Who is Consumer?
Consumer is generally understood as a person who
uses or consumes goods or avails of any services.
According to consumer protection act any person
who buy goods for a consideration,which has been
paid or promised,or partly paid or partly promised,or
under any scheme of deferred payment.
What is consumer
is government regulation to protect the
interests of consumers, for example by
requiring businesses to disclose detailed
information about products, particularly
in areas where safety or public health is
an issue, such as food. Consumer
protection is linked to the idea
of consumer rights (that consumers
have various rights as consumers), and
to consumer organizations which help
consumers make better choices in the
They don’t follow their responsibilities.
They don’t know their rights..
Lack of knowledge.
They are not aware of consumer protection act,1986
and other acts like “the Sale of Goods act,1930 ,the
Contract Act,1982 ,the Prevention of Food
Adulteration Act,1954 ,the Standards of Weights and
Buy only standardised goods.We should look for ISI mark on
electronic goods,FPO mark on foods products,Hallmark on
Follow manufacturer’s instructions and use the products safely.
Read labels carefully about prices,quality,weight,expiry date of
Ask for cash memo.
Avoid black marketing,hoarding etc.
Respect the environment.Avoid waste,littering and contributing
Right to safety
Right to be informed
Right to choose
Right to be heard
Right to seek redressal
Right to consumer education
Any registered consumers association
The Central Govt. or any State Govt.
One or more Consumers,on behalf of
numerous consumers having the same
A legal heir or representative of deceased
1.District Forum - (a)It consists of a president and 2 other member
(b)the value of goods and services in question does not exceed Rs.2O lakhs
(c)if party is not satisfied with the order of district forum he can appeal before
the state commission
2.State Commission - (a)It consists of a president and not less than 2 other
member and one should be woman.
(b)the value of goods and services in question should exceed Rs.20 lakhs and
does not Rs.1 crore.
(c)if party is not satisfied with the order of state commission can appeal before
the national commission.
3.National Commission - (a)It consist of a president and at least 4 other
members ,one should be woman
(b)the value of goods and services in question should exceed Rs.1 cr.
(c)If party is not satisfied with the order of national commission can appeal
before supreme court.
Educating the general public about consumer
Filing complaints in appropriate consumer court
on behalf of consumers.
Encourging consumers to strongly protest and take
an action against unscrupulous,exploitative and
unfair trade practices of seller.
Carrying out comparitve testing of consumer
products in accredited labolatories to test relative
qualities of competing brands and puslishing the
test results for the benefit of the consumer.