Presented by:
Presenting your speaker          Susie West       Founder and CEO    sharedserviceslink.com
Questions• Send me your question early• Use this opportunity to get the answers/info you seek• The sooner you send me the ...
Intention of session• What questions do you ask to tell the difference?• What do you do with the information you get back?...
When is the right time for e-invoicing?•    How many invoices do you process?•    What is your first time match rate?•    ...
Understanding your requirements•   As is process mapping will determine where your shortfalls    are•   Functional require...
Understanding your requirements•   Functional requirements:    •    End to end or single step?    •    What solutions are ...
Understanding your requirements•   Country requirements:    •    VAT requirements    •    Language requirements
Understanding your requirements•   Business requirements:    • Business case    • Up front commitment    • ROI    • Guaran...
Reviewing the market•   There are over 400 vendors saying they do e-invoicing•   What are the questions you ask to tell th...
Introduced by:
How to tell the difference between           service providers1. Supplier onboarding2. VAT status3. Open vs closed4. Techn...
How to tell the difference between                  providersSupplier onboardingHow do you enrol suppliers?               ...
How to tell the difference between                  providersVAT statusWhich countries are you legallytransacting e-invoic...
How to tell the difference between                  providersOpen vs closedDo you proactively go out and seek inter-operab...
How to tell the difference between                  providersTechnologyDo you take any file format or many file   1. How m...
How to tell the difference between                  providersFinancialsHow financially stable are you?           Money in ...
How to tell the difference between                  providersCommercialsHow will you charge the buyer?           Term of c...
How to tell the difference between                  providersProject managementHow will this project be managed?Can I meet...
How to tell the difference between                  providersResource planningHow many accounts do you win eachmonth?How a...
How to tell the difference between                  providersAlready connectedHow many of our suppliers are alreadyconnect...
How to tell the difference between                  providersReferencibilityHow many clients do you have in ourindustry?Ho...
How to weight reponsesCommercialsSupplier onboarding          15%VAT Status                   15%Technology               ...
The 7 truths1. Don’t work on this alone – importance of procurement2. Build a business case with head count savings and DD...
And if you don’t?The 7 truths                                         And if you don’t follow the truths…Don’t work on thi...
Find out more at…
Introduced by:
Next on sharedserviceslink.comWebinar programme
Next on sharedserviceslink.comConference series
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked
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What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked

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Whenever we venture into doing something new, we often don’t know what questions to ask to find out more about it. And when we’ve got around to asking the questions, we’re often unsure if the responses we get back are ‘good’ or ‘bad’.

This lack of ‘knowing’ can lead to indecision and great uncertainty. How do we know if we’ve made the right decisions? How can we convey confidence to others if we’re not confident in ourselves?

e-Invoicing is a topic which engenders huge uncertainty. Questions like “Which questions should I ask to tell one provider from the other?” and “How would their solution impact my business case?” come up constantly.

In this insightful presentation you will be shown 7 areas of e-invoicing to get familiar with.

You will be shown:

• Why they are important
• The impact on your business
• How to build them into your search plan for a partner
• What to do with the responses to your questions

Published in: Education, Technology, Business
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What to ask when buying e-invoicing – the 7 truths to getting it right and what happens if they’re overlooked

  1. 1. Presented by:
  2. 2. Presenting your speaker Susie West Founder and CEO sharedserviceslink.com
  3. 3. Questions• Send me your question early• Use this opportunity to get the answers/info you seek• The sooner you send me the question, the more likely it willbe asked• Remember to stay on for Q&A in the last 10 minutes of theshow
  4. 4. Intention of session• What questions do you ask to tell the difference?• What do you do with the information you get back?• What are the 7 truths to getting this bit of the processright?
  5. 5. When is the right time for e-invoicing?• How many invoices do you process?• What is your first time match rate?• What percentage of your invoices are centralised?• What would you do with the e-invoice on receipt?
  6. 6. Understanding your requirements• As is process mapping will determine where your shortfalls are• Functional requirements• Country requirements• Business requirements
  7. 7. Understanding your requirements• Functional requirements: • End to end or single step? • What solutions are already in place? • What ERP do you use? • What do you want your e-invoicing solution to do? • Supplier portal functionality • DD/SCF? • Other TXNs?
  8. 8. Understanding your requirements• Country requirements: • VAT requirements • Language requirements
  9. 9. Understanding your requirements• Business requirements: • Business case • Up front commitment • ROI • Guarantee • Resource requirements • Relationship with your suppliers and supplier landscape
  10. 10. Reviewing the market• There are over 400 vendors saying they do e-invoicing• What are the questions you ask to tell them apart?• Why does this matter?• Vital to have done the work talked about till now before you start reviewing the market
  11. 11. Introduced by:
  12. 12. How to tell the difference between service providers1. Supplier onboarding2. VAT status3. Open vs closed4. Technology5. Financials6. Commercials7. Project management8. Resource planning9. Already connected?10. Referencibility
  13. 13. How to tell the difference between providersSupplier onboardingHow do you enrol suppliers? 1. Clean database 2. Write letter 3. Chase letter 4. Sign them up 5. Technically set them up 6. Work with Procurement to deal with the non-compliantHow many FTEs in your organisation are Highinvolved in supplier onboarding?Can we come and see them? Sure – come and spend an afternoon with themHow many of my suppliers do you alreadyhave connected?Can we meet our programme manager?
  14. 14. How to tell the difference between providersVAT statusWhich countries are you legallytransacting e-invoices without the needfor a paper back up?How are you complying with local law interms of archiving?Who do you work with to securecompliance?Which client has the same footprint as usand that we can speak to?
  15. 15. How to tell the difference between providersOpen vs closedDo you proactively go out and seek inter-operability with other SPs?If an SP approaches you to interconnect,what is your stance?How much of your invoice volume comesfrom other SPs?
  16. 16. How to tell the difference between providersTechnologyDo you take any file format or many file 1. How many formats do you have onformats? the system? 2. Do you have a mapping engineIs there software involved?What is the solution for large and smallsuppliers?What further technology functionality doyou have?How do you integrate with your ERP?
  17. 17. How to tell the difference between providersFinancialsHow financially stable are you? Money in the bank Investors ForecastIf you stopped doing business now howlong could you last with your cashreserves?What are your future plans? You will be locked inWho are your key investors?What $ comes just from your e-invoicingbusiness?
  18. 18. How to tell the difference between providersCommercialsHow will you charge the buyer? Term of contract Transaction/set up? Extras?How will you charge the supplier? Term of contract Transaction/set up? Extras?What other costs are there hidden anddeclared?To set up a supplier, and it’s many to Importantmany, what fees will a supplier becharged?
  19. 19. How to tell the difference between providersProject managementHow will this project be managed?Can I meet my Project Manager? Do you connect with them? What kind of a person are they? Can you lock them into the contract?What does support look like when you are How important will you be once your largeoperational? suppliers are live?
  20. 20. How to tell the difference between providersResource planningHow many accounts do you win eachmonth?How are these resource planned for?How many people will be working on ouraccount?What will happen in 3 months when moreaccounts have been closed?
  21. 21. How to tell the difference between providersAlready connectedHow many of our suppliers are alreadyconnected?What does ‘connected’ mean?How does this translate into invoicevolume?What does implementation look like forthese connected suppliers?What does this connected volume meanto our business case and commercials?
  22. 22. How to tell the difference between providersReferencibilityHow many clients do you have in ourindustry?How many SAP/Oracle clients do youhave?Which clients have rolled out in ourcountries?How many clients are fully deployed?
  23. 23. How to weight reponsesCommercialsSupplier onboarding 15%VAT Status 15%Technology 10%Commercials 10%Open vs closed 5%Financials 10%Referencibility 10%Project management 5%Resource planning 10%Already connected? 10%
  24. 24. The 7 truths1. Don’t work on this alone – importance of procurement2. Build a business case with head count savings and DD3. Expect to pay for the service4. Remember SPs have sales targets and quarters, so use the ‘end of the quarter’ to get a preferable deal5. Lock in the programme manager if you like them – they are key and know that your competing against other signed clients6. Plan the implementation resource and schedule a kick off early7. Use your SP’s contract
  25. 25. And if you don’t?The 7 truths And if you don’t follow the truths…Don’t work on this alone – importance of Conversion rates will be lowprocurementBuild a business case with head count savings The business case will look a lot less excitingand DD and you will be missing a huge opportunityExpect to pay for the service ‘Free’ does not necessarily = ‘high value’ on the Buyer side. If it’s free are you really taking this seriously? Will it be more successful if it’s free?Remember SPs have sales targets and You’ll weaken your negotiation positionquarters, so use the ‘end of the quarter’ to get apreferable dealLock in the programme manager if you like You may get down-graded and yourthem – they are key and know that your programme may lose momentumcompeting against other signed clientsPlan the implementation resource and schedule Not taking this programme seriously will lead toa kick off early – you will need a lot of poor conversionprocurement thereUse your SP’s contract Your procurement and legal teams will spend money on drafting something that already exists and delay your kick off date
  26. 26. Find out more at…
  27. 27. Introduced by:
  28. 28. Next on sharedserviceslink.comWebinar programme
  29. 29. Next on sharedserviceslink.comConference series

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