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CASE STUDY ON COMMUNICATION

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The Scenario:

Alex : The person with the higher Authority, The Supervisor.
Chen Ling : The Employee/ The person who do the work.

Monday : Due date of the report.
Tuesday : Board meeting occur.

Discuss : Are Chen Ning and Alex both right in their own places? Would Chen Ning feel better if Alex had told them about the board meeting and the way she feels?

Published in: Leadership & Management
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CASE STUDY ON COMMUNICATION

  1. 1. Book 3 Task 1: Analysis PRESENTATION BY: •PROF •EDDY •SIDDIQ •DAYAH •AMAL
  2. 2. The Scenario: ALEX : THE PERSON WITH THE HIGHER AUTHORITY, THE SUPERVISOR. CHEN LING : THE EMPLOYEE/ THE PERSON WHO DO THE WORK. MONDAY : DUE DATE OF THE REPORT. TUESDAY : BOARD MEETING OCCUR.
  3. 3. Question 1: DISCUSS : ARE CHEN NING AND ALEX BOTH RIGHT IN THEIR OWN PLACES? WOULD CHEN NING FEEL BETTER IF ALEX HAD TOLD THEM ABOUT THE BOARD MEETING AND THE WAY SHE FEELS?
  4. 4. Are Chen Ning and Alex both right in their own places? Yes!! Chen Ning: 1. doesn’t know about the board meeting 2. Was given last minute notice 3. Pressure/ Work Burden
  5. 5. Alex: 1. Has the rights and Authority 2. Stress/Work Pressure 3. Last minute Notice
  6. 6. Would Chen Ning feel better if Alex had told him about the board meeting and the way she feels? No!! Because either way he still works during the weekend.
  7. 7. Question 2: REWRITE PARTS OF THE CONVERSATION TO SHOW IMPROVED COMMUNICATION AND ROLE PLAY THE CONVERSATION BEFORE THE REST OF THE CLASS

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