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How to Communicate with Crappy People

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How to Communicate with Crappy People

  1. 1. How To Communicate With Crappy People Entrepreneurs’ Organization Saudi Arabia Chapter @TomKrieglstein www.SwiftKickHQ.com
  2. 2. Humans Are Predictable Generally @TomKrieglstein www.SwiftKickHQ.com
  3. 3. We All Have Basically The Same Reptilian Brain
  4. 4. Predictable ≠ Easy
  5. 5. GALLUP Poll 27% Highly Engaged 60% Not Engaged13% Actively Disengaged Employee Engagement @TomKrieglstein www.SwiftKickHQ.com
  6. 6. 27% Highly Engaged 60% Not Engaged 13% Actively Disengaged @TomKrieglstein www.SwiftKickHQ.com
  7. 7. Negative Nellies 1. Confront 2.. 3.. @TomKrieglstein www.SwiftKickHQ.com
  8. 8. Leaders Have To Deal With Difficult People But Most Suck At Doing It @TomKrieglstein www.SwiftKickHQ.com
  9. 9. 1. People vs Problem 2. Use a Third Point 3. Actually Listen "I could save myself a lot of wear and tear with people if I just learned to understand them." - Ralph Ellison "Be hard on the issue, soft on the person.” - Henry Cloud
  10. 10. Curious Mode
  11. 11. They Are Right I Am Right We Agree To Disagree At Least I Was Heard @TomKrieglstein www.SwiftKickHQ.com
  12. 12. Think about a time when you confronted a Negative Nellie in your life (work or personal) and it went amazingly well. What was the situation? What did you do to make it amazing? What was the final result?
  13. 13. Negative Nellies 1. Confront 2.Fire or Keep 3..
  14. 14. A B C 27% Highly Engaged 60% Not Engaged 13% Actively Disengaged @TomKrieglstein www.SwiftKickHQ.com
  15. 15. A A BC A A BC Would you enthusiastically rehire this person? “I’ve never regretted firing someone, but I’ve regretted keeping them too long.”
  16. 16. Negative Nellies 1. Confront 2.Fire or Keep 3.Fix
  17. 17. 1. Build A Plan To Win 2. Check In On The Plan 3. Focus on Intrinsic Motivators Habits Are Hard To Change
  18. 18. We work with organizations that want to create a Culture of Connection™ that will ultimately lead to increased engagement, productivity, and profitability. Tom Krieglstein Tom@SwiftKickHQ.com @TomKrieglstein www.SwiftKickHQ.com

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