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business communication

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business communication

  1. 1. Communication-nature and barriers in the process- Report on survey<br />Prepared by: Submitted to: <br />Sanjay Miyani Dr. AS Abani<br />Hiral Navik The Director<br />Sweta Nim<br />Chetan Nizama<br />Ashish Sakariya<br />Bhagwan Mahavir College of Management, Surat<br />1<br />
  2. 2. Content<br />Introduction to the topic<br />2. Conceptual frame work<br />3. Research methodology<br />4. Data presentation analysis<br />5. Conclusion<br />2<br />
  3. 3. Aim<br />Go to any organization and select few people to study the nature they follow and barriers they face with reasons.<br />Each member select two persons of their choice and observe them (with telling them) what non-verbal communication signals they use frequently to communicate<br />3<br />
  4. 4. 1. Introduction<br />1.1 Communication:<br /> A natural activity of all human <br /> beings to convey opinions, <br /> feelings, information, and ideas to<br /> others through words <br /> (written or spoken), body language,<br /> or signs.<br />4<br />
  5. 5. 1. Introduction<br />1.3 History of Communication Theory<br /><ul><li>Aristotle first addressed the </li></ul>problem of communication <br />and attempted to work out <br />a theory of it <br /><ul><li>He was primarily focused </li></ul>on the art of persuasion<br />5<br />
  6. 6. 1. Introduction<br />1.4 Elements and process of communication theory<br />Sender<br />Receiver<br />Reception<br /> of the <br />message <br />by <br />receiver <br />Decoding<br />Transmission through a channel<br />Source<br />Encoding<br />Use of <br />Message<br />Feedback<br />6<br />
  7. 7. Paralanguage<br />1. Introduction<br />1.5 Methods of communication<br />Non verbal part of verbal communication<br />7<br />
  8. 8. 1. Introduction<br />1.6 Directions of communication <br />8<br />
  9. 9. 1. Introduction<br />1.7 Networks of communication<br />9<br />
  10. 10. 1. Introduction<br />1.8 Barrier to communication <br /><ul><li> Noise
  11. 11. Lack of planning
  12. 12. Wrong/un clarified assumptions
  13. 13. Semantic problems
  14. 14. Emotions
  15. 15. Cultural barriers
  16. 16. Socio-psychological barriers
  17. 17. Poor listening
  18. 18. Selective perception
  19. 19. Loss by transmission</li></ul>10<br />
  20. 20. 1. Introduction<br />1.9 Organization: Max New York Life insurance<br /><ul><li> Max New York Life </li></ul>Insurance Company Ltd. is a joint venture between<br /> New York Life;<br /> a Fortune 100 company and <br />Max India Limited<br /><ul><li>100 Corers Capital Deposit</li></ul>11<br />
  21. 21. 1. Introduction<br />1.10 Study<br /><ul><li> This is an opportunity for students to understand the fundamentals of communication and compare practical knowledge with theoretical aspects.</li></ul> <br /><ul><li> The topic is unique as touches every aspect of organizational behavior as well as area of study for any department/unit/individual being the most touched concept of human life. </li></ul>12<br />
  22. 22. 2. Conceptual frame work<br /> <br />Getting familiar with each other, knowing each others strengths and weaknesses<br />Study of concept at individual level using books, through internet or people<br />Sitting together for discussion and clarification of concept<br />Formulation of questionnaire<br />Delegation of work<br />Planned survey<br />Analysis of result<br />Report formulation<br /> <br />13<br />
  23. 23. 14<br />Date<br />Work done<br />30<br />-<br />09<br />-<br />08<br />Met in a group in order to get <br />familiar with each other, knowing each others <br />Tuesday<br />strengths and weaknesses<br />01<br />-<br />10<br />-<br />08<br />Study of concept at individual level using books, through internet or people<br />Wednesday<br />03<br />-<br />10<br />-<br />08<br />Our team members went into our library. There we discussed our topic <br />Thursday<br />and which<br />type of company we <br />should<br />choose for survey<br />03<br />-<br />10<br />-<br />08<br />Friday<br />Listed <br />out possible questions<br />04<br />-<br />10<br />-<br />08 <br />Finalized the questions<br />Saturday<br />06<br />-<br />10<br />-<br />08 <br />Delegation of work<br />Monday<br />Contacted <br />Mr. <br />SANTOSH UPADHYAY<br />, <br />H.R.<br />-<br />Manager, BIG BAZZAR, relating <br />to <br />s<br />urvey, got permission <br />for survey.<br />07<br />-<br />10<br />-<br />08 <br />On reaching BIG BAZZAR, told <br />that as<br />Mr. INDAVAR JHA, Store manager, <br />Tuesday<br />BIG BAZZAR <br />is<br />out of station<br />and in his absence no such kind of decisions can <br />be taken.<br />3. Research methodology<br />
  24. 24. 3. Research methodology<br />15<br />
  25. 25. 3. Research methodology<br />16<br />
  26. 26. 4. Data presentation analysis<br />1. Does appearance of a person affects the communication process?<br /> <br />17<br />
  27. 27. 4. Data presentation analysis<br />2. Is feed back an important factor as far as communication is concerned?<br />18<br />
  28. 28. 4. Data presentation analysis<br />3. Does communication process differ from seniors to subordinates (downward) than from subordinate to seniors (upward)?<br />19<br />
  29. 29. 4. Data presentation analysis<br />3. Communication skills improve with which of the following?<br />20<br />
  30. 30. 4. Data presentation analysis<br />4. Communication skills improve with which of the following?<br />21<br />
  31. 31. 4. Data presentation analysis<br />5. Do communication skills of superiors’ effects level of motivation of subordinates?<br />Result: Everybody accepted that communication skills of superiors motivates, fills in energy to do work with more enthusiasm with mental stability.<br />22<br />
  32. 32. 4. Data presentation analysis<br />6. Can Communication skills of a person be used for changing another person’s attitude and behavior?<br />23<br />
  33. 33. 4. Data presentation analysis<br />7. If yes, then to what extent?<br />Result: About 90 % people accepted that attitude of another person can be changed and to maximum 75% extent. People voted for 50 % – 75% option which says remaining 25% is still uncovered as other party keeps the original fact in mind.<br />24<br />
  34. 34. 4. Data presentation analysis<br />8. Communication is a combination of verbal (words) and non verbal (symbol, gesture, body language), according to you what emphasis you more?<br />25<br />
  35. 35. 4. Data presentation analysis<br />9. Which type of communication process you follow often?<br />26<br />
  36. 36. 4. Data presentation analysis<br />10. While dealing with customers, which of the following factors is most important?<br />Result: Everybody accepted that eye contact is most important factor which should be taken into account/aware of while talking to one else. Next comes tone of voice followed by expressions.<br />27<br />
  37. 37. 4. Data presentation analysis<br />11. Which among following channels of written communication you use most?<br />28<br />
  38. 38. 4. Data presentation analysis<br />12. Which of the following factors affects you most while communicating?<br />29<br />
  39. 39. 4. Data presentation analysis<br />13. As noise the prime barrier to communication process, which among the following you use mostly to nullify the effect from the process of communication?<br />Result: The most voted option feeling is considered to be the most opted option to nullify the effects of barrier from communication process. Next comes experience followed by knowledge.<br />30<br />
  40. 40. 4. Data presentation analysis<br />14. To maintain relationship with customer which is to be taken care of most?<br />31<br />
  41. 41. 4. Data presentation analysis<br />15. Because of some reasons, customer is unhappy with the organization. Can Communication skills improve relationship?<br />32<br />
  42. 42. 4. Data presentation analysis<br />16. If yes, then to what extent?<br />Result: It is found that relationship can be mended after a downfall season to maximum of 50% because people keep in mind the past.<br />33<br />
  43. 43. 4. Data presentation analysis<br />17. Is listening to people an important factor?<br />34<br />
  44. 44. 4. Data presentation analysis<br />18. If yes, how often you listen to others?<br />Result: Everybody accepted that listening to other is very important aspect of communication process and welcome the concept. <br />35<br />
  45. 45. 4. Data presentation analysis<br />19. Customers are more influenced by <br />Result:<br /> 1st– Services they get<br /> 2nd– Communication skills<br />It becomes extremely important to serve people with better offer than just making hollow statements.<br />36<br />
  46. 46. 4. Data presentation analysis<br />20. While dealing with customer which type of tone you prefer? <br /> FRIENDLY: Society being <br /> matured pros and cons of things are well <br /> understood by people; the best way to deal <br /> with people is through friendly touch<br /> which makes them in ease and leave space <br /> for comfort while talking. <br />37<br />
  47. 47. 4. Data presentation analysis<br />21. Which problems you face often (barrier)/ hinders while communicating?<br />Result: Noise being the umber one enemy of communication process in theory but people have chosen SOCIO-PSYCHOLOGICAL barrier as bitterest of all other barriers.<br /> <br />Example set by one of the participant while surveying was – ‘One of the two colleagues get promoted changes relationship between former colleague and results in communication barrier’. Other most listed barriers are <br /> <br />Language barrier : B, Λ ش , <br /> <br /> Conti……<br />38<br />
  48. 48. 4. Data presentation analysis<br />21. Which problems you face often (barrier)/ hinders while communicating?<br />Result: Emotional touch <br /> <br /> People with attitude <br />39<br />
  49. 49. 5. Conclusion<br />* India is of high context culture country<br />40<br />
  50. 50. 5. Conclusion<br />* India is of high context culture country<br />41<br />
  51. 51. 5. Conclusion<br />* Body language is a strong factor<br />Movements of hands, eye contact are prominent in above photographs.<br />42<br />
  52. 52. 5. Conclusion<br />* Services to customers is voted the most important and so Mr. VIMAL PATEL (BRANCH MANAGER), MAX NEW YORK LIFE INSURANCE cooperated with us in spite of having busy schedule<br />* Oral communication is preferred over written as it more personal and sender has chance to correct (if required) things in not more time<br />43<br />
  53. 53. 5. Conclusion<br />* Communication mode depends on cadre as shown below<br />Mr. VIMAL PATEL (BRANCH MANAGER), MAX NEW YORK LIFE INSURANCE Communicate more through written mode<br />44<br />
  54. 54. 5. Conclusion<br />* Communication mode depends on cadre as shown below<br />Colleagues communicating <br /> through oral means<br />45<br />
  55. 55. 5. Conclusion<br />Communication is like deep ocean which covers unexplored part in explored part also<br />46<br />
  56. 56. Thank You<br />47<br />

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