SlideShare a Scribd company logo
1 of 13
THE ADVANTAGES OF
OPEN CTI WITH Salesforce
 CTI or Computer Telephony
Integration makes it possible to sync
the mobile device with the computer.
 Using CTI adapters, users may control
the mobile device with their computer,
or vice versa.
How does CTI help?
Traditional CTI Adapters’ Drawbacks
Mostly lack cloud architecture
Additional CTI program installation is required
Continuous monitoring is required
Separate versions for separate browsers
Support and roll back is time consuming
The Benefits of Open CTI
CTI adaptor program not required
It is cloud based
Browser and platform agnostic
Single code base to save man hours
Single installation for the whole organisation
Other Benefits of Open CTI
 Developers can create customizable softphones
 Third party softphones can be embedded
 Connect using bluetooth headset or USB
 Physical phone or PBX Box not mandatory
Other facilities
Open CTI enabled telephony systems
offer a host of productivity
enhancements as well, including
facilities such as auto-dialing, auto-
logging of call activity, centralized call
reporting, interactive lookup
 The easiest way to make the transition is to opt
for a Salesforce compatible Open CTI solution
 Large call centers could opt to develop Open CTI
using the services of such third party vendors
 There is also the option of trashing the existing system, and
building a new cloud based phone system on top of an open CTI.
How to make the shift?
 The most viable option is to build Open CTI for Salesforce
on top of the existing telephone system.
 There are many third party vendors doing this task, but
make sure that the selected vendor uses Open CTI and not
the traditional CTI toolkit.
The Best Option
The Advantages of Open CTI with Salesforce
Other Slideshares You Might Like
For any queries on CRM
That’s not all, feel free to share this information
Suyati provides marketing technology and integration services for companies
that wish to combine the best of breed solutions and create a unified approach
to customer acquisition. This unified digital marketing approach requires system
integration between various CMS and CRM platforms, and a slew of eCommerce,
Marketing Automation, Social Media Listening, email and social marketing, and
customer service systems. Our specialized knowledge in Salesforce, open source
and .Net based systems enables us to build effective custom integrated solutions
for our clients.

More Related Content

More from Suyati Technologies

How Cloud Technology fuels Digital Transformation
How Cloud Technology fuels Digital TransformationHow Cloud Technology fuels Digital Transformation
How Cloud Technology fuels Digital TransformationSuyati Technologies
 
How Cloud Enhances Agile Software Development
How Cloud Enhances Agile Software DevelopmentHow Cloud Enhances Agile Software Development
How Cloud Enhances Agile Software DevelopmentSuyati Technologies
 
The UX Design 101- For Engaging Mobile Apps
The UX Design 101- For Engaging Mobile AppsThe UX Design 101- For Engaging Mobile Apps
The UX Design 101- For Engaging Mobile AppsSuyati Technologies
 
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing Trends
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing TrendsIndustry 4.0 and Internet of Things (IoT)- The Emerging Marketing Trends
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing TrendsSuyati Technologies
 
5 Ways in which Big Data can help the Hospitality Industry
5 Ways in which Big Data can help the Hospitality Industry5 Ways in which Big Data can help the Hospitality Industry
5 Ways in which Big Data can help the Hospitality IndustrySuyati Technologies
 
How Magento’s Mobile Friendly Themes Increase Conversion Rates
How Magento’s Mobile Friendly Themes Increase Conversion RatesHow Magento’s Mobile Friendly Themes Increase Conversion Rates
How Magento’s Mobile Friendly Themes Increase Conversion RatesSuyati Technologies
 
Enterprise Wearables: 5 Reasons to Adopt Wearable Technology
Enterprise Wearables: 5 Reasons to Adopt Wearable TechnologyEnterprise Wearables: 5 Reasons to Adopt Wearable Technology
Enterprise Wearables: 5 Reasons to Adopt Wearable TechnologySuyati Technologies
 
Tethering Users to your App- The Guidelines
Tethering Users to your App- The GuidelinesTethering Users to your App- The Guidelines
Tethering Users to your App- The GuidelinesSuyati Technologies
 
The Impact of Internet of Things (IoT) in Manufacturing Today
The Impact of Internet of Things (IoT) in Manufacturing TodayThe Impact of Internet of Things (IoT) in Manufacturing Today
The Impact of Internet of Things (IoT) in Manufacturing TodaySuyati Technologies
 
Salesforce Lightning for Microsoft Continuum on Windows 10
Salesforce Lightning for Microsoft Continuum on Windows 10Salesforce Lightning for Microsoft Continuum on Windows 10
Salesforce Lightning for Microsoft Continuum on Windows 10Suyati Technologies
 
Personalization Struggles in Marketing
Personalization Struggles in MarketingPersonalization Struggles in Marketing
Personalization Struggles in MarketingSuyati Technologies
 
Salesforce Health Cloud – The Changing Face of Healthcare Data
Salesforce Health Cloud – The Changing Face of Healthcare DataSalesforce Health Cloud – The Changing Face of Healthcare Data
Salesforce Health Cloud – The Changing Face of Healthcare DataSuyati Technologies
 
Optimization of Supply Chain Management with Big Data
Optimization of Supply Chain Management with Big DataOptimization of Supply Chain Management with Big Data
Optimization of Supply Chain Management with Big DataSuyati Technologies
 
Cloud Computing will enable New Business Models in 3 years
Cloud Computing will enable New Business Models in 3 yearsCloud Computing will enable New Business Models in 3 years
Cloud Computing will enable New Business Models in 3 yearsSuyati Technologies
 
09 Myths About Open Source Software
09 Myths About Open Source Software09 Myths About Open Source Software
09 Myths About Open Source SoftwareSuyati Technologies
 
Top SEO Trends That Will Dominate 2016
Top SEO Trends That Will Dominate 2016Top SEO Trends That Will Dominate 2016
Top SEO Trends That Will Dominate 2016Suyati Technologies
 
Real Time Personalization in Sitecore Experience Profile
Real Time Personalization in Sitecore Experience ProfileReal Time Personalization in Sitecore Experience Profile
Real Time Personalization in Sitecore Experience ProfileSuyati Technologies
 
The Role of Big Data in Smart Cities
The Role of Big Data in Smart CitiesThe Role of Big Data in Smart Cities
The Role of Big Data in Smart CitiesSuyati Technologies
 

More from Suyati Technologies (20)

How Cloud Technology fuels Digital Transformation
How Cloud Technology fuels Digital TransformationHow Cloud Technology fuels Digital Transformation
How Cloud Technology fuels Digital Transformation
 
How Cloud Enhances Agile Software Development
How Cloud Enhances Agile Software DevelopmentHow Cloud Enhances Agile Software Development
How Cloud Enhances Agile Software Development
 
The UX Design 101- For Engaging Mobile Apps
The UX Design 101- For Engaging Mobile AppsThe UX Design 101- For Engaging Mobile Apps
The UX Design 101- For Engaging Mobile Apps
 
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing Trends
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing TrendsIndustry 4.0 and Internet of Things (IoT)- The Emerging Marketing Trends
Industry 4.0 and Internet of Things (IoT)- The Emerging Marketing Trends
 
5 Ways in which Big Data can help the Hospitality Industry
5 Ways in which Big Data can help the Hospitality Industry5 Ways in which Big Data can help the Hospitality Industry
5 Ways in which Big Data can help the Hospitality Industry
 
How Magento’s Mobile Friendly Themes Increase Conversion Rates
How Magento’s Mobile Friendly Themes Increase Conversion RatesHow Magento’s Mobile Friendly Themes Increase Conversion Rates
How Magento’s Mobile Friendly Themes Increase Conversion Rates
 
Enterprise Wearables: 5 Reasons to Adopt Wearable Technology
Enterprise Wearables: 5 Reasons to Adopt Wearable TechnologyEnterprise Wearables: 5 Reasons to Adopt Wearable Technology
Enterprise Wearables: 5 Reasons to Adopt Wearable Technology
 
Tethering Users to your App- The Guidelines
Tethering Users to your App- The GuidelinesTethering Users to your App- The Guidelines
Tethering Users to your App- The Guidelines
 
The Impact of Internet of Things (IoT) in Manufacturing Today
The Impact of Internet of Things (IoT) in Manufacturing TodayThe Impact of Internet of Things (IoT) in Manufacturing Today
The Impact of Internet of Things (IoT) in Manufacturing Today
 
Salesforce Lightning for Microsoft Continuum on Windows 10
Salesforce Lightning for Microsoft Continuum on Windows 10Salesforce Lightning for Microsoft Continuum on Windows 10
Salesforce Lightning for Microsoft Continuum on Windows 10
 
Personalization Struggles in Marketing
Personalization Struggles in MarketingPersonalization Struggles in Marketing
Personalization Struggles in Marketing
 
Salesforce Health Cloud – The Changing Face of Healthcare Data
Salesforce Health Cloud – The Changing Face of Healthcare DataSalesforce Health Cloud – The Changing Face of Healthcare Data
Salesforce Health Cloud – The Changing Face of Healthcare Data
 
Optimization of Supply Chain Management with Big Data
Optimization of Supply Chain Management with Big DataOptimization of Supply Chain Management with Big Data
Optimization of Supply Chain Management with Big Data
 
Cloud Computing will enable New Business Models in 3 years
Cloud Computing will enable New Business Models in 3 yearsCloud Computing will enable New Business Models in 3 years
Cloud Computing will enable New Business Models in 3 years
 
How Does A CMS Function
How Does A CMS FunctionHow Does A CMS Function
How Does A CMS Function
 
Web Design Trends for 2016
Web Design Trends for 2016Web Design Trends for 2016
Web Design Trends for 2016
 
09 Myths About Open Source Software
09 Myths About Open Source Software09 Myths About Open Source Software
09 Myths About Open Source Software
 
Top SEO Trends That Will Dominate 2016
Top SEO Trends That Will Dominate 2016Top SEO Trends That Will Dominate 2016
Top SEO Trends That Will Dominate 2016
 
Real Time Personalization in Sitecore Experience Profile
Real Time Personalization in Sitecore Experience ProfileReal Time Personalization in Sitecore Experience Profile
Real Time Personalization in Sitecore Experience Profile
 
The Role of Big Data in Smart Cities
The Role of Big Data in Smart CitiesThe Role of Big Data in Smart Cities
The Role of Big Data in Smart Cities
 

Recently uploaded

Einstein Copilot Conversational AI for your CRM.pdf
Einstein Copilot Conversational AI for your CRM.pdfEinstein Copilot Conversational AI for your CRM.pdf
Einstein Copilot Conversational AI for your CRM.pdfCloudMetic
 
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...MyFAA
 
Building Generative AI-infused apps: what's possible and how to start
Building Generative AI-infused apps: what's possible and how to startBuilding Generative AI-infused apps: what's possible and how to start
Building Generative AI-infused apps: what's possible and how to startMaxim Salnikov
 
Boost Efficiency: Sabre API Integration Made Easy
Boost Efficiency: Sabre API Integration Made EasyBoost Efficiency: Sabre API Integration Made Easy
Boost Efficiency: Sabre API Integration Made Easymichealwillson701
 
Technical improvements. Reasons. Methods. Estimations. CJ
Technical improvements.  Reasons. Methods. Estimations. CJTechnical improvements.  Reasons. Methods. Estimations. CJ
Technical improvements. Reasons. Methods. Estimations. CJpolinaucc
 
openEuler Community Overview - a presentation showing the current scale
openEuler Community Overview - a presentation showing the current scaleopenEuler Community Overview - a presentation showing the current scale
openEuler Community Overview - a presentation showing the current scaleShane Coughlan
 
BATbern52 Swisscom's Journey into Data Mesh
BATbern52 Swisscom's Journey into Data MeshBATbern52 Swisscom's Journey into Data Mesh
BATbern52 Swisscom's Journey into Data MeshBATbern
 
Leveling Up your Branding and Mastering MERN: Fullstack WebDev
Leveling Up your Branding and Mastering MERN: Fullstack WebDevLeveling Up your Branding and Mastering MERN: Fullstack WebDev
Leveling Up your Branding and Mastering MERN: Fullstack WebDevpmgdscunsri
 
Mobile App Development process | Expert Tips
Mobile App Development process | Expert TipsMobile App Development process | Expert Tips
Mobile App Development process | Expert Tipsmichealwillson701
 
8 key point on optimizing web hosting services in your business.pdf
8 key point on optimizing web hosting services in your business.pdf8 key point on optimizing web hosting services in your business.pdf
8 key point on optimizing web hosting services in your business.pdfOffsiteNOC
 
Practical Advice for FDA’s 510(k) Requirements.pdf
Practical Advice for FDA’s 510(k) Requirements.pdfPractical Advice for FDA’s 510(k) Requirements.pdf
Practical Advice for FDA’s 510(k) Requirements.pdfICS
 
Large Scale Architecture -- The Unreasonable Effectiveness of Simplicity
Large Scale Architecture -- The Unreasonable Effectiveness of SimplicityLarge Scale Architecture -- The Unreasonable Effectiveness of Simplicity
Large Scale Architecture -- The Unreasonable Effectiveness of SimplicityRandy Shoup
 
Enterprise Content Managements Solutions
Enterprise Content Managements SolutionsEnterprise Content Managements Solutions
Enterprise Content Managements SolutionsIQBG inc
 
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...telebusocialmarketin
 
VuNet software organisation powerpoint deck
VuNet software organisation powerpoint deckVuNet software organisation powerpoint deck
VuNet software organisation powerpoint deckNaval Singh
 
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...Splashtop Inc
 
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...jackiepotts6
 
Unlocking the Power of IoT: A comprehensive approach to real-time insights
Unlocking the Power of IoT: A comprehensive approach to real-time insightsUnlocking the Power of IoT: A comprehensive approach to real-time insights
Unlocking the Power of IoT: A comprehensive approach to real-time insightsconfluent
 
Mobile App Development company Houston
Mobile  App  Development  company HoustonMobile  App  Development  company Houston
Mobile App Development company Houstonjennysmithusa549
 

Recently uploaded (20)

Einstein Copilot Conversational AI for your CRM.pdf
Einstein Copilot Conversational AI for your CRM.pdfEinstein Copilot Conversational AI for your CRM.pdf
Einstein Copilot Conversational AI for your CRM.pdf
 
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...
Take Advantage of Mx Tracking Flight Scheduling Solutions to Streamline Your ...
 
Building Generative AI-infused apps: what's possible and how to start
Building Generative AI-infused apps: what's possible and how to startBuilding Generative AI-infused apps: what's possible and how to start
Building Generative AI-infused apps: what's possible and how to start
 
Boost Efficiency: Sabre API Integration Made Easy
Boost Efficiency: Sabre API Integration Made EasyBoost Efficiency: Sabre API Integration Made Easy
Boost Efficiency: Sabre API Integration Made Easy
 
Technical improvements. Reasons. Methods. Estimations. CJ
Technical improvements.  Reasons. Methods. Estimations. CJTechnical improvements.  Reasons. Methods. Estimations. CJ
Technical improvements. Reasons. Methods. Estimations. CJ
 
openEuler Community Overview - a presentation showing the current scale
openEuler Community Overview - a presentation showing the current scaleopenEuler Community Overview - a presentation showing the current scale
openEuler Community Overview - a presentation showing the current scale
 
BATbern52 Swisscom's Journey into Data Mesh
BATbern52 Swisscom's Journey into Data MeshBATbern52 Swisscom's Journey into Data Mesh
BATbern52 Swisscom's Journey into Data Mesh
 
Leveling Up your Branding and Mastering MERN: Fullstack WebDev
Leveling Up your Branding and Mastering MERN: Fullstack WebDevLeveling Up your Branding and Mastering MERN: Fullstack WebDev
Leveling Up your Branding and Mastering MERN: Fullstack WebDev
 
Mobile App Development process | Expert Tips
Mobile App Development process | Expert TipsMobile App Development process | Expert Tips
Mobile App Development process | Expert Tips
 
8 key point on optimizing web hosting services in your business.pdf
8 key point on optimizing web hosting services in your business.pdf8 key point on optimizing web hosting services in your business.pdf
8 key point on optimizing web hosting services in your business.pdf
 
Practical Advice for FDA’s 510(k) Requirements.pdf
Practical Advice for FDA’s 510(k) Requirements.pdfPractical Advice for FDA’s 510(k) Requirements.pdf
Practical Advice for FDA’s 510(k) Requirements.pdf
 
Large Scale Architecture -- The Unreasonable Effectiveness of Simplicity
Large Scale Architecture -- The Unreasonable Effectiveness of SimplicityLarge Scale Architecture -- The Unreasonable Effectiveness of Simplicity
Large Scale Architecture -- The Unreasonable Effectiveness of Simplicity
 
Enterprise Content Managements Solutions
Enterprise Content Managements SolutionsEnterprise Content Managements Solutions
Enterprise Content Managements Solutions
 
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...
Telebu Social -Whatsapp Business API : Mastering Omnichannel Business Communi...
 
VuNet software organisation powerpoint deck
VuNet software organisation powerpoint deckVuNet software organisation powerpoint deck
VuNet software organisation powerpoint deck
 
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...
Splashtop Enterprise Brochure - Remote Computer Access and Remote Support Sof...
 
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...
03.2024_North America VMUG Optimizing RevOps using the power of ChatGPT in Ma...
 
Unlocking the Power of IoT: A comprehensive approach to real-time insights
Unlocking the Power of IoT: A comprehensive approach to real-time insightsUnlocking the Power of IoT: A comprehensive approach to real-time insights
Unlocking the Power of IoT: A comprehensive approach to real-time insights
 
Mobile App Development company Houston
Mobile  App  Development  company HoustonMobile  App  Development  company Houston
Mobile App Development company Houston
 
20140812 - OBD2 Solution
20140812 - OBD2 Solution20140812 - OBD2 Solution
20140812 - OBD2 Solution
 

The Advantages of Open CTI with Salesforce

  • 1. THE ADVANTAGES OF OPEN CTI WITH Salesforce
  • 2.  CTI or Computer Telephony Integration makes it possible to sync the mobile device with the computer.  Using CTI adapters, users may control the mobile device with their computer, or vice versa. How does CTI help?
  • 3. Traditional CTI Adapters’ Drawbacks Mostly lack cloud architecture Additional CTI program installation is required Continuous monitoring is required Separate versions for separate browsers Support and roll back is time consuming
  • 4. The Benefits of Open CTI CTI adaptor program not required It is cloud based Browser and platform agnostic Single code base to save man hours Single installation for the whole organisation
  • 5. Other Benefits of Open CTI  Developers can create customizable softphones  Third party softphones can be embedded  Connect using bluetooth headset or USB  Physical phone or PBX Box not mandatory
  • 6. Other facilities Open CTI enabled telephony systems offer a host of productivity enhancements as well, including facilities such as auto-dialing, auto- logging of call activity, centralized call reporting, interactive lookup
  • 7.  The easiest way to make the transition is to opt for a Salesforce compatible Open CTI solution  Large call centers could opt to develop Open CTI using the services of such third party vendors  There is also the option of trashing the existing system, and building a new cloud based phone system on top of an open CTI. How to make the shift?
  • 8.  The most viable option is to build Open CTI for Salesforce on top of the existing telephone system.  There are many third party vendors doing this task, but make sure that the selected vendor uses Open CTI and not the traditional CTI toolkit. The Best Option
  • 10. Other Slideshares You Might Like
  • 11. For any queries on CRM
  • 12. That’s not all, feel free to share this information
  • 13. Suyati provides marketing technology and integration services for companies that wish to combine the best of breed solutions and create a unified approach to customer acquisition. This unified digital marketing approach requires system integration between various CMS and CRM platforms, and a slew of eCommerce, Marketing Automation, Social Media Listening, email and social marketing, and customer service systems. Our specialized knowledge in Salesforce, open source and .Net based systems enables us to build effective custom integrated solutions for our clients.