Directional analysis

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Directional analysis

  1. 1. Informa(on
desk
direc(onal
ques(ons
 Fall
2009
‐
Spring
2010
 Word
concordance
data
set
 27%
 25%
 25%
 6%
 5%
 4%
 4%
 2%
 2%
 Technology
‐
1278
 Library
materials
‐
 Library
building
‐
 Service
points
‐
266
 Library
hours
‐
237
 CirculaDon
services
 Campus
‐
187
 Reference
‐
102
 Website
‐
70
 1170
 1140
 ‐
200

  2. 2. Technology
 copy(ier,s)
‐
426
 33%
 print(er,s,ing)
416
 32%
 computer(s)
‐
198
 15%
 color
‐
45
 4%
 scanner
‐
39
 3%
 fax
‐
37
 3%
 password
‐
26
 2%
 wireless
‐
18
 1%
 laptop
‐
14
 1%
 document
‐
12
 1%
 soHware
‐
11
 1%
 mac
‐
10
 1%
 log
‐
8
 1%
 adapter
‐
7
 1%
 microsoH
‐
7
 1%
 email
‐
7
 1%

  3. 3. Service
points
 media
&
reserves
‐
215
 81%
 informaDon
commons
‐
31
 12%
 special
(collecDons)
‐
11
 4%
 circulaDon
‐
9
 3%

  4. 4. Circula(on
services
 check
out
‐
132
 66%
 return
‐
25
 13%
 borrow
‐
18
 9%
 renew
‐
13
 7%
 hold
‐
12
 6%

  5. 5. Reference
 arDcle(s)
‐
32
 31%
 reference,
ref
‐
23
 23%
 research
‐
20
 20%
 librarian
‐
8
 8%
 quesDons
‐
7
 7%
 search
‐
6
 6%
 databases
‐
6
 6%

  6. 6. Library
hours
 open
‐
86
 36%
 hours
‐
60
 25%
 Dme
‐
47
 20%
 online
‐
15
 6%
 closed
‐
9
 4%
 weekend
‐
8
 3%
 week
‐
6
 3%
 night
‐
6
 3%

  7. 7. Campus
 faculty
‐23
 12%
 campus
‐
23
 12%
 lmu
‐
21
 11%
 drive
‐
18
 10%
 school
‐
14
 7%
 law
‐
13
 7%
 cafe
‐
12
 6%
 professor
‐
12
 6%
 direcDons
‐
10
 5%
 map
‐
9
 5%
 coffee
‐
8
 4%
 conference
‐
7
 4%
 bookstore
‐
7
 4%
 vending
(machine)
‐
5
 3%
 hall
‐
5
 3%

  8. 8. Website
 reservaDon,
reserved
‐
22
 31%
 request(ed)
‐
21
 30%
 catalog
‐
20
 29%
 form
‐
7
 10%


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