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Devon Youth Service’s
Journey into Impact
“We don’t believe you, sorry, try again………”
“Why can’t we explain Youth Work??”
...
The Context
Reduced budget
Successive cuts for 3
years
Huge reduction in
staff.
Closure of 26 Youth
Centres.
Effect on sta...
Action
It’s not our fault
Dusting Down
We spent time with staff to
reassure them that we
understand the changes
and import...
Implementation
Nov 14
Management
Information system
Design (Views)
Jan 15
Training and roll out
April 15
Full-scale adoption
for 4 of our...
Urm, so what are
we measuring?
“I am not a
number!”
Easy things
Footfall
Gender
Accreditation
Ethnicity
How many YP volunteer in our services
Why?
How?
Are they feeling bette...
HOW?
So what do we measure?
Large-scale trends
Outcomes
Enablers
If we don’t do it, don’t say we do
It’s ok to not be changing ...
Devon Youth Service impact
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Devon Youth Service impact

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Devon youth Service's journey into impact measurement

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Devon Youth Service impact

  1. 1. Devon Youth Service’s Journey into Impact “We don’t believe you, sorry, try again………” “Why can’t we explain Youth Work??” “Whatever it is, it’s not good enough” “That’s all very nice but are you reaching the ‘right’ young people” “Trust you? Professionals?” “Why can’t ‘they’ see what we see??” “This isn’t Finland you know”
  2. 2. The Context Reduced budget Successive cuts for 3 years Huge reduction in staff. Closure of 26 Youth Centres. Effect on staff & young people Low moral A feeling of being undervalued A sense of self doubt (self blame) Leading to... Some of the quotes on the front page Action Opportunity Mutualisation
  3. 3. Action It’s not our fault Dusting Down We spent time with staff to reassure them that we understand the changes and importance that they make every day. Also gaining support from key stakeholders helped. Let’s give this one more go Resilience Relied on what carry us - the young people, we started to learn new buildings, new staff teams - started a new specification. “Why can’t they see what we see?” Views & Evidence Everyone was committed to not letting our work go unseen or heard again. Recognising our strengths and designing services that work.
  4. 4. Implementation
  5. 5. Nov 14 Management Information system Design (Views) Jan 15 Training and roll out April 15 Full-scale adoption for 4 of our major Service Area May-Dec 15 Cultural shift and adjustment Feb-June 16 Evaluation plan, Project Oracle standard, Ambition Kitemark
  6. 6. Urm, so what are we measuring? “I am not a number!”
  7. 7. Easy things Footfall Gender Accreditation Ethnicity How many YP volunteer in our services Why? How? Are they feeling better? Do we help stop crime? Are our services effective? Not so easy
  8. 8. HOW?
  9. 9. So what do we measure? Large-scale trends Outcomes Enablers If we don’t do it, don’t say we do It’s ok to not be changing the world every day Be kind to each other You can’t please all the people all the time Don’t judge a fish by it’s ability to climb a tree Some mantras we live by So how do we measure? Evaluation Plan: Individual feedback from YP Termly Evaluation Plan Transformative Evaluation Anonymous data and stats Bespoke measuring tools for service areas Events, culture and emphasis in buildings Calendars for reports, events. Built trust in the Theory of Change from within and without

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