Integrated Unified Communications for the Hybrid Enterprise


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Esnatech's Office Linx integrates any PBX and business application to Google Apps and the cloud.

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  • Hello everyone and thank you for joining me today. I’d like to welcome all of you to our webcast, Communication and Collaboration in today’s hybrid enterprise.My name is ___________________ and I am a ___________________ with Esnatech.Just a couple of housekeeping items:Everyone is in listen only mode, if you have any questions, please submit them using the Q&A box just to the right of your screen. We’ll try and answer as many of your questions at the end of today’s short webcastThis presentation will be recorded and a link to the recording will be made available to everyone .
  • This is what’s top of mind and technology that does not address this or talk to this will not be given the time of day in terms of priority to corporate initiatives
  • It’s these changes and trends that are helping to shape the hybrid enterprise.What we’re seeing and what our customers are shifts in their IT and communication infrastructure.The first shift is moving traditional on-prem productivity, communication and other business critical applications to public and private cloud environments. More and more companies are moving to cloud-based email systems. In fact it’s estimated that 10% of all email users will be cloud-based by 2014.Another shift is the growing number of remote and mobile workers and their need to have the same communication tools as their peers that work in the office. These capabilities include having one phone # or extension that finds and follows them and call controls from their smartphone or tablet device.But the hybrid enterprise isn’t just about moving everything to the cloud or next generation technology. Many companies still use and will continue to leverage their legacy systems, this is especially true with communication infrastructure and phone systems. In fact 95% of enterprises today still use their on premise phone systems and only 40% have deployed voice over IP. The key to managing all of these moving parts is to use solutions that are interoperable, easy to integrate and cloud-enabled.
  • So what does this all mean? And what’s the best strategy for choosing communication and collaboration solutions in the hybrid enterprise?First and foremost – start with the needs of your end user. One size does not fit all. Analysts like Gartner and Aberdeen recommend a best of breed and combine approach over an all-in-one when evaluating technology and solutions. Second find ways to leverage your existing communication and IT investments. Implementing communication and collaboration solutions does not have to an all or nothing endeavor. Legacy systems can integrate with new applications with the right technology that can act as a glue and provide interoperability.Third find solutions that are able to adapt to the inevitable communication system changes that your organization is bound to go through. For example, and this goes back to our first point, if your users today have unified communication or messaging capabilities the last thing you want is to disrupt or remove this capabilities.
  • To summarize – here are a few key take aways when it comes to communication and collaboration in the hybrid enterprise.
  • I like to thank you for sharing a few minutes of your day with us. For more information about Esnatech and our communication and collaboration solutions please visit or connect with us on any one of these channels.
  • Integrated Unified Communications for the Hybrid Enterprise

    1. 1. Integrated Unified CommunicationsIntroduction to Esnatech Office-LinX
    2. 2. Agenda What’s Happening Around Us Why is Integrated Unified Communications (UC) Important Integrated UC in the Hybrid Enterprise Esnatech Office-LinX
    3. 3. What’s Happening Around Us CONSUMERIZATION CLOUD ENABLED OF IT UNIFIED COMMUNICATIONS 95% 69% of information workers EMAIL TO THE evaluating, deploying or use self-purchased have fully deployed UC CLOUD technology for work 75% using a cloud model of enterprise IT managers say it is a high or medium priority to MILLENNIAL do by the end of 2012 MOBILE AND WORKERS REMOTE 40million WORKERS 84% millennials in today’s workforce of organizations have a remote workforce
    4. 4. Market Driver - CIO Imperatives • Must implement cloud, mobile, social, and analytics technologies now • Must do more faster and at lower cost • Must be able to make the systemic cultural and organizational changes necessary for new tools to make a measurable difference
    5. 5. Business Imperatives for IntegratedUnified Communications Need to improve enterprise collaboration 46% Need for more ubiquitous and available 33% communications Aligning communications platforms to 33% current IT strategies Improved real-time decision making 32% 0% 10% 20% 30% 40% 50%Aberdeen Group, November 2011
    6. 6. Integrated Unified Communicationsin the Hybrid Enterprise On-Premise
    7. 7. Esnatech Integrates and UnifiesCommunications & Collaboration Cloud Voice Cloud Applications Business PBXs Applications Mobile OS
    8. 8. Esnatech Offers a ComprehensiveSuite of Applications for Google Gmail Unified Messaging UC Web Services Integrates with any phone system to deliver Both desktop and web gadgets enable full voice and fax access from Gmail and Email dialing, presence and corporate phone search access over the phone. functionality from any OS or browser Google Talk Rich Phone Presence Google Fax Services Integrated phone presence with Google Talk Google apps integrated fax services for fax to see who is on or off the phone and initiate messaging with Gmail and outbound faxing click to dial from your phone ext. from Google docs and Gmail Calendar Integrated Mobility Google Android PBX Integration Personal, shared, and public calendars Integrated Android OS devices with existing integrated with your phone voice mail phone system and PBX for station to station greetings, and mobility settings for find me dialing and inbound and outbound calling of follow me functionality enterprise PBX Knowledge Screen Pops Speech Access To Apps Desktop look up using Google search based Navigate Google Contacts, Calendar, and Gmail on incoming caller ID and name to provide over the phone leveraging DTMF and speech ad-hoc call center functionality commands for offline hands-free access to your Google apps account
    9. 9. Integrated Unified Communications inthe WorkplaceRich Presence Unified numberbrings remote workers into a means having to managecoherent team and the ability only one phone number forto see everyone’s availability every deviceClick-to-Dial accelerates Mobility allows remotecall processing and outbound workers to communicatecalling as if they are in the officeFind me/Follow me Screen pops reducemeans never missing an call times for inboundimportant call customer calls
    10. 10. Results Achieved with Integrated UC Activity Without With Integrated UC Integrated UC Time it takes to 188 minutes 32 minutes connect with a new (5.9x faster) customer or prospect Time is takes to 30 minutes 5 minutes directly contact an (6x faster) employee Time it takes to 11 hours 4 hours resolve a role or (2.7x faster) departmental conflictAberdeen Group, November 2011
    11. 11. Key Take Aways 1. Organizations are actively looking for solutions to improve collaboration and productivity 2. Communications start and happen from anywhere and on any device 3. Every employee can benefit from Integrated Unified Communications 4. Interoperability, cloud and mobility are a must 5. Leverage existing IT/communication investments
    12. 12. For More Information and to Connectwith Esnatech /posts?hl=en