CTI or Computer Telephony Integration makes it possible to sync the mobile device with the computer. Using CTI adapters, users may control the mobile device with their computer, or vice versa. Needless to say, the spread of mobile computing has resulted in a proliferation of various CTI adapters. But with traditional CTI, oraganizations face a series of limitations and productivity blocks. Here's a slide deck which explains how Open CTI from Salesforce helps us to overcome the limitations of a traditional CTI and improves the productivity and performance of an organization. Read the full blog here: http://suyati.com/how-open-cti-makes-life-easier-for-salesforce-users/ To get in touch, write to us at: jghosh@suyati.com