynote - Social business with IBM ConnectionsDNUG keynote - Social business with IBM Connections
DNUG keynote - Social business with IBM ConnectionsChristian Holsing
 

What's hot (20)

Engagement through social media at IBM
Engagement through social media at IBMEngagement through social media at IBM
Engagement through social media at IBM
 
Future of-work-summary-presentation-psfk-130106150423-phpapp02
Future of-work-summary-presentation-psfk-130106150423-phpapp02Future of-work-summary-presentation-psfk-130106150423-phpapp02
Future of-work-summary-presentation-psfk-130106150423-phpapp02
 
Creating A Social Environment For Employees
Creating A Social Environment For EmployeesCreating A Social Environment For Employees
Creating A Social Environment For Employees
 
Social Business with Drupal @DrupalCon 2012
Social Business with Drupal  @DrupalCon 2012 Social Business with Drupal  @DrupalCon 2012
Social Business with Drupal @DrupalCon 2012
 
The Social Era and Your Business
The Social Era and Your BusinessThe Social Era and Your Business
The Social Era and Your Business
 
Allelearncards
AllelearncardsAllelearncards
Allelearncards
 
Social network article nov-dec 2010
Social network article nov-dec 2010Social network article nov-dec 2010
Social network article nov-dec 2010
 
User research-handbook-public zone
User research-handbook-public zoneUser research-handbook-public zone
User research-handbook-public zone
 
Assignment - Module 1: Tools for collaboration in a Web 2.0 world
Assignment   - Module 1: Tools for collaboration in a Web 2.0 world Assignment   - Module 1: Tools for collaboration in a Web 2.0 world
Assignment - Module 1: Tools for collaboration in a Web 2.0 world
 
Mobile collaboration at Tieto
Mobile collaboration at TietoMobile collaboration at Tieto
Mobile collaboration at Tieto
 
Innovation through social networking
Innovation through social networkingInnovation through social networking
Innovation through social networking
 
E20 theater
E20 theaterE20 theater
E20 theater
 
The value of social media for business
The value of social media for businessThe value of social media for business
The value of social media for business
 
The Socially Integrated Enterprise: Organisations or Communities? The new Col...
The Socially Integrated Enterprise: Organisations or Communities? The new Col...The Socially Integrated Enterprise: Organisations or Communities? The new Col...
The Socially Integrated Enterprise: Organisations or Communities? The new Col...
 
Social Media: Gasoline or Water during a crisis?
Social Media: Gasoline or Water during a crisis?Social Media: Gasoline or Water during a crisis?
Social Media: Gasoline or Water during a crisis?
 
Social Business - The Business Value in Social Networks
Social Business - The Business Value in Social NetworksSocial Business - The Business Value in Social Networks
Social Business - The Business Value in Social Networks
 
Blending the Social and the Serious for Individual and Organizational Perform...
Blending the Social and the Serious for Individual and Organizational Perform...Blending the Social and the Serious for Individual and Organizational Perform...
Blending the Social and the Serious for Individual and Organizational Perform...
 
Web 2.0 and e-elearning
Web 2.0 and e-elearningWeb 2.0 and e-elearning
Web 2.0 and e-elearning
 
PSFK Future of Work Report 2013
PSFK Future of Work Report 2013PSFK Future of Work Report 2013
PSFK Future of Work Report 2013
 
DNUG keynote - Social business with IBM Connections
DNUG keynote - Social business with IBM ConnectionsDNUG keynote - Social business with IBM Connections
DNUG keynote - Social business with IBM Connections
 

Similar to Social Media and the New Workplace

Lotus connections overview with roadmap
Lotus connections overview with roadmapLotus connections overview with roadmap
Lotus connections overview with roadmapygolani
 
Benefit thru-communication-improvement
Benefit thru-communication-improvementBenefit thru-communication-improvement
Benefit thru-communication-improvementAshish Belagali
 
Social Software - Driving Adoption
Social Software - Driving AdoptionSocial Software - Driving Adoption
Social Software - Driving AdoptionBen Willis
 
SPSNYC Building Social Solutions
SPSNYC Building Social SolutionsSPSNYC Building Social Solutions
SPSNYC Building Social SolutionsDavid Broussard
 
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication ProposalInfusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
 
Ideavibes Presentation at 2012 Online Research Methods Conference - London
Ideavibes Presentation at 2012 Online Research Methods Conference - LondonIdeavibes Presentation at 2012 Online Research Methods Conference - London
Ideavibes Presentation at 2012 Online Research Methods Conference - LondonIdeavibes | Paul Dombowsky
 
Sociala Media Corporate Efficiency
Sociala Media Corporate EfficiencySociala Media Corporate Efficiency
Sociala Media Corporate EfficiencySNS
 
Sociala medier och effektivitet enabling final ver01
Sociala medier och effektivitet   enabling final ver01Sociala medier och effektivitet   enabling final ver01
Sociala medier och effektivitet enabling final ver01Charles Limerius
 
Using Social Media to Improve User Experience
Using Social Media to Improve User ExperienceUsing Social Media to Improve User Experience
Using Social Media to Improve User ExperienceErling Amundson
 
What Is Enterprise 2.0 Public
What Is Enterprise 2.0   PublicWhat Is Enterprise 2.0   Public
What Is Enterprise 2.0 PublicTanya Ney
 
Social collaboration and your business
Social collaboration and your businessSocial collaboration and your business
Social collaboration and your businessHyperOffice
 
Branding by Association
Branding by AssociationBranding by Association
Branding by AssociationPaul McEnany
 
Understanding Social Networking Getting Started - Km Summit
Understanding Social Networking Getting Started - Km SummitUnderstanding Social Networking Getting Started - Km Summit
Understanding Social Networking Getting Started - Km SummitDvir Reznik
 
Groop Skool Workbook: Inception 42911
Groop Skool Workbook: Inception 42911Groop Skool Workbook: Inception 42911
Groop Skool Workbook: Inception 42911thegroop
 
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...WebjamMark2
 
How to implement an effective Social Media Strategy
How to implement an effective Social Media StrategyHow to implement an effective Social Media Strategy
How to implement an effective Social Media StrategyPablo Peris
 

Similar to Social Media and the New Workplace (20)

Lotus connections overview with roadmap
Lotus connections overview with roadmapLotus connections overview with roadmap
Lotus connections overview with roadmap
 
Benefit thru-communication-improvement
Benefit thru-communication-improvementBenefit thru-communication-improvement
Benefit thru-communication-improvement
 
Social Software - Driving Adoption
Social Software - Driving AdoptionSocial Software - Driving Adoption
Social Software - Driving Adoption
 
SPSNYC Building Social Solutions
SPSNYC Building Social SolutionsSPSNYC Building Social Solutions
SPSNYC Building Social Solutions
 
Infusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication ProposalInfusionsoft Socially Enabled Internal Communication Proposal
Infusionsoft Socially Enabled Internal Communication Proposal
 
Ideavibes Presentation to RSA London
Ideavibes Presentation to RSA LondonIdeavibes Presentation to RSA London
Ideavibes Presentation to RSA London
 
Ideavibes Presentation at 2012 Online Research Methods Conference - London
Ideavibes Presentation at 2012 Online Research Methods Conference - LondonIdeavibes Presentation at 2012 Online Research Methods Conference - London
Ideavibes Presentation at 2012 Online Research Methods Conference - London
 
Sociala Media Corporate Efficiency
Sociala Media Corporate EfficiencySociala Media Corporate Efficiency
Sociala Media Corporate Efficiency
 
Sociala medier och effektivitet enabling final ver01
Sociala medier och effektivitet   enabling final ver01Sociala medier och effektivitet   enabling final ver01
Sociala medier och effektivitet enabling final ver01
 
Using Social Media to Improve User Experience
Using Social Media to Improve User ExperienceUsing Social Media to Improve User Experience
Using Social Media to Improve User Experience
 
What Is Enterprise 2.0 Public
What Is Enterprise 2.0   PublicWhat Is Enterprise 2.0   Public
What Is Enterprise 2.0 Public
 
Social collaboration and your business
Social collaboration and your businessSocial collaboration and your business
Social collaboration and your business
 
Branding by Association
Branding by AssociationBranding by Association
Branding by Association
 
Becoming a Social Enterprise
Becoming a Social Enterprise Becoming a Social Enterprise
Becoming a Social Enterprise
 
Understanding Social Networking Getting Started - Km Summit
Understanding Social Networking Getting Started - Km SummitUnderstanding Social Networking Getting Started - Km Summit
Understanding Social Networking Getting Started - Km Summit
 
Groop Skool Workbook: Inception 42911
Groop Skool Workbook: Inception 42911Groop Skool Workbook: Inception 42911
Groop Skool Workbook: Inception 42911
 
Technology for luddites
Technology for ludditesTechnology for luddites
Technology for luddites
 
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...
Webjam - Forget Technology: The Real Business Value of Enterprise Social Netw...
 
Why social?
Why social?Why social?
Why social?
 
How to implement an effective Social Media Strategy
How to implement an effective Social Media StrategyHow to implement an effective Social Media Strategy
How to implement an effective Social Media Strategy
 

More from Saurabh Pandey

GDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONGDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONSaurabh Pandey
 
GDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONGDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONSaurabh Pandey
 
WORDPRESS MANUAL INSTALL ON GODADDY
WORDPRESS MANUAL INSTALL ON GODADDYWORDPRESS MANUAL INSTALL ON GODADDY
WORDPRESS MANUAL INSTALL ON GODADDYSaurabh Pandey
 
How Tyrone Systems Leveraged World Cup Cricket 2015
How Tyrone Systems Leveraged World Cup Cricket 2015How Tyrone Systems Leveraged World Cup Cricket 2015
How Tyrone Systems Leveraged World Cup Cricket 2015Saurabh Pandey
 
How We Made A Social Media Success Of A Gaming Event
How We Made A Social Media Success Of A Gaming EventHow We Made A Social Media Success Of A Gaming Event
How We Made A Social Media Success Of A Gaming EventSaurabh Pandey
 
Lemp Brewpub -ORM + Social Media Case Study
Lemp Brewpub -ORM + Social Media Case StudyLemp Brewpub -ORM + Social Media Case Study
Lemp Brewpub -ORM + Social Media Case StudySaurabh Pandey
 
4 social media lessons from sachin tendulkar!
4 social media lessons from sachin tendulkar!4 social media lessons from sachin tendulkar!
4 social media lessons from sachin tendulkar!Saurabh Pandey
 
Internet, domain name, worldwideweb
Internet, domain name, worldwidewebInternet, domain name, worldwideweb
Internet, domain name, worldwidewebSaurabh Pandey
 
Social Media Marketing & New Age Communication
Social Media Marketing & New Age CommunicationSocial Media Marketing & New Age Communication
Social Media Marketing & New Age CommunicationSaurabh Pandey
 
How 'You' are changing the marketing paradigm!
How 'You' are changing the marketing paradigm!How 'You' are changing the marketing paradigm!
How 'You' are changing the marketing paradigm!Saurabh Pandey
 
Social Media Marketing & RoI
Social Media Marketing & RoISocial Media Marketing & RoI
Social Media Marketing & RoISaurabh Pandey
 
BLOG PERFORMANCE METRICS
BLOG PERFORMANCE METRICSBLOG PERFORMANCE METRICS
BLOG PERFORMANCE METRICSSaurabh Pandey
 

More from Saurabh Pandey (14)

GDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONGDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATION
 
GDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATIONGDPR- GENERAL DATA PROTECTION REGULATION
GDPR- GENERAL DATA PROTECTION REGULATION
 
WORDPRESS MANUAL INSTALL ON GODADDY
WORDPRESS MANUAL INSTALL ON GODADDYWORDPRESS MANUAL INSTALL ON GODADDY
WORDPRESS MANUAL INSTALL ON GODADDY
 
How Tyrone Systems Leveraged World Cup Cricket 2015
How Tyrone Systems Leveraged World Cup Cricket 2015How Tyrone Systems Leveraged World Cup Cricket 2015
How Tyrone Systems Leveraged World Cup Cricket 2015
 
How We Made A Social Media Success Of A Gaming Event
How We Made A Social Media Success Of A Gaming EventHow We Made A Social Media Success Of A Gaming Event
How We Made A Social Media Success Of A Gaming Event
 
Lemp Brewpub -ORM + Social Media Case Study
Lemp Brewpub -ORM + Social Media Case StudyLemp Brewpub -ORM + Social Media Case Study
Lemp Brewpub -ORM + Social Media Case Study
 
4 social media lessons from sachin tendulkar!
4 social media lessons from sachin tendulkar!4 social media lessons from sachin tendulkar!
4 social media lessons from sachin tendulkar!
 
Internet, domain name, worldwideweb
Internet, domain name, worldwidewebInternet, domain name, worldwideweb
Internet, domain name, worldwideweb
 
Digital branding
Digital brandingDigital branding
Digital branding
 
Social Media Marketing & New Age Communication
Social Media Marketing & New Age CommunicationSocial Media Marketing & New Age Communication
Social Media Marketing & New Age Communication
 
How 'You' are changing the marketing paradigm!
How 'You' are changing the marketing paradigm!How 'You' are changing the marketing paradigm!
How 'You' are changing the marketing paradigm!
 
Digital Trends 2009
Digital Trends 2009Digital Trends 2009
Digital Trends 2009
 
Social Media Marketing & RoI
Social Media Marketing & RoISocial Media Marketing & RoI
Social Media Marketing & RoI
 
BLOG PERFORMANCE METRICS
BLOG PERFORMANCE METRICSBLOG PERFORMANCE METRICS
BLOG PERFORMANCE METRICS
 

Recently uploaded

Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamArik Fletcher
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSendBig4
 
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...Hector Del Castillo, CPM, CPMM
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressorselgieurope
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesDoe Paoro
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOne Monitar
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdfChris Skinner
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Neha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and CareerNeha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and Careerr98588472
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxRakhi Bazaar
 
Implementing Exponential Accelerators.pptx
Implementing Exponential Accelerators.pptxImplementing Exponential Accelerators.pptx
Implementing Exponential Accelerators.pptxRich Reba
 
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipLessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipDoge Mining Website
 

Recently uploaded (20)

Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
 
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
How Generative AI Is Transforming Your Business | Byond Growth Insights | Apr...
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressors
 
Unveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic ExperiencesUnveiling the Soundscape Music for Psychedelic Experiences
Unveiling the Soundscape Music for Psychedelic Experiences
 
1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring CapabilitiesOnemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
Onemonitar Android Spy App Features: Explore Advanced Monitoring Capabilities
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
20220816-EthicsGrade_Scorecard-JP_Morgan_Chase-Q2-63_57.pdf
 
WAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdfWAM Corporate Presentation April 12 2024.pdf
WAM Corporate Presentation April 12 2024.pdf
 
Authentically Social - presented by Corey Perlman
Authentically Social - presented by Corey PerlmanAuthentically Social - presented by Corey Perlman
Authentically Social - presented by Corey Perlman
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
Neha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and CareerNeha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and Career
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
 
Implementing Exponential Accelerators.pptx
Implementing Exponential Accelerators.pptxImplementing Exponential Accelerators.pptx
Implementing Exponential Accelerators.pptx
 
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipLessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
 

Social Media and the New Workplace

  • 1. Social Media & The NewWorkplace Saurabh Pandey <Google, Airtel, Ibibo, Zdnet, AtomThought>
  • 2. Major CEO Concerns CIOs should Address Gartner Symposium, Orlando, Oct, 2010
  • 3. The NewWorkplace? N=1 & R=g (CK Prahlad) Leads to new challenges @ workplace! The New Age of Innovation, CK Prahlad
  • 4. Challenges @ the newworkplace How can we reduce the time employees spent To find the right people and information they need to do their jobs? CEO
  • 5. Challenges @ the newworkplace How can I make sure that new team members kick-start from day 1? Team Leader
  • 6. Challenges @ the newworkplace In times of restructuring and layoffs how do we connect our workforce and make them feel valued in such a way that their productivity is not hurt? HR-Manager
  • 7. Challenges @ the newworkplace How do I get work done effectively in my globally disperse team? Project Manager
  • 8. Bottomline: How can all of us can Collaborate, Communicate and Share better so as to create Efficient and Innovative products or services that meet or surpass the Expectations of our Stakeholders and Consumers? All of us
  • 10. 1. Communication, Innovation & Distance Exponential drop in communication frequency between engineers as the distance between them increases. However the more they communicate the more they innovate-proven many times. Managing Flow of Technology, Thomas Allen, MIT
  • 11. 2. Emergence of Weak Ties People who work together and stay together demonstrate Strong Ties- tend to think alike My Idea My Idea New This may decay diverse Idea thinking and innovation People belonging to different groups and have developed some sort of relationship demonstrate Weak Ties. Leading to diversity of ideas and thought processes
  • 12. 3. Moving from Static to Social Collaboration Windows Generation Wiki Generation The young generation employees are moving to an open ecosystem-whether we like it or not!
  • 13. 4.Democratization of Communication Intranet and eMail Newsletters are dead! All of you here know the pathetic employee traction the above 2 tools generate!
  • 14. We Operate in Silos… One department in the same building is unaware about the other department! It’s even worse when teams are spread across the world! Image source: office-modular.net
  • 15. If we get everyone talking & sharing… Imagine Airtel Mobile Banking team inspiring Airtel NRI team for NRI fund transfer?
  • 16. …we can then get a great macro view… Imagine one division of Airtel getting 5 new ideas daily in their dashboards?
  • 17. …and get our problems solved faster Enhance collaboration, camaraderie and feel-good. Let people also sort out small stuff
  • 18. Another Perspective of Workplace 2.0 Apart Workflow Portals, eMail Time Pain!! eMail, VC, Phone Together Together Space Apart Source: Acando Consulting
  • 19. Enhance communication frequency > collaboration>ideation>innovation Blogs, Wikis and Social Networks Teams across time and space Knowledge stored in mind, shared informally
  • 20. Very clear need in enterprises to bring disparate teams together And focus on enhancing communication and collaboration
  • 21. This is nowhappening @ Workplace 2.0? Using Web 2.0 tools into the enterprise to foster collaboration & sharing among partners, employees and buyers, in order to create delight for everyone.
  • 22. The smart workplace @ IBM 17,000 internal blogs Crowd-Sourced Ideas- Identified 100,000 employees using blogs 10 incubation ideas, invested 53,000 employees on SocialBlue USD100M (Facebook like platform for Thought-leadership- these blogs employees) are read by clients and prospective 50,000 alumni on facebook and employees (also by competition) linked in Monetisation & Test Bed: Some of these social tools are being offered by IBM to clients as a part of larger solutions Global teams interact better-look- up the profiles of team-mates- this helps a con-call become richer Global Recognition- Ideas are shared on a global level and recognition is also on a global scale
  • 23. Dell- Customer Involvement Users submitted 16000 ideas 432 implemented already 91000 comments Created Customers as brand ambassadors Started in 2007 to engage buyers & prospects with the brand. Understand customer needs and trends and fast go-to-market
  • 24. The NewWorkplace @ Intel Integrating Global teams on a real-time social platform OOO teams can find information 24*7 and faster. New employees can start-off faster. Training by group experts online Motivates the most introvert to participate People may leave but knowledge is retained
  • 25. Life after Google! Can win back alumni at a later stage Alumni in position to help Google Creates a perception of an employee friendly company to work with. Opportunity to get an unbiased feedback on work culture Opportunity to record and freeze the negative sentiment within the ecosystem Multi- way interaction through web 2.0 tools
  • 26. Crowdsourced-Customer Service Tango users solve other users problems. Auto-creation of FAQs Idea Generation Early Bug identification Identification of Influencers and powerusers Who helped them do beta testing and translate 2 million users in 125 countries. 1 Community Manager literatures
  • 27. Leaving you with this thought… Workplace 1.0 Workplace 2.0 Knowledge People Knowledge People Knowledge is captured , stored and made When people walk out, shareable as well as ready for adding upon. they walk out with the knowledge If people walk out-the knowledge still exists. This can be achieved only with collaboration Enabled with Social Applications
  • 28. Thanks! You can catch me on twitter: @pandeysaurabh