Healthcare industry is one of the key industries and is growing at a rapid pace. Being customer-centric, this industry needs to deliver high quality customer support service. It involves many processes related to health insurance, patients' records, administrative tasks, claims processing and others that need to be managed diligently.
Sutherland Global Services offers high-end solutions to this industry and help in cost reduction to a great extent. Sutherland helps the healthcare industry to increase its profit margins by offering efficient solutions through its highly skilled professionals, advanced technology and proven management methodologies at low rates.
Our services increase accuracy in the rate of bill processing and claims processing. It also reduces turn-around-time of reporting and thereby increasing the productivity and profitability. It follows flexible management methodologies that can be tailored according to the needs and requirements of the client.
Its customized Six Sigma processes and strategies leverage to the business operations of health care industries. We carry out the below listed BPO services in the field of healthcare:
Member Acquisition Sales and marketing such as inbound telemarketing, outbound telemarketing, online sales assistance, quoting, lead generation, direct response programs and enrollment inquiries.
Member Care Member inquiries related to coverage, claims, coordination of benefits, PCP, emergency or urgent care, referrals, ID cards and prescriptions.
Provider Care Provider inquiries related to eligibility, copays/limits/deductibles, patient information, coverage, referral requests, policies/procedures, plans and products, health and wellness.
Back-Office Non-voice processing such as claims data entry, edits/exception corrections, enrollment processing, account payable, accounts receivables.
Sutherland Global Services is a leading name when it comes to handling sales, customer service, claims management, and back-office processing operations. Living up to the company's global stature, we have state-of-the-art facilities at United States, United Kingdom, Mexico, Philippines, and India.
We cater to Fortune 1000 clients and have more than 40 clients that fall in the Fortune 500 category. We help our clients to explore new prospects and generate more business while retaining the old ones. Sutherland Global Services see right from the conversion of marketing inquiries to closed sales, reduction of administrative costs for manual, paper-intensive processes to customer satisfaction. For more information on Sutherland Global Services, please browse through http://www.suth.com