Cloud-Based E-Invoicing

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Lessons to Improve Multi-National Compliance and Reduce A/R, and A/P Costs Using the Latest Cloud-Based E-Invoicing Solution

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Cloud-Based E-Invoicing

  1. 1. Lessons to Improve Multi-National Compliance andReduce A/R, and A/P Costs Using the Latest Cloud-Based E-Invoicing SolutionSebastian VitzthumSAP Asia Pte Ltd
  2. 2. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 1
  3. 3. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 2
  4. 4. … A Long-Standing, Sustainable Relationship BecameOne FamilyCongratulations to bothcompanies. It makes sense.The industry has been “...This makes absolutespeculating about it for sense to me.”years. Good luck – it is agood move!” Duncan Jones, ForresterMassimo Pezzini, Gartner “Congratulations – it makes “SAP acquires EDI specialist “One of my predictions for“Customers will be happy a lot of sense.” Crossgate-Business-to- 2011 was validatedabout this.” Business Networking yesterday.” Josh Greenbaum, Provider will strengthen ERPMaureen Fleming, IDC Enterprise Applications giants reach.” Adrian Gonzalez Consulting Logistics Viewpoints Computerworld UK © 2012 SAP AG. All rights reserved. 3
  5. 5. SAP Information Interchange OnDemandwww.youtube.com/watch?v=1l4Vnavhhrw© 2012 SAP AG. All rights reserved. 4
  6. 6. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 5
  7. 7. SAP Cloud StrategyThe SAP Product Strategy Embraces the Cloud Cloud 24 Industries 11 Lines of Business Mobile Analytics Go to Market Applications Database and Technology Powered by SAP HANA© 2012 SAP AG. All rights reserved. 6
  8. 8. SAP Cloud StrategySAP’s Focus in the Cloud – Design Principles People- Open Centric Integration Customers People Money SAP & Ecosystem Hybrid with Existing Apps On-Premise Suppliers One Cloud Platform, Social, Mobile, Big Data© 2012 SAP AG. All rights reserved. 7
  9. 9. SAP Cloud StrategySAP’s Strategic Cloud Themes – Key Value Embracing social as Aligning everyone with primary channel to the company objectives engage with customers Empowering people to Shifting focus from take charge of their Customers People sales efficiency to sales career effectiveness Making financial impact Tapping into networks transparent for any of suppliers to increase business decision efficiency, reach, and access Providing business Money context for any financial Leveraging real-time Suppliers decision insight from global networks One Cloud Platform, Social, Mobile, Big Data© 2012 SAP AG. All rights reserved. 8
  10. 10. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 9
  11. 11. Businesses Are More Reliant on Their Network of Partnersthan Ever BeforeTrend #1: Increasing Complexity of Network New markets, mergers and acquisitions, global supply chain Increasing number of business partners and subsidiariesTrend #2: Accelerated Speed of Business New product and services introductions; new suppliers and partners Rapid partner on-/off-boarding due to Ability to collaborate Ability to collaborate changing market conditions with network of key with network of key suppliers customers B2B Integration and Collaboration: Strategies for Building a ROI Business Case, Aberdeen Group, June 2011“”… thanks to an ever-more-globalized business environment, more large companies now see attractive marketopportunities beyond their borders, further highlighting the need to establish an efficient B2B infrastructure with localsubsidiaries and suppliers.Gartner, 12 October 2010, Market Trends: Application Infrastructure and Middleware Software, Worldwide, 2009-2014 © 2012 SAP AG. All rights reserved. 10
  12. 12. Traditional B2B and Trading Partner IntegrationComplex, Time Consuming, & Costly20-37days to enable a single 57% experienced productionpartner outage due to lack of B2B connectivity$15,000 65%internal cost per partner performed inadequateinterface testing of B2B prior to new ERP launches Integration Issues: Point-to-Point Mappings90%had ERP project delays 37% said B2B integration staff Constant Business Changes Regional Process Regulationsdue to B2B integration were supporting ERP- Time & Material Projectsissues related projects Source: “B2B Collaboration: Assessing the ROI of Process Integration”, Aberdeen Group, July 2006; “ERP Projects Create Significant B2B Opportunities”, AMR, August 2009 © 2012 SAP AG. All rights reserved. 11
  13. 13. Companies Are Increasingly Doing BusinessAcross Boundaries Business networks are both internal and external, and collaboration within networks is both structured and unstructuredKey drivers for business networks Collaborate with business partners Manage increasing complexity Headquarters Plants Accelerate time to act/react Regional Offices Regional Headquarters Partner Distributors SupplierKey customer expectations Distribution Centers Do it cheaper! Joint Ventures Subsidiary Manufacturing Site Do it faster! Sales Office Do it with better quality! Do it with lower risk! Do it for me!Business Network solutions solve these tasks!© 2012 SAP AG. All rights reserved. 12
  14. 14. SAP Enables the “Extended Enterprise” OnDemandSAP and Non-SAP Solutions SAP and Non-SAP Solutions End customer Suppliers SAP Information Interchange OnDemand Financial SAP NetWeaver Services, Warehouse Government Orders In-/Outbound Process Integration Delivery JIT In-/Outbound Orders Ack. In-/Outbound Inventory Report In-/Outbound SAP ERP Financial Production Services, sites Invoice In-/Outbound Self Billing Invoice In-/Outbound Government SAP Logistics ASN In-/Outbound TM, APO, WMS Shipment In-/Outbound Logistics Service Service Providers and Carriers Delivery Forecast In-/Outbound SAP Procurement Enterprise Service Providers and Carriers Remittance Advice In-/Outbound SAP Supply Chain Other Processes, Docs, etc. Outsourced Management Retailer Manufacturers Third-Party Solutions … … Leverage ready-to-run B2B content maintained over lifecycle© 2012 SAP AG. All rights reserved. 13
  15. 15. The Value Proposition in a Nutshell Traditional Approach SAP II OnDemand ORDERS ORDERS INVOICE 8 INVOICE 8 4 4 1 9 1 9 E E EDI application 24 5 2 5 R 2 10 R 2 10 P 6 P 6 3 11 3 11 7 7 12 12 • Customer builds 24 interfaces • Customer builds two ERP profiles • SW, HW investments + FTE allocation • Strong 24/7 SLA • Limited scalability (new projects) • Lower TCO • Limited possibility to reutilize knowledge • Faster and more flexible approach • SLA necessity (CUS penalties)© 2012 SAP AG. All rights reserved. 14
  16. 16. Reusable Content (Partner Profiles of the Network) 1. Normalization of SAP II XML 2. Activation of trading partners (all formats) EXAMPLE OF ALREADY ACTIVATED TRADING PARTNERS Trade, CPG repository 3. Strong 24/7 SLA With SAP II OnDemand, you get access to the repository of partner profiles from SAP instead of creating mappings yourself Companies connect once per business process and can easily add partner profiles (orders with Tesco), independently from their availability in the repository (will simply be added) Automotive repository© 2012 SAP AG. All rights reserved. 15
  17. 17. SAP Information Interchange Will Help Improve EBITMargin Conservative estimateAnnual Value Potential using SAP Information $ XXX k $ XXX k Likely scenarionamed EDI relations Interchange One-time benefits Operational Benefits Technology Benefits Inventory Management EDI Management Additional strategic 1,5% 1,0% Reduce EDI Management Costs 75% 90% benefits not quantified in Reduce Days in Inventory the business case: Reduce Inventory 5% 7% Obsolescence/Write offs Build trusted relationship On Demand Service with your supply base Procurement Improve IT function efficiency 50% 70% Increase service levels to Reduce Cost due to better Supplier Collaboration 5% 7% B2B Partners Improve Procurement function Offer new service to 50% 60% efficiency suppliers along the value chain Simplify the invoicing process Expand supplier relationship and allow for real-time insight into the supply chainNote: Benefits are estimated in an outside-in manner for the company stipulating previous SAP engagements and benchmarks© 2012 SAP AG. All rights reserved. 16
  18. 18. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 17
  19. 19. Industry Data Confirms Paper-Based Payables ProcessesAre Inefficient and Expensive Pain Points in Payables Operations (scale of 1 to 5, where 5 is the highest) Manual data entry 3.3 Resolving errors 3.2 and exceptions Routing of invoices for 3.1 approval Lack of visibility across 2.7 invoice-to-pay processes Lost or missing invoices 2.6 Inability to accurately 2.6 forecast liabilitiesPayStream Advisors, IWA Summit© 2012 SAP AG. All rights reserved. 18
  20. 20. Error-Prone Paper-Based Processes Are Inefficient andCan Damage Relationships with Customers andSuppliers Customers Customers Accounting/ Purchasing Finance Suppliers CFO Suppliers© 2012 SAP AG. All rights reserved. 19
  21. 21. Error-Prone Paper-Based Processes Are Inefficient andCan Damage Relationships with Customers andSuppliers (cont.)1. Customers 3. Purchasing Electronic billing Resolving problem mandates invoices Format and country- Missed cash discounts specific requirements Accounting/ Purchasing Finance2. Accounting and 4. Suppliers Finance Lost paper invoices CFO No universal view of Late payments slow departmental invoices cash flow High cost per invoice 5. CIO/CFO Increase compliance risks Higher cost of capital, lower productivity© 2012 SAP AG. All rights reserved. 20
  22. 22. E-Invoicing Compliance Speed Invoice Delivery andReceipt, Delivering Tangible Cost SavingsEstimated Benefits Operating Costs* % Impact Cost-per-invoice 50% decrease Return on investment (ROI) 12 months or less Headcount (FTE) redeployment 25%-50% Vendor hotline traffic 50-75% decrease“Today’s needs for cost-containment, productivity enhancement, and risk-management havehighlighted the limitations of traditional, paper-based methods of accounts payable andprocurement processes.PayStream Advisors ”* Customer examples compiled from typical cases in the industry© 2012 SAP AG. All rights reserved. 21
  23. 23. What Does This Mean for Your Business?Top Executive Issues Financial Operations Ensure compliance in all countries Meet sustainability goals by driving paperless business networks Increase productivity so staff is focused on activities that add the most value Payables Receivables Achieve invoice processing cost reduction, Reduce Days Sales Outstanding (DSO) maintain accuracy, and capture more with automated e-billing processes discounts Reduce cost of receivables processing Pay vendors on time and accurately, while ensuring timely invoice delivery to improving vendor relations customers© 2012 SAP AG. All rights reserved. 22
  24. 24. E-Invoicing Increases Transparency, Productivity,Compliance, and Business Partner Satisfaction1. Customers 3. Purchasing Comply with electronic Increased productivity billing goals Greater percentage of Automate processes cash discounts to improve supplier captured e-Invoicing Accounting/ Lower cost of goods Purchasing purchased Finance2. Accounting and 4. Suppliers Finance Improved vendor CFO Consistent payments relationships across countries and Reduced DSO organizations Improved cash flow Lower cost of capital 5. CIO/CFO Global visibility Stronger controls, audits, and improved compliance Integrated systems and processes© 2012 SAP AG. All rights reserved. 23
  25. 25. Going Paperless Can Improve Speed, Accuracy, andCompliance While Reducing Costs Outbound E-Invoicing CFO Inbound E-Invoicing (E-Billing)How do I improve our financial How do I provide my customers How can I standardize andoperations processes? with paperless bills? accelerate invoice receipt and retention?Improve productivity Reduce cost per outgoing invoice Eliminate manual data entryCompliant record keeping Eliminate paper and postage errors: reduce disputes, rejections, and re-submissionsComplete audit trails Speed compliance with customer format mandates Eliminate manual reconciliation effort Shorten customer-to-cash cycle times Increase on-time payment percentage© 2012 SAP AG. All rights reserved. 24
  26. 26. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 25
  27. 27. SAP E-Invoicing for Compliance OnDemand: Overview Accounts Payable (Suppliers) Accounts Receivables (Customers) Signed PDF + XML Your Company EDI Supplier 1 Customer A Supplier 3 Customer C SAP E-Invoicing Signed Supplier 4 EDI EDI Customer D for Compliance Supplier 5 Customer E VAN B2B Hub Email signed EDIFACT Archive Electronic PDF Signature Verification Supplier 2 Customer B Archive Trust Center© 2012 SAP AG. All rights reserved. 26
  28. 28. Outbound E-InvoicingObjectives, Issues, Capabilities, and Benefits Objective: Reduce dependence on paper-based invoices Outbound E-Invoicing (E-Billing) Best practice solution: Automated, standardized invoice transmission via EDI or PDF/email directly into customer systems Issues Key Business Capabilities Benefits Most invoices sent in paper Send outbound PDF invoice Improved DSO: Reduced format – driving higher handling via email number of missing invoices costs and streamlining customer’s Send outbound EDI and/or internal review process Legal and tax requirements PDF invoice via E-mail vary by country Lower operating costs: More Digital signatures efficient handling of high- Costs associated with non- Legal and compliance checks volume processing; handling, standard provider interfaces as required printing; postage and savings Compliance requirements met: No more fines© 2012 SAP AG. All rights reserved. 27
  29. 29. Outbound E-InvoicingSAP E-Invoicing Compliance by Crossgate SAP Solution Outbound E-Invoicing Provide invoices to your customers in the format they demand Provide compliant digital signatures Digitally Sign Invoice Improve productivity of A/R department accounting shared service Send PDF via Email SAP Differentiators Integration: Integrates with SAP back-end systems for Send EDI accounts receivables Support: Solution is covered with enterprise support from SAP and Crossgate Check Legal Compliance Scalability: Ability to dispatch large volumes of invoices from shared service centers© 2012 SAP AG. All rights reserved. 28
  30. 30. Outbound E-Invoicing for Accounts ReceivableProcess OverviewAutomate and standardize the end-to-end outbound invoicing process toimprove productivity, reduce error rates, and implement importantcompliance controls related to invoice processing and transmission Process Steps Validate Process Transmit Initial Setup E-Invoice E-Invoice E-Invoice On-board Business Receive data from Content check (email Send documents via Partner, including ERP system address, country EDI or email profile creation information) Generate PDF Self-Archive signed Update customer (if necessary) Digitally sign documents in ERP billing delivery document system Validate format preferences in ERP (XML, iDOC, PDF) system© 2012 SAP AG. All rights reserved. 29
  31. 31. Accounts Receivable Process SAP SAP E-Invoicing 1. Digital Billing Data for Signature 3. Compliance Validation OnDemand SAP ERP Archiving (optional) 2. Archiving Compliance (optional) Checks 3. Email + PDF EDI EDI Customer Customer Hub A B© 2012 SAP AG. All rights reserved. 30
  32. 32. Inbound E-InvoicingObjectives, Issues, Capabilities, and Benefits Objective: Automation and standardization of the end-to-end inbound invoice processes Inbound E-Invoicing Best practice solution: Automated, standardized invoice receipt via EDI and PDF/email directly from supplier system Issues Key Business Capabilities Benefits Error-Prone manual data entry Receive digitally signed PDF Time savings invoice and EDI No audit trail Redeployment of personnel to Validate invoice format and higher value-adding activities Excessive cost-per-invoice content Reduced error rate Lost or missing invoices delay Verify authenticity of digital payment, hurt relationships Improved data accuracy signature Create document set and transmit to ERP for further processing/archiving© 2012 SAP AG. All rights reserved. 31
  33. 33. Inbound E-InvoicingSAP E-Invoicing Compliance by Crossgate SAP Solution Inbound Receive electronic invoices via standardized interfaces (PDF invoice, EDIFACT D96A, signature/verification file) E-Invoicing Automatically verify/perform all required format, content, and signatures Seamlessly transfer invoice data to ERP for further processing, approvals, and archiving Receive Electronic Files Improve productivity of accounting department or accounting shared- service Verify Compliance SAP Differentiators Internal Control: Verify documents and signatures for all incoming invoices according to compliance requirements in over 38 countries Direct Access to Global Partner Network: Leverage SAP’s world-class Transmit Data to ERP network of business partners to accelerate adoption by your suppliers and increase percentage of electronically received invoices Straight-Through Invoice Management: Transmit invoices to ERP and invoice processing systems and archiving, improving quality by eliminating manual intervention© 2012 SAP AG. All rights reserved. 32
  34. 34. Inbound E-InvoicingProcess OverviewHarmonize interfaces and processes while retaining their flexibility for scale(number of invoices) and media (invoice format). This process enables A/Pdepartments to process and prepare invoices for payment. Process Steps Validate Process Transmit Initial Setup E-Invoice E-Invoice E-Invoice On-Board Business Verify and complete Verify PDF Transfer document Partner, including invoice document set to ERP for further creation of profile processing in SAP Format validation Convert EDIFACT Invoice Management Update supplier into target XML IDOC Content validation by OpenText master records in Create document set ERP system Transfer document set to archive system© 2012 SAP AG. All rights reserved. 33
  35. 35. Accounts Payable Process HUB HUB HUB SAP E-Invoicing Digital Hubs and Portals for Signature Compliance Validation iDOC OnDemand EDI Customer SAP Fax Document Invoice Invoice Payment SAP Scan Recognition Processing Paper ERP (FI/AP) OCR Option SAP Invoice for SAP Invoice Management by Management OpenText by OpenText SAP SRM Document Archiving Email Document Archiving & Viewing e.g., SAP Archiving by OpenText© 2012 SAP AG. All rights reserved. 34
  36. 36. Global Compliance for Global Business Global E-Invoicing solution* Australia Hong Kong New Zealand United Singapore States Canada Mexico South Africa Austria Hungary Morocco Belgium Iceland Poland Bulgaria Ireland Portugal Czech Republic Italy Romania Cyprus Israel Slovakia Denmark Latvia Slovenia Estonia Lithuania Spain Finland Luxembourg Sweden France Netherlands Switzerland Germany Norway UK/GB Greece* For countries where legally possible and economically reasonable© 2012 SAP AG. All rights reserved. 35
  37. 37. Interoperability/RoamingSettingLandscape of E-Invoicing providers is growing (over 400 in EU)SAP roaming interfaces/specificationNetwork-2-Network interfacing welcomed – SAP is open for other network vendorsEuropean Roaming BackbonePart of CEN Workshop, EESPA, VeR Verband Elektronische RechnungSample Crossgate Roaming Partners e-AutoHub© 2012 SAP AG. All rights reserved. 36
  38. 38. AgendaBackground and IntroductionSAP Cloud Solutions OverviewBusiness Network SolutionsFocus on E-Invoicing: Key Trends and IssuesSAP E-Invoicing for Compliance OnDemandWrap-up and Discussion© 2012 SAP AG. All rights reserved. 37
  39. 39. Forward Looking Vision “NewWorld, New Strategy”… Rules and regulations governing the exchange of international“Challenges for global postal sector take centre stage at UN mail, as well as major documents, recommending the wayforum in Doha” – forward in areas such as postal financial services, quality ofwww.un.org/apps/news/story.asp?NewsID=42972&Cr=informa service, postal security, e-commerce and trade facilitationtion+society&Cr1= “These new realities have known no borders and have extended to all postal operators worldwide, regardless of their level of development” – Director General of the UN Universal Postal Union (UPU), Edouard Dayan “By serving as natural gateways to the information society, the world’s postal outlets are helping to ensure universal access to communications” – Ban Ki-moon
  40. 40. Use Case for Digital Postal Services and SAP BusinessNetworkConnectivity with SAP Information Interchange and SAP E-Invoicing for Compliance OnDemand: Is a turnkey solution, allowing the seamless exchange of orders, invoices, pay slips and more electronically provides additional value (and customers) for Digital Postal Services, as it provides connection to existing SAP customers (via invoices and orders and more), but can also connect non-SAP customers, consumers, and employees for pay slips easily Offers pre-defined business partner profiles and process integration Flexibility for the direct integration of business partners as well as via Hubs and … Digital Postal Services Customers Customer Integration via Digital Postal Service Supplier Design Time Business Community Platform Partner Profiles Order InvoiceSAP ERP SAP SAP II direct Item Party Plant Back-End B2B integration SAP SCM Location SAP SRM Integration SAPIIOD SAP CRM 3PL Portals / Portal VANs, etc. Warehouse © 2012 SAP AG. All rights reserved. 39
  41. 41. Proof Points: How SAP Is Delivering Value for OurCustomers “ “ Volkswagen achieved close to 100% After only a year with Crossgate, we’ve adaption of paper-based invoices and already seen a return on our investment credit memos with 10,000 dealerships and we are looking forward to many more and suppliers. years of success. Manfred Heise, Volkswagen AG Chris Caracena, Director IT, Bway Corp ” ” “ “ We want to keep our internal resources Issue of spare parts invoice for all 1,200 focused on value-added strategic business European dealerships electronically activities, so outsourcing our B2B enabled in less than 3 months. enablement was the perfect solution. Kathy Pramik, Brown Forman Thomas Riech, Suzuki Europe AVP & Director of Enterprise Systems ” ”© 2012 SAP AG. All rights reserved. 40
  42. 42. Proof of ValueReal-Time Insights Connect Transact Collaborate50% 100% 600 24greater efficiency paperless within business partners standardizedand improved the first 8 weeks connected for 8 process interfacescustomer with 1,000 processes and 4 replaced 655satisfaction suppliers million documents point-to-point mappings“”21% of Laggards indicate having the ability to collaborate with a network of key suppliers versus 65% of Best-in-Classcompanies. 33% of Laggards indicate the ability to collaborate with a network of key customers versus 56% of Best-in-ClassCompanies.B2B Integration and Collaboration: Strategies for Building a ROI Business Case, Aberdeen Group, June 2011 © 2012 SAP AG. All rights reserved. 41
  43. 43. How About “Your B2B App” on the SAP App Store?© 2012 SAP AG. All rights reserved. 42
  44. 44. Where to Find More Information • Top 10 Benefits of Business-to-Business Integration with SAP (SAP E-Book, 2012): www.sapebook.com/interchange • Follow us on Twitter @SAPIIOD: www.twitter.com/SAPIIOD • SAP Information Interchange OnDemand: www.sap.com/b2b • SAP E-Invoicing for Compliance OnDemand: www.sap.com/einvoicing • Visit us on Facebook: www.facebook.com/SAPBusinessByDesign • Join us on LinkedIn: www.linkedin.com/groups?home=&gid=138840&trk=anet_ug_hm& goback=%2Eanb_138840_*2_*1_*1_*1_*1_*1 • Watch us on YouTube: www.youtube.com/SAPCloud • Subscribe to our Cloud Blog: http://blogs.sap.com/cloud/© 2012 SAP AG. All rights reserved. 43
  45. 45. 7 Key Points to Take Home Solution SAP Business Network Value Shorten cash-to-cash cycle times Reduce the days sales outstanding Eliminate paper, postage, and manual reconciliation effort Gain control over business processes towards the entire business network E2E process visibility for all transactions and processes Risk mitigation and management of regulatory compliance Increase customer service via higher acceptance level of suppliers and customers© 2012 SAP AG. All rights reserved. 44
  46. 46. Feedback and Q&A If you liked my presentation, why not tweet about it? “I attended @SV_SIN #SAP Business Network presentation @SAPCloud @SAPIIOD! #FINBI2012 #SAPAPJ” … and if you didn’t, please tell me!© 2012 SAP AG. All rights reserved. 45
  47. 47. Thank You! Sebastian Vitzthum Head of Business Network, Go to Market APJ SAP Asia Pte Ltd #03-32 Mapletree Business City 30 Pasir Panjang Road 117440 Singapore E Sebastian.Vitzthum@sap.com T +65 6664 4650 M +65 8518 5691 http://twitter.com/SV_SIN
  48. 48. © 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps,without the express permission of SAP AG. The information contained herein may be Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync,changed without prior notice. Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.Some software products marketed by SAP AG and its distributors contain proprietarysoftware components of other software vendors. INTERMEC is a registered trademark of Intermec Technologies Corporation.Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are Wi-Fi is a registered trademark of Wi-Fi Alliance.registered trademarks of Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Motorola is a registered trademark of Motorola Trademark Holdings LLC.Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP,RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in GermanyLinux is the registered trademark of Linus Torvalds in the United States and other countries. and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystaltrademarks of Adobe Systems Incorporated in the United States and other countries. Decisions, Web Intelligence, Xcelsius, and other Business Objects products and servicesOracle and Java are registered trademarks of Oracle and its affiliates. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other SybaseCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin products and services mentioned herein as well as their respective logos are trademarks orare trademarks or registered trademarks of Citrix Systems Inc. registered trademarks of Sybase Inc. Sybase is an SAP company.HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarksWorld Wide Web Consortium, Massachusetts Institute of Technology. of Crossgate AG in Germany and other countries. Crossgate is an SAP company.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, All other product and service names mentioned are the trademarks of their respectiveRetina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. companies. Data contained in this document serves informational purposes only. National product specifications may vary.IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may beRIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry reproduced, copied, or transmitted in any form or for any purpose without the express priorTorch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App written permission of SAP AG.World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. 47

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