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Lessons and Experiences from 15 years of Agile Coaching


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Presentation to Agile By Example conference, Warsaw, 2016

Published in: Software
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Lessons and Experiences from 15 years of Agile Coaching

  1. 1. Lessons and Experiences from 15 years of Agile Coaching Steve Hayes
  2. 2. My background might surprise you
  3. 3. Lesson #1 Anyone can learn to be a coach
  4. 4. Lesson #2 Career = Reputation + Serendipity
  5. 5. Lesson #3 Active Allocation of Influence
  6. 6. Transparency => Trust => Influence
  7. 7. Constrained experiments can reduce change cost
  8. 8. Lesson #4 Influence Can Be Grown (and shrunk)
  9. 9. Mark Ratjens Lesson #5 “Would you rather be right, or would you rather get things done?”
  10. 10. “People over process” = process for the existing people
  11. 11. Lessons #6 Conflict is Normal (normalise resolving it)
  12. 12. Lesson #7 Technology Changes Fast, Humanity is Constant
  13. 13. @steve_hayes
  14. 14. • It may take multiple passes to resolve emotional communication issues • Men literally remember the gist of an emotional event rather than the precise content • I frequently need to be primed by the first event and then wait and watch the next event more carefully • Not ideal, but it is what it is
  15. 15. • People over process • Optimising for the team you have, or create a process for the team you want to get? • Change capital model • The hard part - choosing what to ignore • advice to technical architects at investment banks • Do you want to be right, or do you want to get things done? • Circle of influence vs circle of concern • circle of influence - trust, respect, knowledge • building influence • Pairing - it’s also about not doing stuff (maximising the work not done) • Technical stuff vs interpersonal stuff (worth covering??) • People need to understand why • One of your roles is injecting new information - not everyone is equally concerned about new techniques etc • Your available time and energy will change over time