Building user trust in
smart machines

@svonava, svonava@gmail.com, svonava.com
Trust
“The willingness to be vulnerable to the actions
of another party based on the expectation that
the other will perfo...
Trust is complex
Foundations of trust

Sincerity
Reliability
Competence
Care
Foundations of trust

Sincerity
Foundations of trust: Sincerity
Foundations of trust: Sincerity
Foundations of trust: Sincerity
Foundations of trust: Sincerity
Foundations of trust

Reliability
Foundations of trust: Reliability
Foundations of trust: Reliability
Foundations of trust: Reliability

Robustness?
Foundations of trust

Competence
Foundations of trust: Competence
Foundations of trust: Competence
Foundations of trust: Competence
Foundations of trust: Competence
Foundations of trust

Care
Foundations of trust: Care

PeWe!
Foundations of trust: Care
Foundations of trust: Care
Foundations of trust: Care
That’s all folks!
Questions?

Sincerity, Reliability, Competence, Care
Bulvarny datablog
topky.sk +
cynickaobluda +
theguardian.com/data
Interested?
> svonava@gmail.com
Building trust in smart systems
Building trust in smart systems
Upcoming SlideShare
Loading in …5
×

Building trust in smart systems

526 views

Published on

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
526
On SlideShare
0
From Embeds
0
Number of Embeds
59
Actions
Shares
0
Downloads
2
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Building trust in smart systems

  1. 1. Building user trust in smart machines @svonava, svonava@gmail.com, svonava.com
  2. 2. Trust “The willingness to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control the other party.” (Mayer et al. 1995)
  3. 3. Trust is complex
  4. 4. Foundations of trust Sincerity Reliability Competence Care
  5. 5. Foundations of trust Sincerity
  6. 6. Foundations of trust: Sincerity
  7. 7. Foundations of trust: Sincerity
  8. 8. Foundations of trust: Sincerity
  9. 9. Foundations of trust: Sincerity
  10. 10. Foundations of trust Reliability
  11. 11. Foundations of trust: Reliability
  12. 12. Foundations of trust: Reliability
  13. 13. Foundations of trust: Reliability Robustness?
  14. 14. Foundations of trust Competence
  15. 15. Foundations of trust: Competence
  16. 16. Foundations of trust: Competence
  17. 17. Foundations of trust: Competence
  18. 18. Foundations of trust: Competence
  19. 19. Foundations of trust Care
  20. 20. Foundations of trust: Care PeWe!
  21. 21. Foundations of trust: Care
  22. 22. Foundations of trust: Care
  23. 23. Foundations of trust: Care
  24. 24. That’s all folks! Questions? Sincerity, Reliability, Competence, Care
  25. 25. Bulvarny datablog topky.sk + cynickaobluda + theguardian.com/data Interested? > svonava@gmail.com

×