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The Impact of Information Quality on Operating Room Performance by Simulation Validation


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High quality information has a significant impact on improving hospital efficiency and patient satisfaction, as well as resolving patient disputes. In this paper, on the basis of the analysis of the research status of information quality and process performance, information quality is considered as an important contributory factor in improving patient throughput. A theoretical framework and main content are presented. Through the establishment of quantitative information, quality indicators such as correctness, timeliness and completeness, and the impact on process performance (registered queue length, waiting time, utilization of hospital facilities), together with the cost of the operating process, is analyzed from the theoretical aspect and then verified by simulation technology. Finally, the significance and feasibility of this study are clarified.

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The Impact of Information Quality on Operating Room Performance by Simulation Validation

  1. 1. The Impact of Information Quality on Operating Room Performance by Simulation Validation Ying Su, ISTIC
  2. 2. Outlines <ul><li>Introduction </li></ul><ul><li>Research status (IQ,PP) </li></ul><ul><li>Research framework and main contents </li></ul><ul><li>Tentative achievements analysis </li></ul><ul><li>Conclusion </li></ul>
  3. 3. Introduction <ul><li>The phenomenon of &quot;three-long, one-short” </li></ul><ul><li>three-long: the time of registration, waiting to see the doctor and getting the medicine </li></ul><ul><li>one-short :getting the treatment </li></ul><ul><li>information acquisition behavior patterns </li></ul><ul><li>the specials needs of information quality </li></ul><ul><li>Lead to </li></ul><ul><li>difficulties and obstacles (expression, transmission, understanding and communication between doctors and patients) </li></ul>
  4. 4. <ul><li>No unified definition of IQ </li></ul><ul><li>many scholars [4, 5] think information quality is consistently meeting knowledge worker and end-customers’ expectations, is the extent of information suitable for use. </li></ul><ul><li>PP: long-term capacity, actual results, or capability, performance </li></ul><ul><li>the implementation (or conduct) performance </li></ul><ul><li>the result performance </li></ul>
  5. 5. Research Status of IQ (first) Fig 1:Information quality research The research of IQ Definition Management Scenarios Research area Key parts Problems Indicators Calculation method Quality Management Information Management Knowledge Management Merge Impact of information quality to the background of various organizations, for example: E-commerce﹑ Electronic ﹑Publishing﹑ Medical and health and accounting, etc. Attention
  6. 6. Research status of IQ (second) Table 1:The indicators of IQ
  7. 7. Research Status (Process Performance) Table 2:indicators used in evaluating the medical pp
  8. 8. Current situation: <ul><li>The relationship research between medical IQ and PP indicators are all taken by qualitative analysis, and there is few by quantitative analysis. </li></ul><ul><li>Preparatory Investigation: </li></ul><ul><li>quantitative analysis </li></ul>
  9. 9. Problems Try to Solve: <ul><li>How to describe information quality and process, and how to describe the relationship of the essential factors of them? </li></ul><ul><li>How to calculate information quality and process performance? </li></ul><ul><li>How to build the impact relationship between the indicators above and then verify? </li></ul>
  10. 10. Research Framework Fig 2:Research framework Planning the Study Defining Objectives Define the System Build the Model Run Experiments Analyze the Output Problem 1 Problem 2 Problem 3 resolve resolve resolve Data Requirements and Sources Representation of the Defined System Operation Comparing Alternative Systems Useful Form, Document Terminating Simulation Non-terminating Simulation Assumptions Factorial Design Report Results produce Objectives, Constraints Specification, Schedule
  11. 11. Main Contents <ul><li>Theory Layer: relationship between I and P, </li></ul><ul><li>the impact relationship of IQ to PP, </li></ul><ul><li>build impact relationship model </li></ul><ul><li>Method Layer: calculation method of IQ and PP indicators based on the scene; </li></ul><ul><li>Application Layer: the simulation research of the improving of PP by IQ, medical process simulation, verification and analysis research based on ProModel simulation software. </li></ul>
  12. 12. Research Phases and Implementation Steps <ul><ul><ul><li>The theoretical research phase, use modeling theory as reference to describe the relationship between I and P, such as IPM, IP-UML, DFD, EPC, IASDO, Petri net, RAD, IDEF and DSM, etc; </li></ul></ul></ul><ul><ul><ul><li>The describing research phase, description of the medical process of collaboration hospitals, involving the process-observation and conduct-recording, and conducting an overall analysis; </li></ul></ul></ul><ul><ul><ul><li>The simulation research phase, select quantifiable IQ and PP indicators, build relationship model between them, and simulation; </li></ul></ul></ul><ul><ul><ul><li>The summary phase, qualitative description , investigation, conduct theoretical analysis of the causes of medical IQ, quantitative research by simulation , and sum up the measures to improve PP by improving IQ. </li></ul></ul></ul>
  13. 13. Tentative achievements analysis Fig 3:Hospital operating room simulation model
  14. 14. Calculation of typical IQ indicators <ul><li>Correctness: </li></ul><ul><li>Timeliness: </li></ul><ul><li>Completeness: </li></ul><ul><li>A: The credibility of medical information sources </li></ul><ul><li>B: The credibility of the standards of common sense based on the medical profession </li></ul><ul><li>C: The credibility based on the time of medical information </li></ul><ul><li>D: The time interval between the doctor and patient send their request and complete failure of the information </li></ul><ul><li>E: The timeliness of medical information </li></ul><ul><li>F: The volatility of medical information </li></ul><ul><li>R: The time interval between the doctor and patient send their request and the arrival of information to user. </li></ul>
  15. 15. Calculation of typical PP indicators <ul><li>Time: </li></ul><ul><li>Cost: </li></ul><ul><li>Utilization: </li></ul><ul><li>: The time spent by activity i,i=1,2,…,N </li></ul><ul><li>: The cost of activity i, i=1,2,…,N </li></ul><ul><li>u: The number of facilities used in medical process </li></ul><ul><li>U : The number of all the facilities in hospital </li></ul>
  16. 16. Assumption of impact relationship Fig 4:The assumption of impact relationship of IQ to PP
  17. 17. Takes timeliness as an example Table 3:Timeliness of information to medical process performance
  18. 18. Conclusion <ul><li>We believe the research results will provide far-reaching significance to </li></ul><ul><li>reduce the case of delays, interference and misdiagnosis of medical process, </li></ul><ul><li>optimize medical process, </li></ul><ul><li>shorten the treatment time, </li></ul><ul><li>lower treatment costs, </li></ul><ul><li>enhance efficiency, </li></ul><ul><li>improve the level of medical services, </li></ul><ul><li>improve the physician-patient relationship </li></ul><ul><li>build a harmonious society. </li></ul>
  19. 19. 感谢聆听! Thanks for your time !