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SyAM Software Solutions Overview


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SyAM Software offers a full IT Service Desk Solution which enables you to manage your entire IT infrastructure. With features such as remote access, help desk, power management and software deployment, you can stay up to speed on everything without having to leave your desk.

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SyAM Software Solutions Overview

  1. 1. SyAM Software Solutions Overview
  2. 2. About SyAM Software • SyAM Software is a developer of Management solutions that help Small, Medium, & Enterprises operate more efficiently through proactive systems management and saving money through intelligent, automated power management. • SyAM Software is a leading management technology enabler to global System Providers enabling them to compete against Dell, HP and IBM • A global company with reach into North America, South America, Europe, Asia, and emerging markets • A provider of certified management solutions with all Intel® based platforms 2
  3. 3. Benefits – Simplifying your IT Infrastructure SyAM’s Management Software Suite centralizes and provides benefits to 8 core IT Solutions, ranging from Asset Management to Software Deployment. • Guaranteed Energy Savings – With intelligent systems management from SyAM, you can see a ROI in just a few months. Easily set policies to control power consumption and save substantial amounts of money • 24/7 Monitoring and Alerting – Set up alerts to stay in control, and always be aware of all situations that could possibly slow down productivity • Maximize Efficiency – Without knowing how your systems have performed in the past, it is impossible to improve their performance in the future. By having reports available, IT managers can properly manager their entire IT infrastructure to ensure the proper policies are in place to expand the life expectancy of machines while also decreasing the cost of electricity. 3
  4. 4. Pro-actively Manage All of your IT Assets Across All of Your Remote Locations Site Manager Centralized Helpdesk and Asset Management interface across all users, groups and sites System Area Manager Remote Management to all System Clients System Clients Intelligent agents installed on each system 4 Asset Auditor Mobile app for on the go asset inventory auditing Management Utilities Software Deployment, Patch Management and Power Management Power Auditor Identified and Achieved savings
  5. 5. Product Requirements Matrix Product / Requirements System Client System Area Manager V5 Management Utilities Operating system support (Can be a virtual OS On Virtual server) XP Pro Windows 7 Pro / Enterprise Windows 8 Pro/ Enterprise Windows 8.1 Pro/ Enterprise 2003 Server 2008R2 Server 2012 Server 2012R2 Server RedHat Linux SuSE Linux Fedora Linux Ubuntu Linux Librix Linux Windows 7 Pro / Enterprise Windows 8 Pro / Enterprise Windows 8.1Pro/ Enterprise 2008R2 Server 2012 Server 2012R2 Server Windows 7 Pro / Enterprise Windows 8 Pro / Enterprise Windows 8.1 Pro/ Enterprise 2008R2 Server 2012 Server 2012R2 Server System Memory Minimum 128MB Recommend 512MB Minimum 2GB Recommend 4GB Minimum 4GB Recommend 8GB Network DHCP or Static IP on LAN Static IP on LAN Static IP on LAN Hard Drive 120MB 2GB 100GB Pre Requisites .Net 3.5 IIS 7 or above SQL / SQL Express 2008, 2008R2 2012 Firewall Windows Firewall Exceptions are implemented by installation Linux Firewall settings must be user configured Windows Firewall Exceptions are implemented by installation Windows Firewall Exceptions for remote management 5
  6. 6. Management Solutions Asset Management Dashboard / Reporting Data Center Management Health Monitoring Help Desk Power Management Remote Management Software Deployment 6
  7. 7. SyAM Rollout Timeline 7 Product Day 1 Day 8 Day 15 Day 30 Power Auditor - Baseline of energy consumption begins by collecting power usage across the network before assigning power policies - Baseline of power savings is now established by understanding power usage on the network after a week of normal use. - Analyze achieved savings by comparing savings before and after power policies were implemented - View monthly executive report to view achieved savings across the network Management Utilities - Deploy System Clients to each machine on the network - Deploy third party software and patches as needed across the network to keep systems up to date. - Now that the baseline is established, create power policy templates and apply them to groups of systems - Set power policies, deploy System Clients and third party software as new systems are added to the network. - Power settings to groups of systems can always be fine-tuned to help you maximize power savings. System Area Manager(s) - System Clients start reporting to System Area Manager to enable the following management functions: - Configure system monitoring and alerting. - View a variety of reports including software utilization across the network. - Remote into a system at any time to take over KVM for remote resolution. - Fine tune power management settings on individual machines. Site Manager - Centralized Helpdesk and Ticketing. - Gain remote access into any system on the network. - Import all non networked assets such as telephones, printers, etc. - Configure users and groups and other administrations settings Asset Auditor - Have all IT staff members download the free SyAM Asset Auditor App. - Utilize Asset Auditor to edit the Site Manager Asset Database as new assets are purchased or need to be updated
  9. 9. Asset Management • By knowing what you have, where its located, how its configured, and utilized, you can make more calculated financial decisions about what will be needed in the upcoming system refresh cycle, including hardware upgrades, application license renewal, or maintenance contracts. • SyAM dynamically detects computer assets down to hardware serial numbers or application versions. SyAM also enables non computer assets to be fully managed within the same system, and reported upon centrally. 9
  10. 10. Asset Management • Assets can managed across various key attributes; – Location / Function / Owner – Classification / Department – And many other categories. • In addition to configuration assets can track financial and service information; – Purchase Date / Vendor – Service Code / Contact – Open/Closed Tickets • With Computer Assets you can drill down to the system details of hardware, software configuration 10
  11. 11. Asset Auditor Mobile App • Audit IT Asset Information on the Go – Add new assets and edit existing fields on the go. Verify assets are in the right location and being used by the right staff members • Utilize Barcodes and QR Codes – Pull up asset information by utilizing a Barcode or QR code (supports Code 128, ISBN and QR codes. This will save you time by eliminating the pain of manually entering long asset names or serial numbers. • Full Administrator Control – Anyone with access to the network can use Asset Auditor Have the peace of mind that all changes made must be approved by an administrator before the Site Manager Asset Management database is updated. • Log a Photo of the Asset – Use the camera on your mobile device to provide a picture of the asset to make it easier to identify in the future. • GPS Locations – When auditing assets you can record the GPS coordinates. From Site Manager, you can view the location in Google Maps. If the location of the asset ever changes you can always update it. • Available in the App Store and Google Play 11
  12. 12. Asset Auditor Mobile App 12 Edit existing assets or add a new one. Edit the text fields, log a picture and add GPS coordinates Approve the changes in Site Manager before the database is updated.
  14. 14. Dashboard/Reporting • The Dashboards and reporting capabilities keep IT informed of all managed systems status, configuration, and provides simple visual indicators for problem systems to allow quick resolution. • Through integrated reporting at all levels you can fully understand what assets you have, their change history, and utilization levels enabling them to relocate where needed. The reporting is available at anytime from anywhere on the network providing reports on power savings, asset service history, application utilization and more. 14
  15. 15. Dashboard/Reporting • IT is provided a Dashboard that contains real-time status and access to all managed systems on the network • Monthly executive reports keep finance, facility and IT departments updated with how Energy savings are progressing • With projected savings vs. achieved savings data they can make sure they are in line with their savings goals. 15
  17. 17. Data Center Management • With today’s powerful enterprise servers, data centers continue to heat up and require more power for the cooling of servers. SyAM gives you control through a single interface to fully understand the real-time status of the server room, from power consumption to temperatures, and utilization levels. This information makes it possible for you to make accurate decisions to truly improve server room efficiencies. • SyAM’s Data Center Management intelligent policies allow you to reduce server power consumption by reducing operating temperatures at non critical operational times. By controlling temperatures you not only reduce server energy costs, but also data center cooling systems that won’t need to be powered up as frequently. 17
  18. 18. Data Center Management • Server Policy summary shows IT instantly what policies are programed to the server and which ones are currently active • IT are in control and define the servers power policies - Policies can be based on hardware sensor triggers - Policies can be enforced for wattage limitations - Policies can be enforce on user defined days and times of the week 18
  19. 19. Microsoft System Center Operations Manager (SCOM) Management Pack • Diagram, State and Alert Views • System Monitoring – monitors hardware and logical sensors and displays a health state (Normal, Degraded, Critical) • System Alerts – Displays alerts for systems with health changes • Remote Desktop – Allows the user to launch a remote desktop from the SCOM client to the selected machine. • System Area Manager Console – Ability to launch the console for the System Area Manager that the System Client reports to • Dynamic Discovery – any system running a system client and is reporting to SCOM is automatically added into this management pack and is viewable in both the diagram view and state view. 19
  20. 20. Diagram View of Hardware Sensors From within the Diagram view and state view the user can launch the interface into 20 the System Area Manager that the System Client is reporting to
  22. 22. Health Monitoring • Through its dynamic discovery of the system hardware and software environment, you are presented key sensor monitoring information without any user intervention. – The SyAM Software utilizes various standards to access hardware sensors such as IPMI 1.0, 1.5, 2.0, it also access sensors using proprietary Super IO device support – Hard Drive Sensors are directly accessed on the hard disk utilizing the SMART standard – CPU Core Temperatures are accessed diretcly from the CPU cores MSR’s – The wattage value is retrieved from Enterprise Servers with Node Manager support or from the intelligent agent within the SyAM Software that calculates based upon the systems configuraiton, utilization and running state • This real-time monitoring and Predictive Failure Alerting feature provides you the critical time to backup data and to schedule the necessary fixes without reducing user productivity or risking loss of data. 22
  23. 23. • Dynamically discovers your hardware environment with no user intervention • Proactive Health Monitoring and Alerting reduces costly unplanned system down time • System Alert Matrix that allows the user to configure system specific notification settings, at a sensor level • Central alerting provides notifications configuration options for all systems managed 23 Health Monitoring
  25. 25. Help Desk • Whether you support multiple end users, or customers on your Network, the help desk capabilities integrated with SyAM’s Asset Management provide IT with a centralized system, to manage all IT help desk responsibilities. • The SyAM configurable self-service ticketing portal enables you to tailor service to the audience’s technical level, and terms; while streamlining the help desk support process with IT defined check lists based on user issues and ticketing rules, so the appropriate technician is assigned the necessary action. 25
  26. 26. 26 • Provides IT with a single ticketing system for all managed assets (Computer and non Computer) • System Client issues can be Help Desk configured for real-time auto ticketing • IT can customize a self service ticketing portal making it user friendly based on the users they support • Users can review ticket status, and report new problems directly from their browser • Check lists can be created and presented to the user based upon the problem being reported to assist with self resolution
  28. 28. Power Management • You are provided with a comprehensive set of tools to fully understand and take control of the power utilization across your network of systems, enabling you to pro-actively reduce energy costs by up to 40% with minimal resources. • With key energy savings data presented automatically through monthly executive level reporting, or through the Power Audit dashboard, you can be in control and have a full understanding of your power goals, while knowing your power policies are being executed intelligently and without affecting user productivity or powering down critical systems. 28
  29. 29. • IT can configure different power policy plans that will work best for their environment • Power management policies can be applied to individual or groups of systems • Once programmed no further intervention is required as the System Client executes the power management policy • Policies are intelligent and do not disrupt users productivity 29 Power Management
  31. 31. Remote Management • You are provided with remote access from anywhere on the network to any system the Remote Management features range from helping an end user interactively, through remotely bringing back systems from a crash state at your end users remote location. • SyAM enables remote management capabilities to control all systems across your network. Even if your systems are no longer functioning, SyAM has the capabilities to bring those systems back to life through the latest out of band technologies, IPMI, vPro or Dash. 31
  32. 32. Remote Management • Remotely power on, shutdown or restart a system • Provide secure Wake on LAN through Web URL to remote end users • Solve issues remotely by connecting to systems and taking KVM control • Access systems in non operational states through out of band management – IPMI – vPro (AMT) – DASH • Track GPS enabled systems removed from your network 32
  33. 33. Remote Management Features 33
  35. 35. Software Deployment • Managing applications, security patches, or scheduling virus scans can become an overwhelming task. SyAM helps simplify these tasks through its intelligent job-scheduling software deployment tool. • These jobs automate when systems get powered on, patched, scanned for viruses, or other key routines. Keep systems optimized without disrupting users productivity, while the job details help keep you informed of which systems have successfully been updated, and which remaining systems still need to be updated. 35
  36. 36. Software Deployment • Administrators can automatically deploy software updates and patches by creating a template, and applying it to the target systems • Software deployment can be to one, many or entire groups of computers • Jobs can be run on demand or scheduled • Jobs can be repetitive (such as critical patch management), or stop once successfully completed (such as deploying Microsoft office) 36