Do we trust our
hospitals ?
By
Doctors and hospitals are
supposed to be our life saviors.
But what happens when we don’t have enough trust
on hospitals, ...
What is Patient Trust?
 It can be defined as the
faith put in by the
patients on their doctors
and the hospitals that
the...
The tree of Patient Trust
Patient Trust
Interpersonal
(in physicians)
Medical
Expertise
Customer
Satisfaction
Respecting
p...
Today
Source : Mouthshut.com & ET
This leads to PATIENT TRUST DEFICIT
 Lack of trust in the medical
services provided to the patient.
 Having reservations
about a particular hospital
or trea...
Lack of
Transparency
Lack of
Communication
Ignorant
medics and
physicians
Lack of Patient
Safety
Low Quality of
service
5 ...
But, the good news is..
Now Hospitals are trying to
reduce this Trust Deficit in
their own way.
Lets hear their words..
Max healthcare: A “family” test should be taken by
doctors while prescribing something.
“Just imagine that your action or ...
Fortis Hospitals: Patients of this hospital are visited by a
patient welfare officer who is defined as the “one-point
cont...
Manipal Hospitals has a phone number and an email address
that it displays in its establishments where patients or those
a...
Surgerica provides cost and quality transparency through a health care management
suite that delivers proven, measurable r...
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Trust deficit of patients , why its happening in hospitals

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Trust has always been the foundation of the doctor-patient-hospital relationship. Patient trust can be defined as the faith put in by the patients on their doctors and the hospitals that they will be treated fairly and uninhibitedly. This trust comes in two forms: Interpersonal (in doctors) and Social (in hospitals). Interpersonal trust is developed on the basis of the following qualities: medical expertise, customer satisfaction and respecting patient’s time. Whereas social trust is developed on the information we find on mass media and the feedback received from former patients.

Doctors and hospitals are supposed to be our life saviors. But what happens when we stop trusting these hospitals, doctors and their medical services? This lack of trust in them and their services can be described as patient trust deficit. Considering the current scenario reasons mentioned below are the root causes for this deficit.

1) Lack of transparency

2) Lack of patient safety

3) Ignorant medics and physicians

4) Low quality of service

5) Unreliable paramedics and local care

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Trust deficit of patients , why its happening in hospitals

  1. 1. Do we trust our hospitals ? By
  2. 2. Doctors and hospitals are supposed to be our life saviors. But what happens when we don’t have enough trust on hospitals, doctors and their medical services?
  3. 3. What is Patient Trust?  It can be defined as the faith put in by the patients on their doctors and the hospitals that they will be treated fairly and uninhibitedly.  It’s the patient’s way of putting confidence in the services provided to him.
  4. 4. The tree of Patient Trust Patient Trust Interpersonal (in physicians) Medical Expertise Customer Satisfaction Respecting patient’s time Social (hospitals and organization) Information found on mass media Feedback from other users
  5. 5. Today Source : Mouthshut.com & ET This leads to PATIENT TRUST DEFICIT
  6. 6.  Lack of trust in the medical services provided to the patient.  Having reservations about a particular hospital or treatment due to prior inhibitions. PATIENT TRUST DEFICIT
  7. 7. Lack of Transparency Lack of Communication Ignorant medics and physicians Lack of Patient Safety Low Quality of service 5 element which leads Trust Deficit
  8. 8. But, the good news is.. Now Hospitals are trying to reduce this Trust Deficit in their own way. Lets hear their words..
  9. 9. Max healthcare: A “family” test should be taken by doctors while prescribing something. “Just imagine that your action or decision impacts one of your dearest family members. If you feel uncomfortable... Do not do it ” Ajay Bakshi CEO Max Healthcare
  10. 10. Fortis Hospitals: Patients of this hospital are visited by a patient welfare officer who is defined as the “one-point contact for all information.” “ Patients are encouraged to contact the relevant guest relations officer for any problem they encounter during their stay ” Aditya Vij CEO Fortis Healthcare
  11. 11. Manipal Hospitals has a phone number and an email address that it displays in its establishments where patients or those accompanying them can complain. “Any complaints that can be verified through CCTV footage — cameras have been installed at various locations — are acted upon immediately ” Dr Sudarshan Ballal Medical Director Manipal Hospitals.
  12. 12. Surgerica provides cost and quality transparency through a health care management suite that delivers proven, measurable results for patients. By providing credible, relevant, and precise cost and quality information, Surgerica has helped hundreds of thousands of people, become smarter about how they find and utilize health care. Trusted & Appreciated by

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