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Oracle Cloudday - the future of retail

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Capgemini presentation on the Oracle Cloud Day on the future of retail on the Oracle Cloud. Showcasing how robotization, same day delivery, Augmented reality and other technology has a place in the future of retail and how the Oracle Cloud supports retailers in achieving their ambition.

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Oracle Cloudday - the future of retail

  1. 1. The Future of Retail In the Oracle Cloud
  2. 2. 2Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. • Johan Louwers • Capgemini - Chief Architect Oracle Technology • Oracle ACE Director • Background in • Oracle, • Linux, • Infrastructure, • Security • Cloud • Contact • Johan.louwers@capgemini.com • Twitter : @johanlouwers The Future of Retail In the Oracle Cloud
  3. 3. 3Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. Showcasing a Capgemini implementation of a third party warehouse replenishment system For a large retailer in the BeNeLux In the Oracle cloud, spanning datacenters in the Netherlands and the United Kingdom The Future of Retail Orchestrate replenishment and logistics from the Oracle Cloud
  4. 4. 4Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. Cloud based replenishment Oracle Cloud Solution Building Blocks Ask: deployment of a HA third party warehouse replenishment system which will enable connectivity to on-prem SAP systems that will take the responsibility to plan and orchestrate all intern move orders for replenishment Information source : MasterCard Solution(s): Using Oracle Compute Cloud and Oracle Database cloud for running third party software. Building a deployment stretching both UK and NL based Oracle datacenters and using Corente Gateway solutions for DC2DC Oracle (Cloud): the following building are used : • Oracle Compute Cloud Service • Oracle Database Cloud Service • Oracle Corente Gateway • Oracle plugin for TerraForm (automation) The Future of Retail Orchestrate replenishment and logistics from the Oracle Cloud
  5. 5. 5Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. The future of retail in the cloud Will be driven by the combination of cloud native solutions complemented by third party software Underpinned by a strong IaaS presence The Future of Retail In the Oracle Cloud
  6. 6. 6Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. The future of retail in the cloud Retailers who will not adopt an omni-channel retail model with a strong focus on mobile will fail The Future of Retail In the Oracle Cloud
  7. 7. 7Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. The future of retail in the cloud Will be working in a hybrid model with strong ties into edge computing and third party solutions Supported by the solutions and building blocks that can be found in the Oracle Cloud The Future of Retail In the Oracle Cloud
  8. 8. 8Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. The future of retail in the cloud Will be all about collecting data and being able to act and react in real-time to changing customer demands The Future of Retail In the Oracle Cloud
  9. 9. 9Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. The future of retail in the cloud A number of examples that retailers are currently exploring / implementing and using (running through them as long as we have time) Solutions that can be developed / deployed & supported by the Combination Oracle & Capgemini The Future of Retail In the Oracle Cloud
  10. 10. 10Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Pick up at the store Ask: being able to provide customers the option to order products online and pick them up at a store location on a given time and date. Information source : MasterCard Solution(s): connect online sales to internal store logistics and warehouse logistics. Oracle (Cloud): the following building blocks can be used in such a example: • Oracle API platform cloud services
  11. 11. 11Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Pick up at a “random” location Information source : MasterCard Ask: being able to provide customers the option to order products online and pick them up at a “random” location on a given time and date with the option to provide location advise based upon mobile geo location and being able to change pickup location. Solution(s): connect online sales and mobile platform to central logistics and third party pick-up-point companies Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Mobile Cloud Services • Oracle API platform cloud services
  12. 12. 12Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Same day delivery Information source : MasterCard Ask: being able to provide customers the option to delivery items bought in store to their homes the same day as well as same day delivery from web ordered purchases. Solution(s): connect POS and online sales to internal logistics and third party “same-day delivery” companies in combination with CRM and loyalty systems. Oracle (Cloud): the following building blocks can be used in such a example: • Oracle API platform cloud services
  13. 13. 13Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Digital window and mobile pre-ordering Ask: being able to provide customers the option to select items via mobile and shop-front solutions to be ready for fitting when arriving in the store. Solution(s): Using third party shop- front interactive advertising solutions in combination with mobile applications to empower customers. Providing additional suggestions based upon customer data and peer-shopper data Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Services • Oracle Mobile Cloud Services • Oracle BI Cloud Services • Oracle API platform cloud services
  14. 14. 14Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Dynamic pricing on all channels Ask: being able to dynamically change price during the day based in both online as well as brick and mortar stores with the potential to change prices per customer with mobile augmented reality Solution(s): Using third party electronic shelf label systems in combination with BI “best price prediction” models and customer specific data in CRM and loyalty systems. Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Services • Oracle Mobile Cloud Services • Oracle BI Cloud Services • Oracle API platform cloud services
  15. 15. 15Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Robotizing customer interaction and guidance Ask: being able to use smart mobile robotics for handling customer questions and support in shelve replenishment. Being able to provide direct interaction and guidance to customers Solution(s): Enable third party robotic platforms access to current inventory information, CRM and loyalty systems, floorplan details and product information systems Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Services • Oracle API platform cloud services
  16. 16. 16Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Augmented reality and instore mobile support Ask: being able to guide customers to products in the store and provide additional product advices based upon historical data. Being able to provide additional product information on a mobile platform Solution(s): Using a mobile platform which is connected to in-store beacons, product information systems, CRM and loyalty systems Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Services • Oracle Mobile Cloud Services • Oracle BI Cloud Services • Oracle API platform cloud services
  17. 17. 17Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Facial recognition for customer tracking and interaction Ask: being able to recognize a customer the moment he walks into a store. Being able to connect the presence and location of a customer with in-store digital advertising. Additionally being able to do “per person” interest tracking. Solution(s): Using third party (edge) facial recognition software and integrate this with your CRM and loyalty system. Enable content pushing to in-store screens Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Service • Oracle API platform cloud services Oracle BI Cloud solutions
  18. 18. 18Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Store traffic prediction and analysis Ask: being able to understand how customers navigate through a store and optimize store layout, advertising, dynamic pricing and shelving based upon real-time and historical data Solution: using third party solutions for traffic pattern monitoring and feed this to BI systems for predictive and “what if” analysis to enable retailers to optimize floor layout and shelving. Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Service • Oracle BI Analytics • Oracle Big Data Cloud service
  19. 19. 19Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Eye tracking for shelve optimization Ask: being able to understand how customers look at a shelve and when a shelve layout optimizes the buying of products Solution: using third party solutions for eye movement tracking combined with sales data and historical data provide the option to understand customer behavior and supports shelve layout optimization Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Service • Oracle Database as a Service • Oracle BI Analytics • Oracle Big Data Cloud service
  20. 20. 20Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. RETAILING FUTURE (2020) Oracle Cloud Solution Building Blocks The Future of Retail Robotizing the local shop stock Ask: being able to use smart mobile robotics for handling local stock requests. Solution(s): Enable third party robotic platforms to provide customers with items from local stock on request and based upon known customer desires known in the CRM system. Oracle (Cloud): the following building blocks can be used in such a example: • Oracle Compute Cloud Services • Oracle API platform cloud services
  21. 21. 21Oracle Cloud | Johan Louwers | NOV 2017 © 2017 Capgemini. All rights reserved. • Johan Louwers • Capgemini - Chief Architect Oracle Technology • Oracle ACE Director • Background in • Oracle, • Linux, • Infrastructure, • Security • Cloud • Contact • Johan.louwers@capgemini.com • Twitter : @johanlouwers The Future of Retail Feel free to contact me
  22. 22. Thank you (let's do coffee !!)

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