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Live Chat: 5 key reasons to implement it on your e commerce site

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Today’s customers are used to the speed of accessing information in the digital world, and want answers to their queries at the same pace as well. You need a method that is intuitive to use, and that connects your customers to the answers they need in the shortest possible time. We are referring to the Live Chat function that could make a big difference to your business.

Here are 5 reasons why you should implement Live Chat on your eCommerce website:

http://suyati.com/5-reasons-to-implement-livechat-on-ecommerce-website/

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Live Chat: 5 key reasons to implement it on your e commerce site

  1. 1. Live Chat: 5 Key Reasons to Implement it on your e-Commerce Site
  2. 2. o Today’s customers are used to the speed of accessing information in the digital world, and want answers to their queries at the same pace as well. o You need a method that is intuitive to use, and that connects your customers to the answers they need in the shortest possible time. Why Live Chat?
  3. 3. Reasons to implement Live Chat on eCommerce site Preferred medium of online customer Higher satisfaction rates Improves business results Emerging value addition Cost efficiency
  4. 4. Preferred medium of online customer 56% of the age group 18-34 yrs prefer live chat Easy to use Convenient to use High speed
  5. 5. Higher satisfaction rates Most satisfactory channel Immediate responses received Easier to keep track of conversation flow
  6. 6. Improves business results Creates a better first impression Enables instant buying Improves customer retention
  7. 7. Emerging value addition Not adopted by many vendors Tremendous scope for value addition Early adopters will benefit more
  8. 8. Cost Efficiency Engage multiple customers using single agent Prevent waiting time of customers Cheaper than phone calls
  9. 9. That’s not all, feel free to share this information For any queries on CMS
  10. 10. Suyati provides marketing technology and integration services for companies that wish to combine the best of breed solutions and create a unified approach to customer acquisition. This unified digital marketing approach requires system integration between various CMS and CRM platforms, and a slew of eCommerce, Marketing Automation, Social Media Listening, email and social marketing, and customer service systems. Our specialized knowledge in Salesforce, open source and .Net based systems enables us to build effective custom integrated solutions for our clients.

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