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Communication in the Workplace

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This presentation was prepared for a Government class at the College of William & Mary (September 2012)

Published in: Career
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Communication in the Workplace

  1. 1. Communication in the Workplace Susan T. Evans susantevans@gmail.com
  2. 2. SeniorStrategist susantevans.com
  3. 3. AgendaDay to day communicationWritingPresentationsBonus tips for new employees
  4. 4. Day to Day
  5. 5. EmailExchanging information and updatesDecisions are complicatedUntil you’re in charge, carefullycraftedMake your subject lines countForwarding: accidentally and by othersSave it
  6. 6. Phones?Mostly voicemail ... tag, you’re itMore efficient than email
  7. 7. MeetingsFor making decisions!!Leading (most people don’t do it right)Attending (etiquette)
  8. 8. Face to FacePowerful of personal communicationBody language...60% - 90%Relationships at work are criticalKnowing when to use it
  9. 9. Questions about email,phones, meetings, or in person communication?
  10. 10. Writing
  11. 11. Be succinct.This:We recommend a review of the options andpropose a deadline of December 15 for thedecision.Not this:After much thought and consideration, werecommend a thorough and careful reviewof the various options. If the advisorycommittee is in agreement, we proposethat we target December 15 as areasonable timetable for a final decisionto move forward.
  12. 12. No passive voice. It was determined by the committee that the report was inconclusive.✓ The committee determined that the report was inconclusive. We were invited by our neighbors to attend their party.✓ Our neighbors invited us to their party.
  13. 13. Bulleted lists prevail. The benefits of this approach are: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut consectetur erat nec dui fringilla condimentum. Cras accumsan tellus sed nisl pulvinar sodales.
  14. 14. They’re called ExecutiveSummaries for a reason.
  15. 15. Make sure the documentcan stand on its own.
  16. 16. Questions about writing?
  17. 17. Presentations
  18. 18. Be prepared.
  19. 19. The slide deck....
  20. 20. Really?So many fonts and colors. Too bad you can’t read this.
  21. 21. Really? So many fonts and colors.C a n you te ll I lo ve fo rm att ing? Too bad you can’t read this.
  22. 22. Really? So many fonts and colors.C a n you te ll I lo ve fo rm att ing?I’m a Po wer p oi n t New bie. Too bad you can’t read this.
  23. 23. Rehearse.
  24. 24. Day of...
  25. 25. As you start...
  26. 26. Questions aboutpresentations?
  27. 27. Bonus Tips: New Employees
  28. 28. Mistakes new collegegrads make on the job: Texting or using phones/laptops during meetings Not replying to emails Expecting to always get full credit for the work you do
  29. 29. Getting started. Background reading Organize yourself Listen and observe Details about assignments Establish credibility
  30. 30. Best piece of career advice I ever got?
  31. 31. No one cares about yourcareer more than you do.Best piece of career advice I ever got?
  32. 32. Thanks! Susan T. Evanssusantevans@gmail.com | susantevans.com

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