Knowledge Management Overview

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Overview of Knowledge Management

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Knowledge Management Overview

  1. 1. Knowledge Management: Overview By M. SURULINATHI Assistant Librarian [email_address]
  2. 2. What is Knowledge Management? <ul><li>Knowledge Management is planning, designing, building, operating and maintaining the knowledge Management System. </li></ul><ul><li>Knowledge Management is managing knowledge of </li></ul><ul><ul><li>·  Information in Document </li></ul></ul><ul><ul><ul><ul><li>(Sounds, Images and Text) </li></ul></ul></ul></ul>
  3. 3. <ul><li>Knowledge in People Heads </li></ul><ul><li>-Collaboration </li></ul><ul><li>-Storytelling </li></ul><ul><li>-Mind mapping </li></ul><ul><li>Organizational Memory </li></ul><ul><li>-Knowledge Re-use </li></ul><ul><li>-Community of Practice </li></ul><ul><li>-Lesson Learning </li></ul>
  4. 4. <ul><li>Conversion of Information to Knowledge </li></ul><ul><li>-Logical intelligence </li></ul><ul><li>-Collaborative Intelligence </li></ul><ul><li>-Sensory Experience </li></ul><ul><li>-Intuition and Technology Experience </li></ul><ul><li>Learning Methods </li></ul><ul><li>-Discovery Learning </li></ul><ul><li>-Constructivist Learning </li></ul><ul><li>-Task-based Learning </li></ul><ul><li>-Goal-based Learning </li></ul>
  5. 5. Definition of Knowledge Management <ul><li>According to Ouitas et al. (1997) </li></ul><ul><li>Knowledge Management is to discover, develop, utilize, deliver and absorb knowledge inside and outside the organization through an appropriate management process to meet current and future needs </li></ul>
  6. 6. Types of Knowledge <ul><li>Explicit Knowledge </li></ul><ul><li>Tacit Knowledge </li></ul>
  7. 7. Explicit knowledge: <ul><li>Codified </li></ul><ul><li>Transmittable through formal, systematic language </li></ul><ul><li>Theoretical </li></ul><ul><li>Context-free (to some extent) </li></ul><ul><li>“ Knowledge of mind” </li></ul><ul><li>Easily transmitted and stored: </li></ul><ul><li>Documents </li></ul><ul><li>Databases etc. </li></ul><ul><li>Approximately 5% of all knowledge </li></ul>
  8. 8. Tacit knowledge <ul><li>Personal </li></ul><ul><li>Experience </li></ul><ul><li>“ Knowledge of body” </li></ul><ul><li>Mental models (beliefs, perspectives, paradigms etc.) </li></ul><ul><li>Difficult to share and transmit </li></ul><ul><li>Estimate: 95% of all knowledge </li></ul>
  9. 9. Dimensions of Knowledge <ul><li>TACIT KNOWLEDGE EXPLICIT KNOWLEDGE </li></ul><ul><li>Not teachable Teachable </li></ul><ul><li>· Not articulated Articulable </li></ul><ul><li>· Not observable in use Observable in use </li></ul><ul><li>· Complex Simple </li></ul><ul><li>· Undocumented Documented </li></ul>
  10. 10. Stages in Knowledge Management System <ul><li>Identify Knowledge </li></ul><ul><ul><li>Knowledge Gap </li></ul></ul><ul><ul><li>Core Competencies </li></ul></ul><ul><ul><li>Knowledge Domain </li></ul></ul><ul><ul><li>People and skills </li></ul></ul>
  11. 11. Stages in Knowledge Management System <ul><li>Collect Knowledge </li></ul><ul><ul><li>Buying Knowledge – Recruiting </li></ul></ul><ul><ul><li>Merging the Organisations </li></ul></ul><ul><ul><li>Outsourcing </li></ul></ul><ul><ul><li>Rending Knowledge – Consultant </li></ul></ul><ul><ul><li>Data entry </li></ul></ul><ul><ul><li>OCR and scanning </li></ul></ul><ul><ul><li>Searching for information to include </li></ul></ul>
  12. 12. Stages in Knowledge Management System <ul><li>Select Knowledge </li></ul><ul><ul><li>Assess the value of Information </li></ul></ul><ul><ul><li>Find the insight </li></ul></ul><ul><li>Store Knowledge </li></ul><ul><ul><li>Expert System – Storing of expert knowledge </li></ul></ul><ul><ul><li>Repository </li></ul></ul><ul><ul><li>Keep and Index the knowledge dynamically </li></ul></ul>
  13. 13. Stages in Knowledge Management System <ul><li>Share Knowledge </li></ul><ul><li>         Selective Dissemination of Information </li></ul><ul><li>         SECI Model </li></ul><ul><li>  </li></ul><ul><li>Create Knowledge </li></ul><ul><li>         SECI Model </li></ul><ul><li>  </li></ul><ul><li>  Apply Knowledge </li></ul><ul><li>         Perform Support System </li></ul><ul><li>Problem Solving and Task analysis </li></ul>
  14. 14. Knowledge Life Cycle Create Store Find Acquire Use Learn
  15. 15. Knowledge Life cycle Model
  16. 16. Learning styles and Knowledge Management <ul><li>&quot;Learning Styles&quot; are a way to help improve learning performance. </li></ul>
  17. 17. What are learning styles? <ul><li>Learning styles are simply different approaches or ways of learning. </li></ul>
  18. 18. What are the types of learning styles? <ul><li>Visual Learners - Visual Learning </li></ul><ul><li>Auditory Learners - Auditory Learning </li></ul><ul><li>Tactile Learners - Tactile Learning </li></ul>
  19. 19. Visual Learners: learn through seeing <ul><li>These learners need to see the teacher's body language and facial expression to fully understand the content of a lesson. </li></ul><ul><li>They may think in pictures and learn best from visual displays including: diagrams, illustrated text books, overhead transparencies and videos etc…  </li></ul>
  20. 20. Auditory Learners: learn through listening <ul><li>These learners often benefit from reading text aloud and using a tape recorder. </li></ul><ul><li>They learn best through verbal lectures, discussions, talking things through and listening to what others have to say. </li></ul>
  21. 21. Tactile Learners: <ul><li>Learn through, moving, doing and touching. </li></ul><ul><li>Tactile persons learn best through a hands-on approach, actively exploring the physical world around them. </li></ul>
  22. 22. Learning Methods <ul><li>Discovering Learning </li></ul><ul><li>Constructionist Learning </li></ul><ul><li>Task-based Learning </li></ul><ul><li>Goal-based Learning </li></ul>
  23. 23. Learning Management System ( LMS) <ul><li>LMS is a complete, secure, web-based training and e-learning solution that employs a simple user interface. </li></ul>
  24. 24. Free & Open Source Software for LMS <ul><li>Moodle - an open source learning management system - http:// moodle.org / </li></ul><ul><li>Dokeos - Open Source Learning & Knowledge Management - http:// www.dokeos.com / </li></ul><ul><li>Formagri/Ceres - http:// www.formagri.educagri.fr </li></ul><ul><li>RELOAD: Reusable Learning Object Authoring and Delivery - http:// www.reload.ac.uk / </li></ul><ul><li>TinyLMS - http:// www.randelshofer.ch/tinylms/download.html </li></ul><ul><li>Fle3 Learning Environment - http://fle3.uiah.fi </li></ul><ul><li>COL Learning Object Repository - http://www.col.org/lor </li></ul><ul><li>OLAT - Online Learning And Training - http:// www.olat.org </li></ul><ul><li>eXe (e-Learning XHTML Editor) - http:// exelearning.org </li></ul>
  25. 25. Moodle Course Management Software <ul><li>Moodle is designed to help educators create online courses with opportunities for rich interaction. </li></ul><ul><li>It is bringing together users and developers from all over the world into discussions about using and developing as their platform of choice for internet-based learning. </li></ul>
  26. 26. Features <ul><li>Forums </li></ul><ul><li>Content Managing (Resources) </li></ul><ul><li>Quizzes with different kinds of questions. </li></ul><ul><li>Blogs </li></ul><ul><li>Wikis </li></ul><ul><li>Database activities </li></ul><ul><li>Surveys </li></ul><ul><li>Chat </li></ul><ul><li>Glossaries </li></ul><ul><li>Peer assessment </li></ul><ul><li>Multi-language support (over 60 languages) </li></ul>
  27. 27. Mind Mapping
  28. 28. Storytelling <ul><li>Storytelling as a valuable Knowledge Management technique for sharing knowledge </li></ul><ul><li>Benefits of Storytelling </li></ul><ul><ul><ul><li>Communicate quickly </li></ul></ul></ul><ul><ul><ul><li>Communicate naturally </li></ul></ul></ul><ul><ul><ul><li>Communicate clearly </li></ul></ul></ul><ul><ul><ul><li>Communicate truthfully </li></ul></ul></ul><ul><ul><ul><li>Communicate collaboratively </li></ul></ul></ul><ul><ul><ul><li>Communicate accurately </li></ul></ul></ul><ul><ul><ul><li>Communicate entertainingly </li></ul></ul></ul><ul><ul><ul><li>Communicate movingly </li></ul></ul></ul><ul><ul><ul><li>Communicate feelingly </li></ul></ul></ul><ul><ul><ul><li>Communicate intuitively </li></ul></ul></ul>
  29. 29. Community of Practice
  30. 30. KM Software- Microsoft Office SharePoint Server <ul><li>To facilitate collaboration, provide content management features, implement business processes, and supply access to information that is essential to organizational goals and processes. </li></ul>
  31. 31. http://www.microsoft.com/sharepoint/capabilities/portals/demos.mspx
  32. 32. KM at NASA
  33. 33. KM at INFOSYS
  34. 34. KM at CPRI
  35. 35. Knowledge Management in Libraries <ul><li>Libraries should be developed and maintained an integrated online public access catalogue (OPAC) with both internal and external resources as well as printed and other formats of knowledge. </li></ul><ul><li>Useful websites and knowledge sources should be regularly searched and selected from the internet </li></ul>
  36. 36. Knowledge Management in Libraries <ul><li>Going beyond explicit knowledge, libraries should also develop to capture all that tacit knowledge that is of importance to their users, their organizations, and to the internal operations of libraries. </li></ul><ul><li>The website of each library should serve as a “portal” for all sources of relevant knowledge and information whether explicit or tacit, whether on site or remote and in all formats. </li></ul>
  37. 37. Knowledge Management in Libraries Library Website
  38. 38. Knowledge Management in Libraries Create Knowledge Repository
  39. 39. Success Factors of Knowledge Management <ul><li>The success of a KM initiative depends on many factors </li></ul><ul><ul><ul><li>Leadership ( leaders model the behavior = CoP) </li></ul></ul></ul><ul><ul><ul><li>Culture – ( reward systems ) </li></ul></ul></ul><ul><ul><ul><li>Structure, roles and responsibilities –(steering committee, a central KM support group etc) </li></ul></ul></ul><ul><ul><ul><li>Information Technology Infrastructure etc… </li></ul></ul></ul>
  40. 40. Characteristics Of Knowledge Management In Libraries <ul><li>The role of KM in Libraries will become more and more important along with the development of knowledge economy. It is a new management mode. The following superiority and characteristics are incomparable with conventional management. </li></ul><ul><ul><li>Information technology is a tool for KM </li></ul></ul><ul><ul><li>Human resource management in KM </li></ul></ul><ul><ul><li>User Services in KM </li></ul></ul><ul><ul><li>Knowledge Resource Management </li></ul></ul><ul><ul><li>Resource Sharing and Networking </li></ul></ul>
  41. 41. Technologies for the knowledge management. <ul><li>Intranet within an organization </li></ul><ul><li>• Document management systems </li></ul><ul><li>• Information retrieval systems </li></ul><ul><li>• Relational and object databases </li></ul><ul><li>• Electronic publishing </li></ul><ul><li>• Groupware and work flow systems </li></ul><ul><li>• Push technologies </li></ul><ul><li>• Help desk applications </li></ul><ul><li>• Brain storming applications </li></ul><ul><li>• Data warehousing and data mining </li></ul>
  42. 42. Advantages of Knowledge Management <ul><li>Knowledge has been and continues to be the key to success and competitive advantage for every organization. </li></ul><ul><li>Effectively managing the processes of actively disseminating and of actively applying knowledge to making an organization successful is Knowledge Management (KM). </li></ul>
  43. 43. Conclusion <ul><li>In summary, Knowledge Management involves connecting people with people, as well as people with information. They have to transform information and knowledge into action </li></ul><ul><li>The best knowledge creators are academics. </li></ul>
  44. 44. Conclusion <ul><li>Knowledge creation is best performed by universities. </li></ul><ul><li>As a learning and knowledge organization, universities should empower their libraries to develop campus-wide knowledge management systems. </li></ul><ul><li>It is now time for libraries to reposition themselves in the central stage of and as a leading player in knowledge management. </li></ul>
  45. 45. Reference <ul><li>http:// www.providersedge.com/kma/km_overview.htm </li></ul><ul><li>http://defcon.sdsu.edu/1/objects/km/defining/index.htm#qgAn </li></ul><ul><li>http://www.providersedge.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf </li></ul><ul><li>http://www.providersedge.com/docs/km_articles/KM_-_The_Road_Ahead_for_Success.pdf </li></ul><ul><li>http://www.unsw.adfa.edu.au/units/research/BAM2005%202.pdf </li></ul>
  46. 46. THANK YOU

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