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GLOBAL services                                                                                                SGS4245CAPI...
www.sungard.com/globalservicesOUR SERVICESWe provide BPO services across a range of financial requirements such as:„„   Be...
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Global Services:Business Process Outsourcing

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Our Global services supports your business operations in the most cost effective manner possible by managed services, include full service maintenance and 24/7 production support of your application portfolio coupled with business process outsourcing designed for our customers throughout the financial services and energy industries. For more information email us at globalservices@sungard.com.

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Global Services:Business Process Outsourcing

  1. 1. GLOBAL services SGS4245CAPITALIZING ON BUSINESS PROCESS OUTSOURCINGOPPORTUNITIESBusiness process outsourcing (BPO) can bring new levels of efficiency, productivity, and performance to acompany’s operations. It can help improve the cycle time and reliability of key business processes, or increaseflexibility to scale operations based on market demands. It can free up staff resources to focus on core businessprocesses, and more importantly can help you significantly reduce operational cost by leveraging globaldestinations for service delivery.Organizations increasingly rely on outsourcing to address a variety of challenges:„„ Maintaining service levels that align with business needs„„ Improving operational efficiency and service quality„„ Keeping senior leaders and talent focused on strategic initiatives„„ Reducing operational cost by leveraging scalable low-cost global destinationsWhatever the reasons for deciding to use BPO, the key is to select a service provider that has the resources,knowledge, and experience to provide predictable, reliable, and high-quality services that address your businessrequirements. SunGard Global Services provides BPO services focused on meeting the needs of financialservices companies. We can help you capture the benefits of BPO with the confidence that your processes arebeing administered and managed efficiently and securely.WHAT WE OFFERWe bring together a comprehensive array of resources to address your BPO needs. Our business processassessment approach includes a return-on-investment model for your BPO initiative, cost-benefit analysis anda risk-aware outsourcing road map. We employ a thorough transition methodology to ensure a smooth handoffof your processes. We then deliver services through structured processes supported by standard operatingprocedures and quality controls, all monitored by an independent process quality group having six sigmaknowledge and expertise.Our team includes financial services and technology professionals with deep experience in core verticalprocesses such as retirement benefits administration, insurance actuarial assessment and reporting, and financeand accounting. Our global delivery centers in Tunisia, Indian and China provide the flexibility and diversificationto ensure you receive reliable, around-the-clock service availability. We are well positioned in the BPO spacedue to our ability to combine the knowledge of our financial services product solutions along with core BPOcapabilities to bring “platform BPO” solution to our customers.We have developed common tools and methodologies that we leverage globally. We employ SunGard’sXP / Power Image and Infinity Process Platform (IPP) solutions for workflow and business process management,as well as service-level agreement dashboards and knowledge management tools.Our state-of-the-art BPO delivery infrastructure includes clean-rooms with stringent access control, strongwork-premise, data-access, and network security. Our stringent controls are backed by ISO 27001 certification,SAS 70 Type II audit compliance, and Customer Operations Performance Center (COPC) certification.
  2. 2. www.sungard.com/globalservicesOUR SERVICESWe provide BPO services across a range of financial requirements such as:„„ Benefits administration„„Insurance – Actuarial services – Month-end and quarter-end financial reconciliation – Forms processing„„Finance and accounting – Data management and reporting – XBRL-based filing services – IT service improvement roadmapLET US KNOW HOW WE CAN HELPBPO can bring new levels of efficiency, transparency and performance to your business. Achieving thosebenefits requires a provider with the experience, resources, and knowledge to understand your needs anddeliver the services that will meet them.About SunGard Global ServicesSunGard Global Services combines business consulting, technology and professional services for financialservices firms, energy companies and corporations. Leveraging SunGard’s global delivery model, more than5,000 employees worldwide help customers manage their complex data needs, optimize end-to-end businessprocesses and assist with systems integration, while providing full application development, maintenance,testing and support services.For more information, please contact us at: globalservices@sungard.com. For more information visit: www.sungard.com/globalservices©2011 SunGard.Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc.or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

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