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If you’re having trouble convincing your boss, business partners, clients or even yourself that social media marketing is worthwhile, then read on. Everyone talks about how social media builds brand and product awareness, but what does that mean, and how does it do that? The goal of any business is to create new customers, and the first step is to let them know you exist. The second is to make them your friends, because people buy from people – and brands – they like. That's exactly what social media does.