Parsec Products and Services on Cisco UC

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Parsec Products and Services on Cisco UC

  1. 1. PARSEC TELESYSTEMS PRIVATE LIMITED1
  2. 2. • Custom applications 07/13/12• Application integration• Connectors www.parsec-tech.com• Productized applications Cisco collaboration products 2Cisco tools/APIs/ SDKs
  3. 3. Cisco WebEx API skills Existing 07/13/12Cisco Unified Presence Server (CUPS) SOAP ExistingAPIs www.parsec-tech.comCisco Administration XML (AXL) APIs skills ExistingCisco Unified Routing Rules Interface (CURRI) ExistingXML Based Cisco IP Phone Applications’ skills ExistingCisco JTAPI Based Applications’ skills ExistingCisco Jabber Web SDK ExistingCisco Jabber Video APIs/SDK (New) AddedIntegration for electrical device control Coming Soon! 3Mobility Applications for iPad/iPhone(iOS) and Coming Soon!android
  4. 4. `MARS’ Ready-To-Use IP telephony Applicationsw MARS text broadcast applicationw MARS voice broadcast application 07/13/12w MARS digital album application*w MARS PC sync application (for EM users) www.parsec-tech.comw MARS visitor verification applicationw MARS RSS flash applicationw MARS phone lock applicationw MARS whisper applicationw MARS caller details applicationw MARS MeetMe authentication-cum-scheduling applicationw MARS corporate logo applicationw MARS advanced directory search (ADS) applicationw MARS remote phone diagnostic applicationw MARS auto-provisioning remote de-provisioning application 4
  5. 5. INTELLICALL Applications for Contact Centres Parsec’s CURRI based IntelliCall Application Suite 07/13/12 Outbound Call Handling Apps  Outbound Do Call List ( white List) www.parsec-tech.com  Outbound Do Not Call List ( black List)  Outbound Blocker  Play Media File  Outbound Divert  Outbound Notify Inbound Call Handling Apps  Inbound Blocker  Inbound Divert 5  Inbound Notify
  6. 6. Case Study On WEBEX-SAP Integration For AVEA•Customized application which integrates with Active Directory,WebEx Meeting Center & SAP_HR module.•WebEx training administrator is enabled to schedule WebEx 07/13/12training sessions for Training catalogues defined in SAP-HR module.•WebEx training administrator can attach users present inorganization active directory as attendees for the session www.parsec-tech.com•At the end of day the data of conducted WebEx training sessionspassed on to the SAP-HR module 6
  7. 7. Cisco Jabber Web SDK 07/13/12 Parsec one of 8 Early adaptor program(EAP) participants worldwide for this SDK www.parsec-tech.com Jabber Web SDK can be used to integrate Cisco UC capabilities into any web application. It can be used to incorporate voice, video, instant messaging. (IM), presence, voice messaging, and conferencing capabilities 7
  8. 8. JABBER INTEGRATION USE CASE FOR BANK KIOSK 07/13/12 www.parsec-tech.com 8
  9. 9. Jabber Use Case for Home Healthcare
  10. 10. PORTALTALK Jabber powered intranet portal 07/13/12 www.parsec-tech.com  10
  11. 11. More Jabber Use Cases Envisaged 07/13/12 Job portals. E-governance portals. www.parsec-tech.com Marriage portals. Travel portals. E-trade portals. ………. 11
  12. 12. Typical Customer Pain Points EOS issues - applications need migration to another platform 07/13/12 Features un-available now - a certain feature is not supported in the www.parsec-tech.com version supplied Mix and match issues - when the system architecture does not consist of all Cisco items- maybe has Polycom or Lync phones or different PBXs other such combinations Complex application integration - it turns out to be more complicated than envisaged during presales stage Contract feature/functionality compliance issues - when previously 12 agreed upon features not delivered
  13. 13. Links to Jabber Use Case Videos 07/13/12 http://www.youtube.com/v/k07wTMlYkvA (bank kiosk) www.parsec-tech.com http://www.youtube.com/v/ahkQStvV_hs (home healthcare) 13
  14. 14. For more details and updates, please visit www.parsec-tech.comFollow us on Twitter : @ParsecTelesyste Facebook : ParsecTelesystems

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