2. Acknowledgement
I am thankful to my FRANKFINN institute and
for giving such assignment for the purpose to
learn hospitality for our future development and
career. My sincere gratitude towards our faculty
Mr. Arun Karumbaya for giving us such a
wonderful opportunity and guidance.
4. INTRODUCTION
• Hilton Hotels & Resorts(formerly
known as Hilton Hotels) is an
international hotel chain which
includes many luxury hotels and
resorts as well as select service
hotels. It was founded by Conrad
Hilton and is now owned by Hilton
Worldwide. Hilton hotels are either
owned by, managed by, or franchised
to independent operators by Hilton
Worldwide. Hilton Hotels became the
first coast-to-coast hotel chain of the
United States in 1943. As of 2010,
there are now over 530 Hilton
branded hotels across the world in 78
countries across six continents.
5. Hilton History
• 1919 Conrad Hilton enters the hotel business in Cisco, Texas. On his
way to buy a bank, Hilton purchases The Mobley, a local hotel,
instead.
• 1925 The first hotel formally named a Hilton opens in Dallas, Texas.
Elevators, laundry shoots, air shafts and other non-customer
facilities are built along the west side of the building so no guest
rooms face the western sun. The setting sun can be brutal in
summer time Dallas, especially before air-conditioning existed.
• 1927 Hilton opens its first hotel with cold running water and air-
conditioning in the public rooms (Waco Hilton, USA).
• 1943 Hilton becomes the first coast-to-coast hotel chain in the
United States with the purchase of two hotels in New York City: the
Roosevelt and the Plaza.
• 1946 Hilton Hotels Corporation is formed and listed on the New
York Stock Exchange (NYSE:HLT), the first hotel company to be
listed on the stock exchange.
6. • 1947 The Roosevelt Hilton in New York City becomes
the first hotel in the world to install televisions in
guest rooms.
• 1948 Hilton becomes the first hotel company to
introduce a multi-hotel reservations system, the Inter-
Hilton Hotel Reservation System, August 15. This is the
beginning of the modern day reservation system.
• 1949 Hilton International is born when Caribe Hilton in
Puerto Rico, the first Hilton outside the U.S. opens.
• 1950 The Stevens Hotel (now Hilton Chicago) creates
its first special amenity for female travelers – a folder
containing “social note paper,” a sewing kit and a
booklet with names and telephone numbers for baby
sitters, places to get a dress patched or ironed and gift
shops. Many male travelers take these hotel kits home
to their wives as gifts.
7. • 1953 Conrad Hilton delivers a speech at The Palmer
House Hilton November 13, before the National
Society for Crippled Children and Adults, entitled
“Hiring the Handicapped Pays!” This prescient speech
is given thirty-seven years before the Americans with
Disabilities Act became law in 1990.
• 1955 HILCRON — Hilton creates its first central
reservation office. Reservations can be made at any
domestic or international Hilton hotel and by
telephone, teletype and telegram.
• 1957 Hilton offers its first brand-wide direct-dial
telephone service following an initial launch at The
Conrad Hilton Towers in Chicago in the late 1940s.
• 1959 Hilton opens its first airport hotel (380-room San
Francisco Airport Hilton) and pioneers the airport hotel
concept. Her Majesty Queen Elizabeth II attends a
dinner in her honor at The Conrad Hilton (now Chicago
Hilton) with Conrad Hilton.
8. • 1963 Hilton establishes its first department of
women’s services to stimulate greater interest
amongst women traveling either in connection with a
convention, or independently for business or pleasure.
These services evolve into the Lady Hilton concept.
• 1964The Beatles meet Ed Sullivan at London Hilton on
Park Lane.
• 1965 Lady Hilton, the brand’s first concept designed
for women travelers, is introduced. Select hotels have
female-only floors or rooms. The rooms include items
geared toward the traveling woman.
• 1967The Beatles attend a lecture by Maharishi
Mahesh Yogi at London Hilton on Park Lane before
traveling with him to Utter Pradesh in India.
• 1969John Lennon and Yoko Ono honeymoon in a
Presidential Suite at Hilton Amsterdam and host their
famous 'Bed-In' for peace for a full week
9. • 1970 Hilton becomes the first NYSE-listed company to
enter the domestic gaming business with the purchase of
the Flamingo Hotel and the Las Vegas International – later
named Las Vegas Hilton.
• 1971 John Lennon handwrites the words to “Imagine” on a
piece of Hilton New York stationery while at the hotel.
• 1973 Another breakthrough in customer service is achieved
as Hilton develops the first centralized reservation service
using computer technology, HILTRON, which unites all
Hilton hotels. The system is the most sophisticated
computerized hotel reservation referral and reporting
system in the industry and serves HHC and HI until 1999.
• 1976 “HNSIS” goes into operation, allowing the first
complete computerization of Hilton national sales
accounts, bookings, records and reporting system.
• 1987 Hilton introduces its first guest loyalty program,
Hilton HHonors.
10. • 1994 Hilton HHonors Reward Exchange enables
travelers to earn both points and air miles.
• 1995 Hilton enters cyberspace as its first website,
www.hilton.com, is launched. Computer users
worldwide can now make room reservations and
find out about hotel programs and special offers
24 hours a day.
• 1999 Hilton launches HILSTAR, a new central
reservation system.
• 2002 Hilton introduces Hilton Worldwide Resorts,
its first collection of premium resorts and exotic
vacation experiences.
• 2003 The first local language Hilton websites are
created for United Kingdom, Germany, Japan and
Scandinavia
11. • 2005 Hilton installs Hilton Serenity Beds and other
signature amenities in dorm rooms at the United States
Olympic Training Center in Colorado Springs, Colo. to create
optimal sleeping environments for U.S. Olympic and
Paralympic athletes.
• 2006 Hilton Hotels Corporation and Hilton International are
reunited.An exclusive Cuisinart® dual-cup single-brew
coffeemaker is designed for Hilton Hotels, marking the first
time the Cuisinart brand is used in an out-of-home setting.
• 2008 Hilton Vancouver Washington makes history in 2008
as the first hotel to be both Leadership in Energy and
Environmental Design (LEED) and Green Seal certified.
• 2009 Hilton Hotels operates in 76 countries, more than any
other full-service hotel brand.
• 2010 Hilton becomes the first major hotelier to reach
50,000 fans on Facebook, the most popular social
networking site in the world.
12. Branches
• AFRICA | ASIA : China | Japan | South & Southeast Asia |
AUSTRALASIA | CANADA | EASTERN EUROPE: Bulgaria, Croatia,
Czech Republic, Hungary, Poland, Romania, Russia | Turkey |
LATIN AMERICA & CARIBBEAN : Caribbean | Central America |
Mexico | South America | MEDITERRANEAN: Western
Mediterranean | Eastern Mediterranean | MIDDLE EAST: Egypt |
Saudi Arabia | United Arab Emirates & Dubai | SCANDIVANIA |
UNITED STATES: Atlanta | Boston | Chicago | Dallas | Hawaii |
Houston | Los Angeles | Miami & Ft. Lauderdale | Minneapolis &
St. Paul | New Orleans | New York | Orange County & Long Beach
| Orlando | Philadelphia | Phoenix | San Diego | San Francisco |
Seattle | Tampa & St. Petersburg | Washington D.C. | WESTERN
EUROPE: Austria | Benelux | France | Germany | Ireland | Italy |
London | Paris | Scotland | Spain & Portugal | United Kingdom
13. HILTON HOTEL BRANDS
Loyalty program
Luxury
Full service
Focused service
Time share
14. HOTEL INDUSTRY
• Chain brands supplied reservation services, field
sales operations and loyalty program
administration.
• Less standardization of operations.
• Chains managed one another's brands.
15. About Housekeeping
• Housekeeping is the act of cleaning the rooms
and furnishings of a home. It is one of the many
chores included in the term housework.
Housecleaning includes activities such as
disposing of rubbish, cleaning dirty surfaces,
dusting and vacuuming. It may also involve some
outdoor chores, such as removing leaves from
rain gutters, washing windows and sweeping
doormats. The term is often used also figuratively
in politics and business, for the removal of
unwanted personnel, methods or policies in an
effort at reform or improvement .
17. Areas and Sections of work
Rooms .
Public Area.
Rest rooms.
Linen .
Uniform .
Laundry.
Horticulture.
Valet service.
Housekeeping Desk area.
18. Rooms
Guest Rooms
• Each time a guest checks out of a hotel room, it must be
stripped and thoroughly cleaned to prepare for the arrival of the
next guest. All bed and bathroom linens must be removed and
laundered. In-house laundry services will also fall under the role
of the housekeeping department, though many hotels outsource
this job. The guest bathroom must be scoured and sanitized,
while towels and amenities are replenished. Guest rooms must
be dusted and vacuumed. The housekeeping department should
also check appliances in the room such as hair dryers,
telephones, alarm clocks and refrigerators. Failures should be
relayed to the front desk or the maintenance department.
Housekeeping should also alert the front desk when bed linens,
curtains, carpeting or other room furnishings are stained or
otherwise in need of replacement.
20. Public Area
• The housekeeping department is also responsible for the
appearance of public areas. Lobbies, restrooms,
ballrooms, gyms and other rooms utilized by guests need
to be cleaned on a regular basis, sometimes daily. Rugs
and carpeting must be kept vacuumed, and should be
cleaned with a commercial shampooer as needed. Floors
are mopped and waxed, while windows are kept clean
and streak-free. In addition to cleaning, the housekeeping
department will also re-organize public areas such as
putting furniture back in its proper place, straightening
and plumping decorative pillows, retrieving dishes and
glasses left in hallways and piling magazines and
brochures that are displayed for guest use.
22. Rest Rooms
• Rest rooms means where guest can take rest
for some time.
• Rest rooms are rooms which are situated in
the hotel.
• These rooms which guest can use with his
choice.
• Rest rooms are very important part of hotel.
• After all money comes from rest rooms also.
24. Linen Room
• Linen rooms means the all the laundered cloths
kept in this room.
• These rooms are mainly used by housekeeping
department.
• Laundry cloths, and all the linen like table
clothes,all types of clothes kept in this room.
• Also the staffs clothes kept in this room.
• This room is very very important in good five star
Hotel.
26. Uniform Room
• Uniform Rooms means the staffs clothes
kept in this room .
• These all clothes well pressed and ironed
very good.
• These rooms are also very very important in
good five star hotel.
28. Laundry
• The housekeeping department is also responsible
cleaning and maintaining linen such as bedding, bath
towels, tablecloths and napkins used within the
facilities.
• Staff member generally launder each piece of soiled
linen with detergent in washing and drying
machines. Linen is then ironed and stored for later
use. In some business and residences, maids make
beds, placing clean sheets, pillowcases and blankets
on them as well as setting tables by placing table
cloths on them at meal times.
30. Valet Service
• Valet Service means the parking of all guest
vehicles.
• Valet parking is a parking service offered by
some restaurants, stores, and other businesses,
particularly in North America. In contrast to
"self-parking", where customers find a parking
space on their own, customers' vehicles are
parked for them by a person called a valet. This
service either requires a fee to be paid by the
customer or is offered free of charge by the
establishment .
32. Housekeeping Desk Area
The H.K. control desk is the central nerve centre of the housekeeping department. This is
the area in the dept. where all information is received and from where messages are
transmitted to housekeeping staff and other staff present in various parts of the hotel.
Thus, the control desk may be considered the nerve centre for to and fro communication
in the housekeeping dept.
Main functions of the control desk is:-
i)Ensuring smooth co-ordination between housekeeping and other dept.such as
maintenance, front office, food and beverage, security, sales and marketing and so on.
ii)The control desk receives messages from in-house guests over the telephone and
transmits it to the floor staff.
iii)In most hotels, this is the area where housekeeping employees report for work; collect
the respective keys, sign for them; read the log book; get their briefing; and at the end of
their shift, report back.
iv) Maintaining various important records, registers, forms and formats so that they are
available and easily accessible for reference to managers
33. Registers maintained are:-
• Log book ,
• Maintenance work order forms
• Housekeeping call register
• Guest loan item register,
• Lost and found register,
• Occupancy report
• Room status report/Housekeepers report
• Room transfer report/room change report
• Special cleaning register
• VIP in-house list,
• VIP arrival list.
• Key control register
35. Revenue
o Accommodation in hotels tend to be the largest part
of the hotel it is the most revenue generating
department ,the housekeeping department taken
can of all rooms is often largest department in
hotels.
o Hotel offer loundry ,dry cleaning,facilities many
hotel offer suits to the guest.
o Hotel offer guest the choice of specially restaurant
,cofee shop,the bar also sells liguors which generate
the revenue of the hotel.
o Revenue can be generated from conferencing ,
meeting ,seminar etc.
o End of the day revenue is main part of Hotel.
36. What do you learn from the
housekeeping department?
• I learnt from the housekeeping department that the
department is very important in the hotel industry.
• Because the housekeeping department is the only
department who has access every department.
• Also the cleaning procedure of housekeeping department.
• Housekeeping department is the heart of the hotel.
• Because of Housekeeping department the revenue of hotel is
totally dependant.
• Also I learnt the more terms regading housekeeping.
• This all I learnt from this department.
37. CONSUMERS
• Only 41% of consumers use hotels over night.
Three segments of customers:
• Business segments
• Convention segments
• Leisure segments
38. COMPETITION
Four global brands dominated business class Hotel
markets.
Starwood
Hyatt
Hilton
Marriot
39. MARKETING THE HILTON BRAND
• Hilton hotels were controlled by unrelated corporations.
Hilton Hotels Corporation(HHC)
Hilton International Corporation(HIC)
• Reunified in 1997
• Bollenbach appointed as president and CEO of Hilton.
• Focus on Brand development.
• Varying product has been a limiting factor.
• Challenge to maintain customer expectation.
• The revenues reached $158 per night per guest.
• Occupancy exceeded break even.
• Fixed costs at about 68% occupancy and 80% at higher occupancy level.
40. HILTON HHONORS PROGRAM
• Hilton HHonors worldwide - not as a profit center but as a
service.
• Required to measure the effectiveness through set of
metrics.
• Membership was provided free of cost.
• Members earned points during their stay at HHC or HIC
hotels.
• When earned enough points stay at the hotel is redeemed.
41. RATIONALES FOR THE PROGRAM
1) Revenue and yield management
• Appoint a revenue manager to oversee day to day decisions.
• Yield management models were probabilistic algorithms that
helped managers set reservation policy.
• Variable pricing – rate charged on size and fittings as well as
day of booking, length of stay and customer characteristics.
• Walking cost depends on
1. Customers future life time value
2. Function of their willingness to pay past loyalty.
42. RELATION WITH THE GUESTS
• This program let the most valuable guests to
be recognized on-property.
• After visit calling.
• Feedback groups in addition with focus
groups
• Maintenance of guest profile
43. HELPING TRAVEL MANAGERS GAIN COMPLIANCE
• Proportion of Hilton business came from contract with
large corporate clients.
• Responsibilities of travel manager.
• Negotiate a rate by promising volume of stays.
• Objective is to use the program as a tool that can help
travel manager with compliance to their overall travel
policy.
44. MEMBERS ATTITUDE
• HHW made use of conjoint analysis to measure what
members wanted from HHP.
• Important features of the hotel programs were
Room upgrades and airline miles.
Free hotel stays and variety of on property profit benefits
and services.
Diskin recognized from the study that
o To attract game players
o To improve the stay experience for members
45. STARWOODS ANNOUNCEMENT
• The wall street journal of feb2,1999 announced the birth of
Starwood preferred guest program
• It included more than 550 participating properties worldwide
• Four features were
No blackout dates
No capacity control
Paperless reward
Hotel reimbursements
46. Future Plans
• We’re continuing
to expand our
offerings across
the globe. We’re
pleased to share
both our newest
properties as well
as those opening
soon.
47. • Hilton Carlsbad Oceanfront Resort & Spa, United States,Projected to
open in 2nd quarter 2012
• Hilton Puerto Vallarta Resort, Mexico,Projected to open in 3rd
quarter 2012
• Hilton London Wembley, United Kingdom,Projected to open in 3rd
quarter 2012
• Hilton at St George's Park Burton upon Trent, United
Kingdom,Projected to open in 3rd quarter 2012
• Hilton Lima Miraflores, Peru,Projected to open in 4th quarter 2012
• Hilton Columbus Downtown, United States,Projected to open in 4th
quarter 2012
• Hilton Shillim Retreat, India,Projected to open in 4th quarter 2012
• Hilton Bangalore Residences, India,Projected to open in 4th quarter
2012
• Hilton Sharjah, UAE,Projected to open in 4th quarter 2012
• Hilton Kiev, Ukraine,Projected to open in 4th quarter 2012
• Hilton Zhongshan Downtown, China,Projected to open in 4th
quarter 2012
• Hilton Shijiazhuang, China,Projected to open in 4th quarter 2012
50. I would like to thank “Frankfinn Institute of Air
Hostess Training” to give me this opportunity. And
also thank Hospitality Trainer Mr. Arun Karumbaya
for the tremendous support and encouragement he
has shown to all of us to do this project.
52. The Oberoi Group, founded in 1934, now employs about
12,000 people
worldwide and owns and manages about thirty hotels
and five luxury
cruisers. Oberoi Amarvilas, Agra, ranks amongst the Top
10 Hotel
Spas Asia-Pacific, Africa, and the Middle East of the
Travel + Leisure
magazine., and also Rank 3rd in Best Hotels in Asia in
2007.
Other activities include airline catering, management of
restaurants
and airport bars, travel and tour services, car rental,
project management and corporate air charters. The
Group has a number
of hotels worldwide, latest hotel additions being in
Singapore,
Saudi Arabia, Sri Lanka, Nepal, Egypt and Africa.
53. Rai Bahadur Mohan Singh Oberoi (August 15, 1898 — May
3, 2002)
was a renowned Indian hotelier, widely regarded as the father
of 20th century India's hotel business, was the founder Chairman
of Oberoi Hotels & Resorts, India's second-largest hotel company,
with 35 luxury hotels in India, Sri Lanka, Nepal, Egypt,
Australia and Hungary.
A centenarian, he is acknowledged for putting the Indian
hoteliering on the global map by successfully establishing
noted hotel brands like Oberoi and Trident worldwide.
he was revered in his later years as a far-ranging visionary
who provided a modern structural model for South Asia's tourism
and hospitality services industry.
He was awarded the one of India's highest civilian awards the
Padma Bhushan in 2001
54. The Oberoi Group Hotels in India
• The Oberoi, Amarvilas, Agra
• The Oberoi, Bangalore
• The Oberoi, New Delhi
• The Oberoi Rajvilas, Jaipur
• The Oberoi Grand, Kolkata
• The Oberoi, Mumbai
• The Oberoi Cecil, Shimla
• The Oberoi Udaivilas, Udaipur
• Oberoi Maidens Hotel, Delhi
• Clarkes Hotel Shimla
• Oberoi Vrinda Luxury House Boat
56. Introduction
The Oberoi, Mumbai, is located in the middle of the financial zone
of this bustling metropolis, which is the financial and film making
capital of India (formerly known as Bombay). This luxury hotel,
with its grand façade and well appointed rooms, has won several
awards and recognition, including a place on Conde Nast's gold List.
It has been ranked amongst the best hotels in the world by
Asiamoney magazine and Travel + Leisure.
Basic Data
Name: The Oberoi, Mumbai
Category: 5 star delux
Contact Location: Nariman Point, Mumbai 400
021, India.
Number of rooms: 333 spacious rooms,
including 11 executive
suites, 6 deluxe suites and 4 presidential
suites.
57. •Health club
•24-hour front desk
•On-site medical assistance available
•Restaurant(s) in hotel
•Wireless (high-speed) Internet access
•Bar/lounge
•Massage - spa treatment room(s)
•Air-conditioned public areas
•Multiple small meeting rooms
•Currency exchange
•Parking (free)
•Fitness facilities
•Parking (valet)
•Internet access in public areas - high speed
•Porter/bellhop
•Internet access - wireless
•Room service
•Number of rooms: 287
•Safe-deposit box - front desk
•Laundry facilities
•Number of restaurants 3
•Medical assistance available
•24-hour business center
•Audio-visual equipment
•Security guard
•Banquet facilities
•Shoe shine
•Swimming pool - outdoor
•Shopping on site
•Concierge desk
•On-site car rental
•Multiple conference/meeting rooms
•Fax machine
•Dry cleaning/laundry service
•Photocopy machines
•Elevator/lift
•Spa services on site
•Express check- in
•Suitable for children
•Gift shops or newsstand
•Swimming pool
•Hair salon
59. Refined in design detail and meticulously appointed, the guest
rooms and suites are luxurious havens of contemporary elegance.
Newly renovated 73 suites and 214 rooms are luxuriously
furnished and feature the latest technology with a focus on
comfort and convenience.
All rooms feature dark oak wood floor, deep walnut furniture,
leather clad headboard in pale ivory, hand tufted rug and brilliant
colours of the specially commissioned oil paintings. An iPod
docking station, a High Definition Media Interface (HDMI) hub in
the writing desk to connect electronic devices to the large
television and WiFi are some of the technology features in each
room.
65. The Oberoi,
Bangalore
Introduction
Located in the heart of downtown Bangalore, The Oberoi, Bangalore is
one of the premier 5 star hotels in India. It has won several awards,
including The Executive choice Award from Asiamoney Magazine,
two for Best Kept Garden And Buildings (1998, 2000) from Bangalore
Urban Arts commission; apart from a Certificate of Achievement
from Green Globe Travel and Tourism Council.
Health Facilities
For leisure and fitness, SMS Hotel Jaipur offers fully equipped
gymnasium for workouts. The cool waters of the pool can be enjoyed
for relaxation or passing away the time. you can also avail of the
sports facilities available at the hotel.
67. The Oberoi Udaivilas
Introduction
Nestled amidst the picturesque Himalayan ranges, the erstwhile
British hill station of Shimla, Himachal Pradesh, is a tourist's
paradise. The Clarke's Hotel, maintained by the Oberoi Group of
Hotels and Resorts, is a quiet, cozy tourist resort set amidst
the splendor of the Himalayan town. Built in 1898, this is one
of the oldest hotels in Shimla, if not India. Overlooking Shimla's
heart, The Mall, this is a charming, quaint getaway for those who
wish to experience the charms of the bygone British era in India.
68. Basic Data
Name: The Oberoi Udaivilas
Category: 5 star
Location: Haridasji Ki Magri, Udaipur - 313001, Rajasthan, India.
Number of rooms: 86, including 63 deluxe rooms, 19 superior rooms, 3 luxury suites
and the luxurious Kohinoor suite.
70. The Oberoi Rajvilas
Introduction
The Oberoi Rajvilas at Jaipur overlooks the colorful and vibrant
"pink city". The magnificent fort setting, together with 32 acres
of gardens landscaped in the style favored by Rajasthani royalty,
take you back to the days of the Rajput warriors and princesses.
The Oberoi Rajvilas has won many awards and recognitions,
and has been declared the 3rd best value hotel in Asia by the
Travel + Leisure 2005 polls, and an Editors' Choice Award from
Harpers.
Basic Data
Name The Oberoi Rajvilas, Jaipur
Location Goner Road, Jaipur
Category 5 star
Number of Rooms 54
71. The Oberoi Maidens Hotel
Introduction
Built in 1900, The Oberoi Maidens Hotel is famed for its elegant,
colonial era façade and quiet, private rooms. Situated close to
the Delhi University campus, as well as the busy Chandni Chowk market,
the Oberoi Maidens is a good option for tourists who wish to
explore the sights and sounds of Delhi.
Basic Data
State New Delhi
City New Delhi
Category 5 Star
Location 7 Sham Nath Marg, New Delhi - 110054, India.
Group Oberoi Group of Hotels
73. The Oberoi
Grand
Introduction
The Oberoi Grand stands on the historic Chowringee
crossing of Job Charnock's Kolkata. It is over 125 years
old, and one of the oldest luxury hotels in India. It has
been declared the 'Best Business Hotel in Asia' by
International Business Asia, a subsidiary of CNBC. The
tourism department of West Bengal, India, also awarded
it the 'Best Hotel in the 5 star Category in Eastern India'
prize.
Facilities
The Oberoi Grand, Kolkata, caters to those who wish to hold business
conferences. The conference room has a fax machine, PCs with Internet,
and the hotel provides secretarial service. The large ballroom seats
up to 800 people and can be used for conferences or get togethers.
74. Basic Data
Name: The Oberoi Grand
Category: 5 star
Contact Location: 15, Jawaharlal Nehru Marg, Kolkata, India.
Number of rooms: Total 216 well appointed rooms. 130 superior
rooms, 36 premium rooms, 41deluxe rooms, 3 suites each in junior,
deluxe and executive categories
76. The Oberoi Cecil, Shimla.
Introduction
Located in the picturesque hill capital of Himachal
Pradesh, The Oberoi Cecil is a remnant of the days of
British rule over India. Its 120-year-old façade, wooden
floors, Victorian era furniture and old fashioned
fireplaces transport you to the bygone times when
Shimla was the summer station of the British. The mighty
Himalayan ranges provide an apt backdrop to this cozy,
yet majestic, hotel.
Basic Data
Name: The Oberoi Cecil, Shimla.
Category: 5 star
Contact Location: Chaura Maidan, Shimla 171 0001. Himachal Pradesh
78. The Oberoi
Vrinda Luxury houseboat
Introduction
The Oberoi Luxury Houseboat Vrinda is a floating luxury hotel for
tourists who wish to tour the entrancing backwaters of Kerala.
The Motor Boat gently floats through the canals and backwaters
of God's Own Country as you relax on the decks with a camera.
Health Facilities
For leisure and fitness, Ushakirn Palace Gwalior features the Jiva Spa
where you can get both traditional Ayurvedic and more modern Western
Spa Treatments and Therapies. Enjoy a dip in the cool blue waters of the
pool to forget all get over from tiredness. Enjoy billiards, chess and
backgammon at the hotel premises. The library at the hotel is well stocked
with books of various topics and is an interesting companion on your
vacations. Visit the souvenir shop where you can get something of interest or use.
79. Basic Data
Name: The Oberoi Vrinda Luxury houseboat
Category: 5 star
Contact Location: C-46/452 (II), Bristow Road,
Willingdon Islands, Cochin-682003, Kerala, India.
Number of cabins: 8 at lower deck level
81. J. Willard Marriott, who had relocated with his business partner Hugh Colton and his wife Alice
from Utah to Washington, D.C., started the company in 1927, when he operated a curbside food
stand selling A&W Root Beer in the Columbia Heights neighborhood of Washington at 14th
Street and Park Road NW. He would later rename the food stand The Hot Shoppe, adding
Mexican food items to the menu.[2][3] Marriott's business expanded to Baltimore, Maryland, in
1934, shortly after which the company started its food services division. During the Second
World War, the business expanded to include the management of food services in defense
plants and government buildings, such as the U.S. Treasury. Then in the 1950s, Hot Shoppes, Inc.
started providing food services to public schools and to Children's Hospital in 1955, a contract
which they held for 35 years.
Marriott's restaurant chain grew, and the company went public in 1953. In 1957, he expanded
his business to hotels, opening the first Marriott hotel—actually a motel, the Twin Bridges
Motor Hotel—in Arlington County, Virginia. The company became Marriott, Inc., in 1967. Two
large chains were added to the group, the Big Boy family restaurants in 1967 and Roy Rogers
Family Restaurants in 1968.
Over the years, Marriott's company interests expanded. Continuing with food services, Marriott
eventually invented airline in-flight food service. This segment of their enterprise continues to
be a large part of their business, providing food services to many major airlines. Ultimately, Hot
Shoppes, Inc. changed its name, becoming the Marriott Corporation in 1967. [4
82. In 1976, Marriott opened two theme parks called Marriott's Great America in California and
Illinois. The parks had replicas of the first Hot Shoppes. Both parks were sold in the mid-1980s.
In 1980, the company purchased the Howard Johnson's restaurant chain and acquired Host
International in 1982. By 1984, Marriott had formed a vacation time-share division, now called
Marriott Vacation Club International, and a senior-living division.
The Marriott Corporation ended its existence as a single company in 1993, when it was split into
two separate entities: 1) Marriott International Corporation, which operated the hotel and
lodging aspect of the business and Marriott Vacation Club International, and 2) Host Marriott
Corporation, the new name for the original Marriott Corporation and operating the Marriott
Food Services Management. The last Hot Shoppes restaurant, located in the Marlow Heights
Shopping Center, closed on December 2, 1999.
89. • Fidelio includes the various types of
reservation. Eg: Individual, company, group,
airlines, travel agents, etc.
• Waitlist reservations are done.
• Availabilities are displayed by room types.
• Manual and automatic rate assignment.
• Ability to form a standard confirmation letter
and automatic printing of the same.
90. • Automatic transfer of charges to another
room or account.
• Other aspects of reservation such as search of
guest by membership code by corporate ID,
etc,.
• Multiple reservation for the same guest.
• Creates multiple traces for a guest
• Ability to print messages in multiple
languages.