Is the grass greener for wiki users?
 On using wiki technology as a collaborative multi-tool in project management

      ...
Wiki use: A difficult balancing act

                          Regulated
                         knowledge-
             ...
3 advantages of wiki usage


1. Flexibility
     • Plugins can support many different activities
     • Change is easily i...
2. Wide participation
    • Everyone can contribute their own way
    • Contributing foster a feeling of ownership




   ...
3. Collective quality control
    • Fewer bottlenecks for corrections
    • Ownership causes responsibility for quality


...
Case study:
The City of Oslo implements wiki-technology
   for critical project management tasks




                     ...
First: Wiki use at the city administration




                                                                           ...
Next: Using wiki spaces for projects …




                                                                             8
...
… but getting negative reactions.



                 ”Når de gjelder prosjektadministrasjon og aktiv
                 dok...
Redoing wiki-based project management




                                                                         10
    ...
11

Is the grass greener for wiki users? 03.06.2010
12

Is the grass greener for wiki users? 03.06.2010
13

Is the grass greener for wiki users? 03.06.2010
Atlassian Confluence Enterprise wiki




                                                                            14
  ...
With a powerful plugin framework
    and an active developer community


   •   Scaffolding               •   Community Bu...
5 learning outcomes
and considerations




       http://www.flickr.com/photos/tonz/468393416/                            ...
1.   Collaboration is not about technology




                  http://www.flickr.com/photos/saphirai/2999536301/        ...
2. User ownership and participation is essential




                     http://www.flickr.com/photos/adactio/1259245482/...
3.   Strive for simplicity and modular tasks




                   http://www.flickr.com/photos/minxlj/2468654950/       ...
4. Have influential sponsors in management




                 http://www.flickr.com/photos/proimos/4045973322/          ...
5.   If you fail, dare to try again… and again!


                    http://www.flickr.com/photos/nickrussill/377531735/ ...
Now, is the grass really greener for wiki users?




                    http://www.flickr.com/photos/maxelman/2246217877/...
http://www.flickr.com/photos/slava/496607907/                                              23
                            ...
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Is the grass greener for wiki users? 03.06.2010
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Is the grass greener for wiki users? (Javazone 2010 / XP2010)

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This talk on structured wiki use was held at the XP2010 conference in Trondheim, Norway on June 3rd, 2010, and again at JavaZone in Oslo, Norway on September 9th, 2010. A video of the talk at Javazone is available here (2nd talk, beginning at 11:20 minutes): https://vimeo.com/album/1685213/video/28614891

This was the abstract for the talks:
"The city administration of Oslo, Norway, has recently introduced the Atlassian Confluence enterprise wiki to be a collaborative multi-tool for addressing several of their challenges with internal project management and organizing information. In light of this effort this talk will consider some of the benefits of taking a structured approach when adopting such grass-roots knowledge management tools, and how Confluence in particular is well suited to this type of tasks due to its powerful plugin-framework."

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Is the grass greener for wiki users? (Javazone 2010 / XP2010)

  1. 1. Is the grass greener for wiki users? On using wiki technology as a collaborative multi-tool in project management XP2010 conference, June 3rd 2010 Svein-Magnus Sørensen Business Analyst Twitter: @SveinMagnus http://slideshare.net/sveinmagnus Page 1 Is the grass greener for wiki users? 03.06.2010
  2. 2. Wiki use: A difficult balancing act Regulated knowledge- management Grass roots knowledge- management 2 Is the grass greener for wiki users? 03.06.2010
  3. 3. 3 advantages of wiki usage 1. Flexibility • Plugins can support many different activities • Change is easily implementable, by anyone http://www.flickr.com/photos/nephiel/2089874718/ Page 3 Is the grass greener for wiki users? 03.06.2010
  4. 4. 2. Wide participation • Everyone can contribute their own way • Contributing foster a feeling of ownership http://www.flickr.com/photos/mrtopf/1541527579/ Page 4 Is the grass greener for wiki users? 03.06.2010
  5. 5. 3. Collective quality control • Fewer bottlenecks for corrections • Ownership causes responsibility for quality http://www.flickr.com/photos/woodsm/3144023101/ Page 5 Is the grass greener for wiki users? 03.06.2010
  6. 6. Case study: The City of Oslo implements wiki-technology for critical project management tasks 6 Is the grass greener for wiki users? 03.06.2010
  7. 7. First: Wiki use at the city administration 7 Is the grass greener for wiki users? 03.06.2010
  8. 8. Next: Using wiki spaces for projects … 8 Is the grass greener for wiki users? 03.06.2010
  9. 9. … but getting negative reactions. ”Når de gjelder prosjektadministrasjon og aktiv dokumenthåndtering, er vi som prosjekt skeptiske til verktøyenes egnethet. Verktøyene ser ikke ut til å være laget for prosjektbasert dokumentadministrasjon, som for eksempel mulighet til å se hvem som jobber med et dokument og mer avansert versjonshåndtering med historikk. Dette oppfatter vi som en risiko i et prosjektet med mange deltaker som til tider vil jobbe i samme dokument, og med et påfølgende stort behov for fleksibilitet i dokumentasjonshåndteringen.” 9 Is the grass greener for wiki users? 03.06.2010
  10. 10. Redoing wiki-based project management 10 Is the grass greener for wiki users? 03.06.2010
  11. 11. 11 Is the grass greener for wiki users? 03.06.2010
  12. 12. 12 Is the grass greener for wiki users? 03.06.2010
  13. 13. 13 Is the grass greener for wiki users? 03.06.2010
  14. 14. Atlassian Confluence Enterprise wiki 14 Is the grass greener for wiki users? 03.06.2010
  15. 15. With a powerful plugin framework and an active developer community • Scaffolding • Community Bubbles • Reporting • Theme Builder • Page approvals • Content Formatting • Linking / Visibility • Label Tools • Custom Space User Management • Gliffy, Wikipower, Metadata Bob Swift • Checklists, Ad-hoc workflows • Chart, Copy Space 15 Is the grass greener for wiki users? 03.06.2010
  16. 16. 5 learning outcomes and considerations http://www.flickr.com/photos/tonz/468393416/ Page 16 Is the grass greener for wiki users? 03.06.2010
  17. 17. 1. Collaboration is not about technology http://www.flickr.com/photos/saphirai/2999536301/ 17 Is the grass greener for wiki users? 03.06.2010
  18. 18. 2. User ownership and participation is essential http://www.flickr.com/photos/adactio/1259245482/ 18 Is the grass greener for wiki users? 03.06.2010
  19. 19. 3. Strive for simplicity and modular tasks http://www.flickr.com/photos/minxlj/2468654950/ 19 Is the grass greener for wiki users? 03.06.2010
  20. 20. 4. Have influential sponsors in management http://www.flickr.com/photos/proimos/4045973322/ 20 Is the grass greener for wiki users? 03.06.2010
  21. 21. 5. If you fail, dare to try again… and again! http://www.flickr.com/photos/nickrussill/377531735/ 21 Is the grass greener for wiki users? 03.06.2010
  22. 22. Now, is the grass really greener for wiki users? http://www.flickr.com/photos/maxelman/2246217877/ Page 22 Is the grass greener for wiki users? 03.06.2010
  23. 23. http://www.flickr.com/photos/slava/496607907/ 23 Is the grass greener for wiki users? 03.06.2010
  24. 24. Page 24 Is the grass greener for wiki users? 03.06.2010

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