ETIQUETTE
Decency & Dignity

What is Etiquette ?
• Etiquette in simpler words is defined as good behaviour
which distinguishes human beings from other creatures.
• Etiquette refers to guidelines which control the way a
responsible individual should behave in the society.

Need for Etiquettes!
• Etiquette makes you a cultured individual who leaves his mark wherever
you goes.
• Etiquette enables the individuals to earn respect and appreciation in the
society. No one would feel like talking to a person who does not know how
to speak or behave in the society.Etiquette helps individuals to value
relationships.
comments

PERSONAL HYGIENE
for good health

What is Personal Hygiene?
Brush teeth at Shower daily
least twice a day
PERSONAL
HYGIENE
Use
deodorant
Wash hair
regularly
Wash hands
regularly
Shave Daily

Why is Personal Hygiene Important?
To Kill Bad Bacteria (germs)
Avoid Bad Breath & Body Odor
Good Health & Prevent Sickness

Deodorant/Perfume
and…
Positive tone

When should you wash your hands?
After……

How to wash your hands

Nails
Short & Trimmed
Clean
No coloured nail polish

Keep hair and nails trimmed and clean
Body odors

Perfume & aftershave
Natural Smell
Not Strong

So……
Take a good
CARE

ANNOYING OFFICE HABITS
1

HYGIENE AND ANNOYING HABITS
2

BACK BITING/GOSSIPING

FREQUENT SMOKING / PERSONAL PHONE CALL
BREAKS
4

LOUD TALKING
5

OFFERING UNWANTED ADVICE
6

COMING SICK TO WORK
7

INTERRUPTING
8

INCESSANT FLIRTING
9

HYGIENE AND ANNOYING HABITS (CONTD)
UNTIDINESS
10

•Borrowing money and forgetting
Umm could I borrow a hundred
bucks? I've run out of change and I
need to pay the cabbie downstairs!"
•Looking at the urgency on your
colleague's face you take pity on him
and hand out that last currency note
in your wallet
•Sounds familiar?

HYGIENE AND ANNOYING HABITS (CONTD)
TABLE MANNERS DURING LUNCH @ OFFICE
11

Untidy desks
Hygiene and Annoying Habits 9

DEALING WITH THE OUTCOMES
1. Listen carefully.
2. Keep it a one time affair.
3. Offer continuous support.
4. Show genuine concern.
5. Keep a check on the progress.
13

Body Language
HR mgrs say

It is an OK signal normally, but, when
it is jerked sharply upwards it
becomes an insult signal

Submissive palm position
Dominant palm position
Aggressive palm position

Positive
expectation

Gripping hands
Confidence Frustration

&

Evaluation
Boredom

Standard arm cross gesture
Defensive
Or
negative attitude

Shows nervous, reserved or
defensive attitude

The 4 Leg Lock Position
Sign of the
tough-minded, stubborn
individual

Handshakes

DEFINITION
HANDSHAKING: is
• a kind of nonverbal language used as a gesture of greeting or
congratulation.
*If you give someone a handshake, you take their right hand with
your own right hand and hold it firmly or move it up and down,
as a sign of greeting.
purpose

Purposes
Why do people shake hands? – To…
- Introduce themselves
- Congratulate someone
- Agree to do something together
ON…
- Initial meeting
- Departure
10 types

TYPES AND INTERPRETATION
Push-off

1. The Push-Off
• Want to establish his/
her power
Pull-in

2. The Pull-In
A controller who wants things done certain way
topper

3. The Topper
"I'm in charge, I'm the Boss."
Finger squeez

4. The Finger Squeeze
“It’s me - the Ever-victorious!”
Bone crusher

5. The Bone Crusher
“That’s the end of your life!”
Palm pinch

6. The Palm Pinch
“This reveals one’s lack of confidence “
twister

7. The Twister
"We may be coming into this as equals, but in the
end I'll be on top."
Dead fish

8. The Dead Fish
No energy, no interest, pessimistic
Two handed

9. The Two-Handed Shake
“We're great buddies."
All American

10. The All-American
“I’m honored to meet you”
Steps to handshake

Steps to Shake Hands
Step 1: Extend your right hand to meet the
other person's right hand.
Step 2: Point your thumb upward toward the other person's arm and
extend your arm at a slight downward angle.
Step 3: Wrap your hand around the other person's hand when your thumb
joints come together.
Step 4: Grasp the hand firmly and squeeze gently once. Remember that
limp handshakes are a big turnoff.
Step 5: Hold the handshake for 2 to 3 seconds.
Step 6: Pump your hand up and down a few times to convey sincerity. (This
gesture is optional.)
Time management

Make great eye
contact
Eye color

Try to notice the colour of their eyes
appearance