Advocacy on the inside: demonstrating the value of your service ARA ICA Sep 2011.ppt

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A presentation offering a toolkit of resources and techniques to help you advocate for your service and demonstrate its value given to the ARA/ICA Conference in Edinburgh in September 2011

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Advocacy on the inside: demonstrating the value of your service ARA ICA Sep 2011.ppt

  1. 1. Advocacy on the Inside Demonstrating the Value of Your Service ARA and ICA Conference, Edinburgh 2011
  2. 2. Barriers
  3. 3. Communicate
  4. 4. Stakeholder Management I A B C D E F HG Identify stakeholders Develop the detailPlot stakeholders Plan communications Build key messages Plan stakeholder interaction
  5. 5. Performance Measures
  6. 6. Balanced Scorecard
  7. 7. Baselines
  8. 8. Surveys and Usage Trends
  9. 9. The Lifeblood of the Organisation

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