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THE SECRETSAUCE OF
SOFTWARETEAMS
100%
AWESOME
TEAMS
@svenpet
SUCCESSFUL
SUCCESSFUL PEOPLE
Fast
Best Ideas
Fast
Problem Solver
Fast Best Ideas
Elegant
Fast Best Ideas Problem Solver
Technologies
Fast Best Ideas Problem Solver Elegant
Fast
Rock Star
Best Ideas Problem Solver Elegant Technologies
Fast
The 10x Programmer
Best Ideas Problem Solver Elegant Technologies
DOES THATATTRACT ?
DOES THATATTRACT ?
A PLACETHATEMPOWERS
HIGH PERFORMANCETEAMS
SVEN PETERS
KICK-ASS DEVELOPER MOTIVATOR
ATLASSIAN
@svenpet
WHAT MAKES THE DIFFERENCE?
TEAM A TEAM B
WHAT MAKES A TEAM HIGH PERFORMANCE?
TEAM A TEAM B
?
!!
WHAT MAKES A TEAM HIGH PERFORMANCE?
*%?
TEAM A TEAM B
?
!! !%!
!%*
$?
?
!*#
WHAT MAKES A TEAM HIGH PERFORMANCE?
SPEAK LISTEN
WHAT MAKES A TEAM HIGH PERFORMANCE?
PSYCHOLOGICAL
SAFTY
PSYCHOLOGICAL
SAFTY
STRUCTURE
PSYCHOLOGICAL
SAFTY
STRUCTURE
MINDSET
PSYCHOLOGICAL
SAFTY
STRUCTURE
MINDSET
SUPPORT
PSYCHOLOGICAL
SAFTY
STRUCTURE
MINDSET
SUPPORT DIRECTION
STRONG STRUCTURE
SHARED MINDSET
SUPPORTIVE CONTEXT
COMPELLING DIRECTION
COMPELLING DIRECTIONHOW TO GIVE GREATTEAMS GUIDANCE
INCREASE REVENUE
LOWER COSTS
LESS DOWNTIME
PROJECTX HAS TO BE FINISHED
REFACTOR TO MICROSERVICES
AUTOMATIC DEPLOYMENTS
PRO...
NORTH STAR
VISION
2 YEAR PLAN
VISION
2 YEAR PLAN
WHAT’S IMPORTANT?
THEMES
VISION
2 YEAR PLAN
WHAT’S IMPORTANT?
THEMES
FOCUS AREAS HOW DO WE GETTHERE?
VISION
2 YEAR PLAN
WHAT’S IMPORTANT?
THEMES
FOCUS AREAS
MEASURE
HOW SUCESS LOOKS LIKE
HOW DO WE GETTHERE?
VISION
THEMES
FOCUS
MEASURE
VT…WHAT?
FEATURES QUALITY
VS
THATSOUNDS VERYFLUFFY
SHOW US THE REALWORLD
OKR
OBJECTIVE
KEYRESULTS
OBJECTIVE KEYRESULT
BUILD MOBILE APP 1000 DAILY USER
SCORE
700 DAILYUSER
0.7
STRETCH QUARTERLY LESS IS MORE
OKR
MAKE GOALS
TRANSPARENT
FOR EVERYONE
THINGS MAYLOOK GOOD ON PAPER…
CREATIVITYINC.
PRODUCT BRAIN TRUST
EXPERIENCE FRESHALIGN
FEATURING LEADERS AND OUR FOUNDERS
PRODUCT BRAIN TRUST
FEATURING LEADERS AND OUR FOUNDERS
JUSTDIRECTION - YOU OWN THE DECISIONS
VS
YOUR IDEAS THE REALWORLD
DON’T#%@& THE CUSTOMER
1 2 3 4 5 6 7 8 9 100
DETRACTORS PASSIVES PROMOTERS
% Promoters - % Detractors Net PromoterScore (NPS)
NPS
LISTEN TO
CUSTOMER FEEDBACK
NPS FEEDBACK
SUPPORT
SOCIALMEDIA
INTERVIEWS
NPS FEEDBACK
RELIABILITY USABILITY FUNCTIONALITY
R U F
40,000PIECES OF FEEDBACK
Usability- 63%
Reliability- 31%
Functionality- 6%
RUF’ING IT!
Bugs - 3%
Editing - 6%
Performance - 28%
Navigation - 9%
Com...
TELLEVERYONE
WHAT BUGS THE CUSTOMER
WEEKLYEMAIL
ARE WE IMPROVING?
TO EVERYATLASSIAN
WEEKLYEMAIL
TO EVERYATLASSIAN
EACH ATLASSIAN GETS
DIFFERENT FEEDBACK
COMPELLING DIRECTION
GIVE YOUR TEAM A
NORTH STAR FOLLOW GOALS SANITYCHECKS UNDERSTAND FEEDBACK
STRONG STRUCTUREHOW TO ASSEMBLE A GREATTEAM
DESIGN
PROGRAMMING TESTING
PRODUCT
OPERATIONS
TONE
DIRECTOR
CAMERA
ACTORS
LIGHT
CROSS FUNCTIONALTEAMS
CROSS FUNCTIONALTEAMS
CROSS FUNCTIONALTEAMS
CROSS FUNCTIONALTEAMS
INFORMATION FLOWS
FASTER DECISIONS
DIVERSITYOF THOUGHT
UNDERSTANDING
CROSS FUNCTIONALTEAMS
CROSS FUNCTIONALTEAMS
CROSS CULTURALTEAMS
DIFFERENTBACKGROUNDS
DIVERSITYOF THOUGHT
CREATIVE /STRONGER SOLUTIONS
MAKE YOUR TEAM A SAFE PLACE
SPEAK LISTEN RESPECT
f%$*ed
RITUALS AND REFRESHMENTS
FIKA
CONFERNCEVIDEOFRIDAYS
GSD*DAYS
*GETTINGSH%TDONE
INNOVATIONWEEK
A TEAM IS MADE OUTOF INDIVIDUALS
HIGH FIVE
SAY“GREATJOB”
GIVE KUDOS
SAY“GREATJOB”
GIVE KUDOS
OFFICECLAPPING
GRAD/JNR DEVELOPER
DEVELOPER
SENIOR DEVELOPER
DEVELOPER MANAGER
DEVELOPER TEAM LEAD
HEAD OF DEVELOPER - GROUP
HEAD OF DEVE...
GRAD/JNR DEVELOPER
DEVELOPER
SENIOR DEVELOPER
DEVELOPER MANAGER
DEVELOPER TEAM LEAD
HEAD OF DEVELOPER - GROUP
HEAD OF DEVE...
SUPPORTIVE CONTEXTHOW TO HELP GREATTEAMS TO GETSH*TDONE
DECISIONS
DECISIONS
INFORMATION
DECISIONS
INFORMATION
1:1s
DECISIONS
INFORMATION
1:1sEMAILS
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
MEETINGS
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
MEETINGS
RANDOM
DISCUSSION
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
MEETINGS
RANDOM
DISCUSSION
WORD OF MOUTH
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
MEETINGS
RANDOM
DISCUSSION
WORD OF MOUTH
EXCELSHEETS
DECISIONS
INFORMATION
1:1sEMAILS
DOCUMENTS
MEETINGS
RANDOM
DISCUSSION
WORD OF MOUTH
EXCELSHEETS
INTRANET
INTRANET
YOUR TEAM SPACE
COMPANYINFORMATION
PERSONALPAGES
OTHER TEAM GOALS
DECISIONS
OTHER PROJECTS
STRATEGIES
OPEN BYDEFAULT
WRITE DOWN
YOUR DECISIONS
PROVIDE DATA
AND CONTEXT
ANSWER
QUESTIONS
ALLOW
CORRECTIONS
OR ITDIDN’THAPPEN
SHAREIT
OR ITDIDN’THAPPEN
EAC IT
OPEN COMPANY, NO BULLSHIT
Passionate discussion
STOP ENDLESS DISCUSSIONS
TAKE IT OFFLINE
PLAY, AS A TEAM
INFORMATION
EASYACCESS
HELP
WANTTO
OPEN SOURCE?
SSH ACCESS?
NEED A BIKE?
WHILE YOU’RE IN AMSTERDAM
MAKE SERVICE DISCOVERABLE
WAITING FOR OTHERS?
DO ITYOURSELF
LEGALCONTRACT
REVIEW? DO ITYOURSELF
NEED DESIGN TO
CHANGETHE UI? DO ITYOURSELF
design.atlassian.com
NEED QA FOR TESTING
YOUR SOFTWARE? DO ITYOURSELF
TESTAUTOMATION
DEVELOPER
TESTAUTOMATION MANUALTESTING
DEVELOPER QA ENGINEER
FAIL FIX
TESTAUTOMATION MANUALTESTING
DEVELOPER QA ENGINEER
FAIL
TELL
FIX
FAIL
DEVELOPER
CODE
TEST
+
QA
KICK OFF
DEVELOPER
DEVELOPER + QA
CODE
TEST
+
QA
KICK OFF
DEMO
DEVELOPER
DEVELOPER + QA
DEVELOPER + QA
CODE
TEST
+
NEED A USER TESTFOR
YOUR NEW FEATURE? DO ITYOURSELF
BUILD A PROTOTYPE RENTTHETESTLAB
MICROPHONE
COMPUTER
CAMERA
USER
VIDEO & LIVESTREAM
DO ITYOURSELFASKING F R HELP
MAKE
EASY
HOW DO YOU KNOW ALLTHIS STUFF?
LONG TERM EMPLOYEE
25YEARS
GIVE NEW EMPLOYEES A BOOST
FIRST WEEKS
BOOTCAMPLOADING….
LESSONS BY
EMPLOYEES
NEW WORKPLACE
NEW TEAM MEMBERS
NEW ACRONYMS
NEW WORK STYLE
NEW PROCESSES
+ SHOWING YOU’RE GOOD
SETCLEAR EXPECTATIONS FOR NEW TEAM MEMBERS
90 DAYPLAN
PAIR PROGRAMMING / CODE REVIEWS
FRIDAYFAMILY BREAKFAST
MOST EMBARRASSING STORY
SECRETTATTOO
A HIDDEN TALENT
SHARED MINDSETHOW TO GETTHETEAM THINKING IN THE SAME DIRECTION
BUILDING TEAM KNOWLEDGE
BUG FIX
BUILDING TEAM KNOWLEDGE
BUG FIX
BUILDING TEAM KNOWLEDGE
BUG FIX
BUILDING TEAM KNOWLEDGE
BUG FIX ROTATION
BUILDING TEAM KNOWLEDGE
FEATURE X FEATURE Y
DEVELOPING FEATURES IS A PROCESS
LOTS OF SMALLDECISIONS
GETA BUDDY
BUILDING TEAM KNOWLEDGE
FEATURE X FEATURE Y
BUDDY BUDDY
BUILDING TEAM KNOWLEDGE
FEATURE BUDDY
CANARYSESSIONS
TESTING IDEAS WITH THE TEAM
AGILE SLAM
LIKE A BROWN BAG,
BUTON TEAM PROCESS
BUILDING TEAM KNOWLEDGE
TEAM DISCUSSIONS
SHARE DESIGN IDEAS
…AND COLLECTFEEDBACK
DOING THINGS RIGHT BUILD PROCESSES
DOING THE RIGHTTHINGS BUILD ADAPTABILITY
?
!
TEAM
YOUR
WAY
BUILD
IMPROVE
ENVISION
SOME GUIDANCE
TEAM
YOUR
WAY
THE PLAYBOOK
ENVISION IT
MAKEIT
IMPROVEIT
40+ PLAYS TO GUIDE PROJECTTEAMS
OVERVIEW
CONCEPTTESTINGENVISION IT
PAPER PROTOTYPE USER STICKER
CONCEPTTESTING
PROJECTPOSTERMAKE IT
SHARED UNDERSTANDING
THE PLAYS
THE PLAYS
THE PLAYBOOK
ENVISION IT
MAKEIT
IMPROVEIT
40+ PLAYS TO GUIDE PROJECTTEAMS
SHARED MINDSET
SUPPORTIVE CONTEXT
COMPELLING DIRECTION
STRONG STRUCTURE
HOW AWESOME IS YOUR TEAM?
HOW AWESOME IS YOUR TEAM?
CAN YOU MEASURE IT?
HEALTHY
8 CHECK POINTS FOR BETTER TEAM HEALTH
1 FULLTIME OWNER
BALANCED TEAM
SHARED UNDERSTANDING
VALUE AND METRICS
END-TO-END DEM...
Full-time owner
Balanced team
Shared
Value and metrics
End-to-end demo
Readme
Dependencies
Velocity
CHECKPOINTS 1 2 3 4 5
...
www.atlassian.com/healthmonitor
HEALTH MONITOR
IMPROVEYOURTEAM
SO HEALTH SHOWS WHATNOW?
IMPROVEYOURTEAM
IMPROVEYOURTEAM
THINK & ACTLIKE A FOUNDER
EMPOWER TEAMS TO
IMPROVEYOURTEAM
BETHE CHANGE YOU SEEK
IMPROVEYOURTEAM
THE
A-TEAM
THE MINION
TEAM
THE MUPPET
TEAM
IMPROVEYOURTEAM
THE
A-TEAM
THE MINION
TEAM
THE MUPPET
TEAM
DECIDE IN YOUR ENVIRONMENT
SINGLE CORE = PHYSICALLIMITS
MULTI CORE = COMMUNICATION REQUIRED
TEAM UP!
TO BE AWESOME
TEAM UP!
TO BE AWESOME
THANKS
@svenpet
ALLOW CORRECTIONS
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