b                               COURSE OUTLINE                             ACADEMIC YEAR 2011 - 2012It is the student’s re...
LEARNING OUTCOMESUpon completion of this course, students will be able to:1. Explain the major components of culture and i...
Personal Skills•   Resource Management: development of time management skills to complete assignments by    requisite due ...
COURSE CONTENT                                                    ASSIGNMENTS         TIME       UNITS & TOPICS           ...
ASSIGNMENTS           TIME       UNITS & TOPICS            RESOURCES                &               FRAME                 ...
STUDENT EVALUATIONAssignment - Developing Cross-Cultural Effectiveness          5%Report – Management Style Assessment    ...
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Relative resource manager

  1. 1. b COURSE OUTLINE ACADEMIC YEAR 2011 - 2012It is the student’s responsibility to retain course outlines for possible future use in support ofapplications for transfer credit to other educational institutions.PROGRAM: Global Business Management Postgraduate CertificateCOURSE NAME: Cross-Cultural EffectivenessCOURSE NUMBER: GBMP 503PREREQUISITE: NoneCREDIT VALUE: 4TEXT REQUIRED: Understanding Cross-Cultural Management Marie-Joёlle Browaeys, Roger Price Prentice Hall, 2008 ISBN # 978-0-273-70336-5APPROVED BY: ____________________________ July 27/11 ____________________ ASSOCIATE DEAN DATE______________________________________________________________________________COURSE DESCRIPTIONThis course provides an exploration of the influence of culture on global business management.Topics include management effectiveness in a cross-cultural environment, various dimensions ofculture and business such as leadership and strategy, corporate culture and the role of culture ininternational business transactions. Students will explore strategies for developing cross-culturaleffectiveness such as living and working internationally, managing cultural diversity andconducting business globally with a range of different cultures.June 2011/rl
  2. 2. LEARNING OUTCOMESUpon completion of this course, students will be able to:1. Explain the major components of culture and its influence on global business management2. Describe the main characteristics of a range of global business cultures3. Understand the influence of corporate culture on companies operating in the global market place4. Discuss the influence of culture on all aspects of an organization; its structure, leadership, strategy and marketing5. Define the key success factors for effective cross-cultural Communication6. Compare different management practices and other variables that influence management effectiveness in multi-cultural settings7. Implement the skills necessary for competently addressing cultural diversity in the workplace8. Develop strategies for coping in global environments and adjusting to diverse cultures9. Develop management style effectiveness strategies for working in international environmentsESSENTIAL EMPLOYABILITY SKILLSUpon completion of this course, students will be able to:Communication Skills• Writing: the ability to write clear, concise, coherent reports and assignments.• Reading: the ability to read, interpret, adapt and make use of textual materials.• Listening: the ability to listen to instructions and to group members in consulting about and resolving problems.• Speaking: the ability to communicate verbally in a clear, concise and coherent manner.• Presentation: the ability to develop and make clear, coherent and professional formal presentations and recommendations using appropriate media.June 2011 2/rl
  3. 3. Personal Skills• Resource Management: development of time management skills to complete assignments by requisite due dates.• Adaptability: the ability to respond to change and uncertainty in a positive manner by applying or updating knowledge and skills.Interpersonal Skills• Teamwork: the ability to work effectively in a diverse group setting.• Conflict Management: the ability to manage and resolve conflict.Thinking Skills• Problem-solving: the ability to solve problems by identifying and defining the problem, gathering relevant data, generating appropriate alternatives and selecting and implementing an optimal solution.• Research: ability to identify information requirements, gather data using available sources and techniques, organize and analyze information and select relevant, important and useful data.• Critical Thinking: the ability to identify premises, conclusions and rationale, to evaluate the validity and soundness of arguments and to draw conclusion based on fact and logic.• Creative Thinking: the ability to create and apply new ideas, concepts and solutions, create innovative strategies to deal with development issues.Computer Application Skills• Use Computer Programs: ability to use basic word processing for papers and reports, and other software applications to aid in presentations.• Use Internet: to search, source and validate information.June 2011 3/rl
  4. 4. COURSE CONTENT ASSIGNMENTS TIME UNITS & TOPICS RESOURCES & FRAME EVALUATION (Weeks)Exploring Culture and its Chapter 1 1impact on Global Business Defining culture The role of culture in global businessDimensions of Culture in Chapter 2 2Business Power Distance Culture dimensions; power Case Study distance, uncertainty (to be provided) avoidance, masculine vs. feminine, short-term vs. long-term Relationship between national culture and organizational cultureCross Cultural Effectiveness Part 1 Final Developing 3 Defining effectiveness Activity p.112 Cross Cultural Strategies to improve cross- Effectiveness cultural effectiveness Assignment 5%Exploring Business Cultures Ch.3 4 Western Business Cultures Ch.4 Eastern Business CulturesCulture and Management Ch.6 Management 5Styles Style Assessment Influence of culture on Report 10% management styles and tasksThe Effect of Culture on Ch.7 6Organizations Guest Speaker Organizational Structure Corporate Cultures Midterm exam 7 20%June 2011 4/rl
  5. 5. ASSIGNMENTS TIME UNITS & TOPICS RESOURCES & FRAME EVALUATION (Weeks)Culture and Communication Ch.13 8 Elements and the Process Culture and of Communication Communication Cross-Cultural Video Communication effectivenessCulture and Leadership Ch.8 9 Leadership styles Leadership International Leadership movieCulture and Strategy Ch.9 10 Cultural influence on Guest Speaker company strategy The role of culture in mergers and acquisitionsCulture and Marketing Ch.11 In class global 11 Global Marketing practices branding exercise The role of communication (part of class in cross cultural marketing participation evaluation)Cultural Lessons Learned Group 12from Global Business PresentationManagement 30%Cultural Diversity in Ch.12 13Organizations Managing cultural diversity in the workplace Management culturesWorking with International Ch.16,17 In class global 14Teams In class role business start up Strategies for effective playing role playing (part living and working globally scenario of class Culture shock, adaptation participation and coping skills evaluation) Conflicts and Cultural Differences Final Exam 20% 15June 2011 5/rl
  6. 6. STUDENT EVALUATIONAssignment - Developing Cross-Cultural Effectiveness 5%Report – Management Style Assessment 10%Mid-term exam 20%Group Presentation–Global Business Management Lessons 30%Class Participation 15%Final Exam 20%TOTAL 100%POLICIES AND PROCEDURESIt is the responsibility of each student to be knowledgeable of the Humber Institute ofTechnology & Advanced Learning Academic Regulations. For information refer to theCollege’s website: http://fulltimestudents.humber.ca/academicregulations.htm.This course has undergone ethical review by the Business School at Humber Institute ofTechnology and Advanced Learning. Research carried out in this course is for professional orskills development purposes only and is consistent with the Humber Ethics Policy. This researchincludes gathering information from humans by means of observation, surveys, and/orinterviews. The results or findings of research carried out in this course will not be disseminatedbeyond the classroom.PRIOR LEARNING ASSESSMENT AND RECOGNITION (PLAR)Credits may be granted in recognition of prior learning. To obtain an application form, visit theRegistrar’s office. In the event of special circumstances (e.g. time constraints due to inclement weather, sickness, college closure, technology/equipment problems or changes, etc.) the order, content and/or evaluation may change.June 2011 6/rl