Lean Six Sigma Practice at KINDUZ Consulting



                                  http://www.kinduz.com/

                ...
Lean Six Sigma Practice at KINDUZ Consulting




                                              Table of Contents


1.0    ...
Lean Six Sigma Practice at KINDUZ Consulting




1.0 EXECUTIVE SUMMARY


KINDUZ is a niche consulting firm that delivers f...
Lean Six Sigma Practice at KINDUZ Consulting




2.0 INVITATION FOR THE LEAN SIX SIGMA INTERNATIONAL CONFERENCE


        ...
Lean Six Sigma Practice at KINDUZ Consulting




3.0 EXPERT PROFILES

        The following experts will be available from...
Lean Six Sigma Practice at KINDUZ Consulting




        Ms. Aartee Roy is a Senior Vice President at KINDUZ.
        She ...
Lean Six Sigma Practice at KINDUZ Consulting




4.0 KINDUZ ESTEEMED PARTNERS

       COMPUTER SOCIETY OF INDIA

       We...
Lean Six Sigma Practice at KINDUZ Consulting




5.0 PROFESSIONALS TRAINED ON LEAN SIX SIGMA FROM




                    ...
Lean Six Sigma Practice at KINDUZ Consulting




6.0 VALUE DELIVERED THROUGH CONSULTING ASSIGNMENTS

        Case Study 1:...
Lean Six Sigma Practice at KINDUZ Consulting




        Case Study 3: Cost Reduction at a Large Contract Research Organiz...
Lean Six Sigma Practice at KINDUZ Consulting




        Case Study 5: A Large Product Development Firm in Asia


        ...
Lean Six Sigma Practice at KINDUZ Consulting




        Case Study 7: New Products Development Department within a Large ...
Lean Six Sigma Practice at KINDUZ Consulting




        Case Study 9: Improving Competitive Intelligence at a Large Organ...
Lean Six Sigma Practice at KINDUZ Consulting




7.0 CLIENT SPEAK ON LEAN SIX SIGMA COURSES


        "The Six Sigma Green...
Lean Six Sigma Practice at KINDUZ Consulting




        ―The differentiating factor for me was Mr. Pavan Kota. Sharing
  ...
Lean Six Sigma Practice at KINDUZ Consulting




"I got a clear picture of Six Sigma through the Program. The way
training...
Lean Six Sigma Practice at KINDUZ Consulting




       ―The trainers are great communicators and
       what is more impo...
Lean Six Sigma Practice at KINDUZ Consulting




        ―It‘s a phenomenal explanation by the trainers. The
        conne...
Lean Six Sigma Practice at KINDUZ Consulting




        ―Very effective for anyone who is new to Lean and Six
        Sig...
Lean Six Sigma Practice at KINDUZ Consulting




        ―An excellent place to learn new concepts and also to
        sha...
Lean Six Sigma Practice at KINDUZ Consulting




        ―It‘s worth attending for lots of learning
        brought about ...
Lean Six Sigma Practice at KINDUZ Consulting




9.0 FREE LEAN SIX SIGMA WHITE BELT CERTIFICATION

                       ...
Lean Six Sigma Practice at KINDUZ Consulting




            Reducing Processing Cycle Time for changes to the Sales Docum...
Lean Six Sigma Practice at KINDUZ Consulting




            Reduction in Corporate Lending Processes Cycle Time in a Lead...
Lean Six Sigma Practice at KINDUZ Consulting




                    (Building Rapport, increasing the brand value) benefi...
Lean Six Sigma Practice at KINDUZ Consulting




                         Problem Statement: Waste in tablet powder granu...
Lean Six Sigma Practice at KINDUZ Consulting




        o   The job at Red River Army Depot is to return battle-damaged t...
Lean Six Sigma Practice at KINDUZ Consulting




    Ideas for Using Lean Six Sigma in the Marine Corps

        o   The U...
Lean Six Sigma Practice at KINDUZ Consulting




    Using Simulation to Design Robust Combat Vehicles

        o   A simu...
Lean Six Sigma Practice at KINDUZ Consulting




            and direct cost savings

    Driving Workplace Performance: U...
Lean Six Sigma Practice at KINDUZ Consulting




12.0 CONTACT INFORMATION


        Mr. Pavan Kota
        Chief Executive...
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Lean Six Sigma Practice @ KINDUZ

  1. 1. Lean Six Sigma Practice at KINDUZ Consulting http://www.kinduz.com/ http://sixsigma.kinduz.com/ Mr. Pavan Kota Mr. Sundeep Madireddy Chief Executive Officer Senior Director, Customer Relations KINDUZ Consulting KINDUZ Consulting India Mobile: +91-9246185183 India Mobile: +91-9246185180 US Phone: +1-312-473-9767 US Phone: +1-312-473-9767 pavan.kota@kinduz.com sundeep.m@kinduz.com
  2. 2. Lean Six Sigma Practice at KINDUZ Consulting Table of Contents 1.0 EXECUTIVE SUMMARY ........................................................................................................ 3 2.0 INVITATION FOR THE LEAN SIX SIGMA INTERNATIONAL CONFERENCE .................................... 4 3.0 EXPERT PROFILES ............................................................................................................... 5 4.0 KINDUZ ESTEEMED PARTNERS ............................................................................................. 7 5.0 PROFESSIONALS TRAINED ON LEAN SIX SIGMA FROM ........................................................... 8 6.0 VALUE DELIVERED THROUGH CONSULTING ASSIGNMENTS .................................................... 9 7.0 CLIENT SPEAK ON LEAN SIX SIGMA COURSES ...................................................................... 14 8.0 THE KINDUZ CONSULTING NETWORK ................................................................................. 21 9.0 FREE LEAN SIX SIGMA WHITE BELT CERTIFICATION ............................................................. 22 10.0 SAMPLE CASE STUDIES THAT CAN BE SHARED ..................................................................... 22 11.0 REFERENCES ..................................................................................................................... 30 12.0 CONTACT INFORMATION .................................................................................................. 31 Page 2 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  3. 3. Lean Six Sigma Practice at KINDUZ Consulting 1.0 EXECUTIVE SUMMARY KINDUZ is a niche consulting firm that delivers focused 'Organizational Improvements', with 'Organizational Results' for its customers. Since 2008, KINDUZ Consultants have delivered Organizational Benefits worth over $150 million. Headquartered in India, with branches in Germany, U.S.A. Canada and new Zealand, KINDUZ has completed over 60 assignments since its inception in 2008, and has retained every single client it has worked with. Our closest customers are those, to whom we have delivered Direct Business Value. We take pride in not just creating business strategies, but also implementing them on the ground, and delivering business value to our customers! KINDUZ Differentiators: Business Focussed Holistic Expertise in Human Development Management Unbiased View of Problems and especially Solutions Focus on 'getting the work done' Enhanced Transparency KINDUZ Lean Six Sigma Practice Differentiators Business Focussed Successful execution of engagements across the industry Certified Black Belts from American Society for Quality (ASQ), GE, Capgemini with Global industry experience Online portals for access to videos, templates, case studies, checklists at http://network.kinduz.com Unmatched access to Case studies and Quality of Training Material Unique three step testing of both knowledge and skills and Coverage of Minitab Page 3 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  4. 4. Lean Six Sigma Practice at KINDUZ Consulting 2.0 INVITATION FOR THE LEAN SIX SIGMA INTERNATIONAL CONFERENCE KINDUZ Consulting and Computer Society of st India are conducting the 1 Lean Six Sigma International Convention at Hyderabad, India th th on the September 25 and 26 2010. Key highlights include: Two Day Conference CXO Summit on Day 1 Lean Six Sigma Awards Theme: Delivering Customer and Business Value using Lean and Six Sigma Focus Areas: Improving Profitability Improving Cash Flows Increasing Revenues Increasing Customer Satisfaction and Customer Delight Delivering Customer Value Conference Website: http://www.leansixsigmaconvention.org/ Lean Six Sigma International Network: http://leansixsigmaconvention.ning.com/ Page 4 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  5. 5. Lean Six Sigma Practice at KINDUZ Consulting 3.0 EXPERT PROFILES The following experts will be available from KINDUZ. Mr. Pavan Kota is the Chief Executive Officer at KINDUZ Business Consulting. He has extensive experience in the field of Business Consulting, working in the past with the TATA Group, Lionbridge and Capgemini and consulting with clients in the U.S., India, U.K. and Singapore. He has presented his ideas around 'Business Excellence' and 'Business Process Management' in 12 International Conferences and continues to share his knowledge and experiences around the world. Mr. Pavan Kota completed his Masters in Business Management from Xavier Labour Relations Institute (XLRI), Masters in Quality Management from Birla Institute of Science and Technology (BITS) and Bachelors in Engineering and Mining Machinery from Indian School of Mines (ISM). He is also a Lean Six Sigma Master Black Belt, ISO 20000 Auditor, ISO 27001 Lead Auditor, Assessor - European Foundation for Quality Management (EFQM) and Certified External & Internal Assessor for TATA Business Excellence Model (based on the Malcolm Baldrige National Quality Award). You can know more about Pavan Kota at: http://www.linkedin.com/in/pavankota You can interact with him on the KINDUZ Consulting Network at: http://network.kinduz.com/profile/pavankota Page 5 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  6. 6. Lean Six Sigma Practice at KINDUZ Consulting Ms. Aartee Roy is a Senior Vice President at KINDUZ. She leads the Retail and Infrastructure Service Verticals at KINDUZ. She has international retail exposure, heading merchandising for Lifestyle‘s Home décor category across nine GCC countries. A NIFTIAN, Aartee is also a Lean Six Sigma Black Belt, a Certified Production and Inventory Management (CPIM) professional from APICS (USA) with over nine years of industry experience covering sourcing and merchandising domains. Prior to this she was working for William E. Connor & Associates Ltd, Monsoon Accessorize, Landmark Group, Odyssey India Ltd.― You can interact with him on the KINDUZ Consulting Network at: http://network.kinduz.com/profile/AarteeRoy Mr. Yash Challa is a Senior Consultant at KINDUZ. He leads the Lean Six Sigma Practice and the Banking and Financial Services Vertical at KINDUZ. Yash is also an American Society of Quality (ASQ) certified Six Sigma Black Belt. In the last two years, he has provided his consulting services for Riyad Bank in Saudi Arabia where he has helped  Reduce cycle time in credit approval for retail and corporate customers  Reduce cycle time in account opening for retail customers  Reduce cycle time in approval and delivery of credit cards for retail customers Prior to this he was working with leading IT companies in India. You can interact with him on the KINDUZ Consulting Network at: http://network.kinduz.com/profile/YashChalla Page 6 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  7. 7. Lean Six Sigma Practice at KINDUZ Consulting 4.0 KINDUZ ESTEEMED PARTNERS COMPUTER SOCIETY OF INDIA Website: http://www.csi-india.org/ Formed in 1965 CSI has been instrumental in guiding the Indian IT industry down the right path. Today, the CSI has 66 chapters all over India, 381 student branches, and more than 40,000 members. CENTER FOR ORGANIZATION DEVELOPMENT Website: http://www.codhyd.org/ Established in January, 1980, as a non-profit registered society, the Centre for Organization Development has conducted 512 executive development programmes in which 11823 executives have participated. The Centre has also completed 32 research studies on subjects of contemporary relevance. START SIX SIGMA Website: http://www.starswin.com/ Star Six Sigma is a North Carolina, USA based consulting firm that offers a broad range of process improvement consulting services, workshops around Lean and Six Sigma among others. The team consists of five very famous and senior industry leaders including Mr. Clyde H. Parker Ms. Ann S. Angel-Parker Mr. Charles Putnam Mr. Bob Olson Mr. Eric Lewis Page 7 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  8. 8. Lean Six Sigma Practice at KINDUZ Consulting 5.0 PROFESSIONALS TRAINED ON LEAN SIX SIGMA FROM SANKHYA Page 8 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  9. 9. Lean Six Sigma Practice at KINDUZ Consulting 6.0 VALUE DELIVERED THROUGH CONSULTING ASSIGNMENTS Case Study 1: BGK Engineering Projects Pvt. Ltd. Our Client Goals Client Outcomes Responsibilities •Reduce loss of revenue •Identify areas of major •Saved over 1 crore INR due to not meeting improvements in the last one year Service Level Agreements •Development of •Easy to implement Program and Project project tracking process •Automate all the Management Processes in place equipment tracking processes and delivery •Automate all the •Ability to negotiate with mechanisms equipment tracking clients around processes and delivery payments, using factual mechanisms data •Customize the automation processes to specific projects Case Study 2: Lean Implementation in Logic Designers – a LED manufacturing firm Our Client Goals Client Outcomes Responsibilities •Streamline all the •Lean Implementation in •300% increase in bottom existing manufacturing the manufacturing line processes processes •Identified target markets •Effective Marketing •Boost the bottomline by and marketing strategies strategies cutting down costs •Customized lean •Increase Profitability •Develop marketing plan implementation process in place Page 9 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  10. 10. Lean Six Sigma Practice at KINDUZ Consulting Case Study 3: Cost Reduction at a Large Contract Research Organization in Asia Our Client Goals Client Outcomes Responsibilities •Cost Reduction •Study expenditure •Permanent expenditure incurred on various tracking process in place activities •Large reductions in •Identify the cost costs in non value reduction areas adding areas •Identify priority areas •Benchmarking process where cost reduction in place measures can be implemented quickly •Saving of ~4 crores Case Study 4: A Well Renowned Pharmaceutical Educational Institution Our Client Goals Client Outcomes Responsibilities •Increase contribution of •Identify Core processes •Identified high priority institution to overall and non-core processes areas with large impact Revenues of the on revenues and Organization •Identify Key profitability Differentiators and •Increase contribution of Parity Points •Identified improvement institution to overall areas Profitability of the •Identify priority areas Organization wit h large impact on Revenues and Profitability Page 10 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  11. 11. Lean Six Sigma Practice at KINDUZ Consulting Case Study 5: A Large Product Development Firm in Asia Our Client Goals Client Outcomes Responsibilities •Increase contribution of •Identify Core processes •Identified high priority a specific product to and non-core processes areas with large impact overall Revenues of the on revenues and Organization •Identify Key profitability Differentiators and •Increase contribution of Parity Points •Identified improvement a specific product to areas overall Profitability of •Identify priority areas the Organization wit h large impact on Revenues and Profitability Case Study 6: The largest account (> $100 million) of a Large Account Contract Research Organization Our Client Goals Client Outcomes Responsibilities •Increase contribution of •Study the value adding •Identified high priority account to overall and non-value adding areas with large impact Revenues of the activities within the on revenues and Organization account profitability •Increase contribution of •Competitive Analysis •Action item definition account to overall Profitability of the •Identify priority areas Organization wit h large impact on Revenues and Profitability Page 11 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  12. 12. Lean Six Sigma Practice at KINDUZ Consulting Case Study 7: New Products Development Department within a Large Product Development Firm Our Client Goals Client Outcomes Responsibilities •Increase contribution of •Study value-adding and •Reduce product New Products non-value adding development lifecycle Development processes within the by 75% department to overall depatment Revenues and •Increase time to market Profitabilityof the •Map customer of product Organization requirements to process followed •Deliver customer requirements faster •Business Process Reegineering Case Study 8: Improving Organizational Information Security at No Cost Our Client Goals Client Outcomes Responsibilities •Information Security •Analysis of current •Understanding of Risk Assessment practices around IP and Information Security Confidentiality risk assessment •Identification of Upcoming Trends in IP •Identification of industry •Quick implementation & Confidentiality best practices and of priority items Management to stay upcoming trends in IP & ahead of competitors Confidentiality that are optimal for the •Reduced risk profile Organization •Identify Action Items that can be Implemented at no cost •Identify Action Items with Quick Implementability and at No cost Page 12 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  13. 13. Lean Six Sigma Practice at KINDUZ Consulting Case Study 9: Improving Competitive Intelligence at a Large Organization Our Client Goals Client Outcomes Responsibilities •Develop Competitive •Mentor and coach the •Identified key Intelligence team members of the differentiators of the Organization on Organization from •Develop Benchmarking developting Competitve others metrics Intelligence •Indepth understanding •A clear Road Map for the •Identify and Implement of Benchmarking future sophisticated methods Metrics to develop Competitive Intelligence •A clear Road Map to develop and update Competitive Intelligence Case Study 10: Holistic Improvement in Customer Relationship across various verticals Our Client Goals Client Outcomes Responsibilities •Holistic Improvement in •Analyze current •Comprehensive Customer Relationship Customer Relationship Governance Framework across various verticals Practices in place •Customize best •Framework to asess practices to the Maturity levels in place Organization •Pilot the best practices and refine them Page 13 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  14. 14. Lean Six Sigma Practice at KINDUZ Consulting 7.0 CLIENT SPEAK ON LEAN SIX SIGMA COURSES "The Six Sigma Green Belt Program conducted by KINDUZ was worth the investment of money and more importantly it was worth the investment of time. The most important learning for me has been the Lean principles which I can implement immediately and also see to it that I get immediate returns. The case studies shared from both the manufacturing, medical, pharma and IT sector were excellent and it was good to know that a lot of companies are making good head way into implementing Six Sigma and reaping the required benefits." - Mr. Raju Kanchibhotla, CEO, Logic Designers Pvt. Ltd. "The Six Sigma workshop was an excellent and provided me with more value that I had expected. It is a program that provides a large amount of learning within a short-span of time. It is like doing a crash-MBA course, but the only difference is that you can immediately implement most of the knowledge you learn. This is exactly what a lot of CEOs look for - i.e. to get the most in the shortest span of time. On the whole it was an excellent workshop from KINDUZ and would recommend it to everyone at a Leadership position or for anyone wanting to move into a Leadership or Managerial position." - Mr. Venkatesh Parasuram, CEO, Vensoft Systems Pvt. Ltd. ―I really enjoyed the program in terms of the relevance and the live examples that the trainer took. The trainer was ready to take up to help us understand the concepts better. Appreciate the extra effort from the trainer to go with us the extra mile in accommodating our requests for stretching as well. On the whole the learning and takeaways are worth the effort. Thanks for the experience‖ -Vijay Raj, Manager Quality, NETENRICH Technologies Pvt. Ltd. Page 14 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  15. 15. Lean Six Sigma Practice at KINDUZ Consulting ―The differentiating factor for me was Mr. Pavan Kota. Sharing knowledge with an expert definitely made the workshop more effective. When someone relates theory with real-time experiences, learning will always takes an easy path. That‘s what we experienced in this workshop.‖ -Bobby Tangirala, Sr.Business Analyst, Mahindra Satyam ―I liked the way lean concepts were blended with six sigma concepts to bring out a practical way to address process improvements. Mr. Pavan‘s approach to drive home the concept using simple, non-technical examples is worth a praise as it is extremely important to have audiences‘ involvement throughout the session.‖ - Sandya Nagarajan, Assistant Manager, Applabs ―Very good insights in lean management. The workshop taught me a practical approach towards how to apply lean management to solve any problem. Trainer was insightful and had good knowledge of the lean principles. Participants also participated with their experiences which made it more interesting‖. - Kavita Yadav, Consultant, Ernst & Young ―Training was delivered in excellent manner. The examples selected are really good and made us easy to understand the concept. The training presentation was good and the training method was also good.‖ - Hari Lanka, Senior Quality Analyst, Prithvi Information Solutions Limited Page 15 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  16. 16. Lean Six Sigma Practice at KINDUZ Consulting "I got a clear picture of Six Sigma through the Program. The way training was handled was very good. The trainer's experience in the industry came out very clear. All the 6-Sigma techniques were excellent. I found the Poka-Yoke technique the most helpful as taught by Pavan. I could immediately implement it in my current Organization and was able to reduce the Cycle time in preparing Practice specific Status Reports." -Mr. Vamsee Oruganti, Chief Product Evangelist, Cognizant Technologies India Pvt Ltd. ―Excellent course design, great depth of knowledge of faculty, excellent explaining ability and ability to maintain high level of interest among participants.‖ -Mr. Dhanunjaya Ravikanti, General Manager, Bangalore Safety Glass Works (P) Ltd. ―I am so proud to say that I have attended the six sigma training with KINDUZ where I have gained excellent knowledge, skills and awareness on the Six Sigma Green Belt course. Currently I am working as a Quality Control Section Head in ABU DHABI MEDICAL DEVICES CO. L.L.C , ABUDHABI, UNITED ARAB EMIRATES and am applying the six sigma concepts to understand the variation in the process, repetition of defects, and control of defects through the Six Sigma DMAIC tools and techniques. It has also helped the production floor in the analysis of waste generated during the process. I have developed a system for the production floor to control the waste during the process by using the Six Sigma tools and techniques. I recommend to the readers that KINDUZ is an excellent facilitator for Six Sigma training courses. They have very good field experienced instructors to spread the knowledge of Six Sigma among the participant. A very good delighter in the Six Sigma green belt course is the live project in their system of training and certification where as other six sigma facilitators do not have the live project. The live project helps a lot in understanding Six Sigma and its implementation.‖ -Mr. Syed Atheeq, Quality Control Section Head, Abu Dhabi Medical Devices Co. L.L.C, Abu Dhabi. United Arab Emirates Page 16 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  17. 17. Lean Six Sigma Practice at KINDUZ Consulting ―The trainers are great communicators and what is more important that as trainers they encourage questions from the participant. They make the training very lively and interactive with every day examples and through their experience. Overall money worth spent.‖ -Mr. Shashi Bhushan, Legal Counsel, C&C Alpha Group ―Very practical approach to the training which relates to my business requirement.‖ - Ms. Ruma Chakravarthy, Managing Partner, CoreMind Techno Services ―I find myself very lucky to have had the opportunity to be trained and walked through the Lean Six Sigma Green Belt certification process by KINDUZ. They took time to talk, explain give real life examples to ensure understanding. They have a great way of connecting with each participant and understanding the learning need for each. I for sure will be back for my Black Belt Certification.‖ - Mr. Bhuvanesh Khanna, Director of Conventions, Hyatt Regency ―Excellent introduction to a methodology woven around common sense and scientifically proven methods. Lean and Six Sigma don't feel boring anymore...‖ -Mr. Manish Thakur, Vice President (Engg), Lucid Infotech Pvt Ltd. Page 17 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  18. 18. Lean Six Sigma Practice at KINDUZ Consulting ―It‘s a phenomenal explanation by the trainers. The connection between the topics, business and personal life was explained clearly. Very friendly approach, towards making the participants understands the concepts. Kudoz to CSI and KINDUZ‖ - Mr. M. A. Prasad, Manager – Quality Management, Dr. Reddy’s Labs. ―This program is really amazing and it is really useful to improve knowledge on six sigma implementation in any kind of industry.‖ - Mr. Mahendran, Process Specialist, Cognizant Tech Solutions ―It was really interesting and cleared lots of misconception I had about Lean Six Sigma. It also helped me understanding better about upcoming methods and strategies.‖ -Mr. Samith Tripathy, Project Manager, Convergys IMG India Pvt. Ltd. ―Teaching material & case studies covered were awesome. Mr. Pavan Kota kept the session active and involved in all activities. Keep up the good work by CSI and KINDUZ.‖ -Mr. Avishkar Pamnani, Senior System Engineer, Intelligroup Page 18 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  19. 19. Lean Six Sigma Practice at KINDUZ Consulting ―Very effective for anyone who is new to Lean and Six Sigma. Best in class inputs delivered without going too much in to statistics.‖ - Ms. Vandita Malhotra –Management Trainee , AEGIS BPO ―Well structured program by CSI and KINDUZ. I learned so many things about Six Sigma and Lean Methodology. Thanks to Ms. Aartee Roy for the excellent explanation about the concept.‖ - Mr. Imran Tapalwale, Manager - Communications, INDAN Navy ―Excellent Certification Program from Computer Society of India and KINDUZ Consulting. How to reach goals rapidly compare to others is my key learning in the program.‖ -Mr. T. M. Prasad, Senior Quality Surveyor, TATA Projects Ltd. ―Mr. Pavan and Ms. Aartee Roy did a fantastic job. Lean Six Sigma techniques are very valuable tools for the process improvement. The four day training program was organized very well.‖ -Mr. Praveen Raj, Senior Manager – SAP Practice, Deloitte Page 19 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  20. 20. Lean Six Sigma Practice at KINDUZ Consulting ―An excellent place to learn new concepts and also to share each other‘s experience in relevance to the Lean Six Sigma. Appreciate the effort.‖ - Ms. Rajani Meka, Quality Analyst, GENPACT ―The workshop was successful in building and showcasing the very essential relationships between implementation of Six Sigma tools and enhancing business value. The stress on importance of correct definitions and recognition lays down a great platform for ensuring failure proof implementation.‖ - Mr. Raunak Mahajan, COO, Qvantel Software Solutions Ltd. ―The best thing is that in the training was conducted in an informal atmosphere using formal methods. More examples give the clear idea of all the concepts.‖ -Mr. Srinivas Bhagavatula, Project Manager, Inspire Softek ―It was an excellent program to understand, and look for possible improvements to quality deliverables to customers and also to the organization.‖ -Mr. Shava Kumar Patil, Vice President (Operations), Virinchi Technologies Page 20 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  21. 21. Lean Six Sigma Practice at KINDUZ Consulting ―It‘s worth attending for lots of learning brought about through simplicity approach.‖ - Ms. Sushila Grace, HR - Manager, HSBC ―Good time allocation, personal attention, good team to share and learn with in-depth activity sheets.‖ - Mr. Dheeraj Janga, Production Manager, Pre Mould 8.0 THE KINDUZ CONSULTING NETWORK http://www.network.kinduz.com/ Interact with over 1800+ members from 92 countries Over 50 CEOs from all over the world With specific focus on: Lean Six Sigma Retail Entrepreneurship Investing Human Resource Management Project Management Page 21 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  22. 22. Lean Six Sigma Practice at KINDUZ Consulting 9.0 FREE LEAN SIX SIGMA WHITE BELT CERTIFICATION http://onlinecourses.kinduz.com/ A Community Initiative by KINDUZ Free Online Lean Six Sigma White Belt Certification: Online and Self Paced Course Certificate given by KINDUZ in collaboration with CSI. 10 Credit hours 10.0 SAMPLE CASE STUDIES THAT CAN BE SHARED Increasing speed of requirements finalization at Microsoft by 34%, by the SQL Server Product Development Group Increasing completion of scheduled maintenance tasks by 25% for 4U2! Brands Decreasing Average Handling Time (AHT) from 134 Seconds to 110 Seconds at Aegis BPO for Airtel Client Reduce schedule variance for delivery of research reports by Pro Minds Technologies for the Research Now client Reducing call drop rates from 25% to 4% at a Call Center Increasing ROI delivered to the client to $2,50,000/- per quarter by Capgemini for their Erie Client Improving Software Design Process by L&T Infotech Improve Review Process Efficiency by25% at L&T Infotech Page 22 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  23. 23. Lean Six Sigma Practice at KINDUZ Consulting Reducing Processing Cycle Time for changes to the Sales Document for ―Contact changes and Cancellation of SA (without credits)‖ by 50% for HP 50% reduction in errors caused during order processing, for HP clients Reducing overall dissatisfaction of customers at Wipro Idle time reduction at outbound que by 38% at Wipro Forms automation process using Design for Six Sigma at Wipro User Interface Response Time Improvement by 10% for a Storage Customer at Wipro Reducing number of rejected candidates in client interviews at Capgemini Procure-to-Pay (P2P) process had low ‗payments on time‘ rate to its suppliers. Using Lean and Six Sigma techniques, reduced the delay rate from 35% to below 2%, resulting in higher supplier satisfaction and credit worthiness of the company Procure-to-Pay (P2P) operations had low productivity compared to industry best. Using Six Sigma DMAIC methodology, improved productivity by 50% and productive utilization by 60%, resulting in a cost reduction of close to $0.5Mn per annum Order-to-Cash process had challenges in Cash Application sub-process. Using Reengineering and Lean techniques, improved Straight through Process (STP) rate of cash applications by 30%. This has resulted in a saving of 5 FTE Reduced the cycle time for refunds from 25 Business days to 10 Business days using transactional Lean concepts and tools Reduced the cycle time for application of cash from an average of 5 days to 3 days using transactional Lean concepts. This also helped in reduction of unapplied cash by 75% Improved Straight through Process (STP) rate of Migrations process from 66% to 95% using Six Sigma tools and techniques. This has resulted in a saving of 2 FTE Reengineered recruitment process to improve turn-around-time for recruitment and right fitment of resources Reduction in Account Opening Cycle Time in a Leading Middle-East Bank Reduction in Credit Card Processing and Delivery Cycle Time in a Leading Middle- East Bank Page 23 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  24. 24. Lean Six Sigma Practice at KINDUZ Consulting Reduction in Corporate Lending Processes Cycle Time in a Leading Middle-East Bank Rollout of Six Sigma in an HR Department o HR was seen as reactive, uncoordinated, over-manned and unprofessional, delivering poor, slow and non cost-effective services. Employees were working hard to keep broken and ill-defined processes in place. The outputs of the key HR processes were not clearly defined. This image had a demoralizing effect on HR employees as they were aware that their considerable efforts were not appreciated in the business. This case provides the ways in which a turnover was achieved which resulted in improved bottom lines and employee motivation levels Reducing Employee Turnover o A clinical centre had issues with the employee turnover in their first year. This case study talks about the investigation methodologies and the reasons for a turnover. It also emphasizes on finding the various correlations and ways to neutralize them Cost-Saving New Process to Eases Transition as Workers Retire or Quit o Building a succession plan for key employees is a vital task for any HR department across organization. This case talks about how succession plan was created which not only helped in transition but also more productive workforce and direct cost savings HR Headcount Approval Process o Human Resource head count approval process has a long turnover time which leads in increasing spending, budget overruns. This shows us the various perspectives in which this process can be streamlined Driving Workplace Performance: Using Analytics, Dashboard Metrics, and Soft Skills to Improve Result o Economics play a vital role in our approach to a project. This case study explains on differential approaches to process improvements when we have constrained options, human involvement and different tools to use to make the initiative successful Six Sigma for the Mobile Workforce – especially the Sales Teams o Sales staff and Mobile workforce lead a relatively autonomous work life, held responsible only for their end results. This case study speaks about how to get the best tangible (Improved Lead Conversion) & intangible Page 24 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  25. 25. Lean Six Sigma Practice at KINDUZ Consulting (Building Rapport, increasing the brand value) benefits out of the sales teams who spend the maximum time with the prospective customers. Eli Lilly and Company o Saved over $600 million in 2007 i.e. saved 2-3% of annual revenue o The 2004 Annual Report speaks very highly of Six Sigma and suggests that the company will use the money saved to do more for their customers such as funding clinical trials or broadening their reach so more people can benefit from their products. They said: ―This year, we will launch a corporate-wide effort to identify and pursue further productivity gains, using the well-established toolkit of the Six Sigma process. We will apply these tools across our operations, looking for every opportunity to cut waste, reduce variability, shorten cycle times and boost efficiency. The dollars gained can be harvested to deliver more—to fund a clinical trial that supports a new indication, or a new market research effort to bring our solutions to more patients who may be helped by them.‖ Pfizer Pharmaceuticals, Ireland o Reduce energy consumption of Cold Syltherm o 50% improvement in refrigeration system efficiency GlaxoSmithKline o Savings made from minimizing wastes and costs through a coordinated Lean Six Sigma program across the manufacturing sites of a global pharmaceutical manufacturing company can be highly significant — GlaxoSmithKline (GSK) reported savings of £300 million (€333 million). Pfizer USA o Pfizer employed Lean Six Sigma approaches successfully targeting, the reduction in clinical manufacture lead times by 50%. Teva o Teva implemented lean manufacturing in 2001, and reported a 31% increase in commercial productivity, a 55% decline in manufacturing incidents, and a 41% decrease in deviations. Sanofi-Aventis o Through Six Sigma, Sanofi-Aventis sped up run times and increased cost savings Novartis o It has cut costs by 40 percent and improved cycle-times by 70 percent at its site in Suffern, New York. The company has done it by applying Lean principles not only in the direct labor areas but in supporting functions like quality, IT and maintenance. It has eliminated the need for supervisors by integrating those functions into line teams. 3+ Roche o Reduction in Material Loss Page 25 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  26. 26. Lean Six Sigma Practice at KINDUZ Consulting Problem Statement: Waste in tablet powder granulation process was 30% higher than goal of 3 units/lot in year 2006  Key Finding / Results: Waste categories defined, data gathered; Cause and effect analysis showed set-up, sampling, timer settings as key factors  Solutions Implemented: Created new set-up procedure for machine Reduced in-process sample sizes & testing frequency Reduced retention of tailings between lots Optimized rejection timer setting Revised handling of non-destructive samples o Space Reduction  Problem Statement: A January 2006 survey estimated that 30% of the laboratory workstations and 24% of the laboratory space were not being utilized resulting in high cost of lab space  DMAIC: Identified scope and specific space and equipment Obtained VOC, CTQs Established relocation plan without compromising quality  Solution Implemented: Consolidated offices moving Metrology and CSV groups Consolidated Dept A onto 2nd Floor Reduced Dept M from 3 wings to 2 wings Reduced Dept C by 2 labs & 2 office carels Established fast track equipment re-qualification plan Removed excess equipment & improved equipment utilization Johnson and Johnson o Eliminated over $5 billion in costs over a five-year period Lean Six Sigma – Theory to Practice at Join Attack Munition Systems (JAMS) o The JAMS Project Office‘s mission is to provide joint warfighters with effective and efficient life-cycle management of a myriad of critical air-to-ground missile and rocket weapon systems. The JAMS team is committed to providing aviation forces with the right weapons at the right time at the right place. The team manages five separate missile/rocket systems: the Joint-Air-to-Ground and and Griffin small guided munitions, the 2.75 Hydra Rocket, and all the associated launchers. Inherent in their mission is the imperative to continuously improve our support to the joint warfighter community. Recently, they experienced groundbreaking success using LSS tools and techniques to evaluate and improve programmatic processes, especially those directly associated with our high-demand weapon systems. 64 Fold Increase in Productivity at Army Repair Depot Page 26 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  27. 27. Lean Six Sigma Practice at KINDUZ Consulting o The job at Red River Army Depot is to return battle-damaged tactical vehicles (like Humvees) to full mission-capable condition as quickly as possible. Applying Lean Six Sigma, Humvee output has increased from half a vehicle a day to 32 a day. Algining Army Call Center Goals to Improve Performance o Product Manager, Transportation Information Services set out to improve the perception of its support to the Army transportation logistics environment. It completed a Lean Six Sigma project that brought performance in line with customer expectations. Kaizen Event – Addressing Overage Specification and Standards Army Improves Equipment Management with Lean Six Sigma o In order to provide the best logistical support to soldiers, Army organizations at Natick, Mass., USA, are using Lean Six Sigma to establish a joint process to improve the accuracy of equipment support budget proposals by 50 percent. Army TACOM LCMC Strengthens Lean Six Sigma Deployment o Since 2007, the Tank-Automotive and Armaments Command (TACOM) Life Cycle Management Command (LCMC) has institutionalized a culture of innovation and continuous improvement. Promulgation of Lean Six Sigma across the command is a nonstop effort. Optimizing Patient Flow at Fort Drum Clinic o A project to optimize family practice patient flow at the Guthrie Ambulatory Healthcare Clinic, part of the U.S. Army Medical Activity (MEDDAC) at Fort Drum, N.Y. The goal: to reduce process cycle time while maintaining the same quality of care. A Lean Six Sigma Approach to COTS IT Acquisition o Commercial-off-the-shelf (COTS) information technology (IT) supports the business of the Department of Navy (DON). The approach to acquiring COTS applications is resource intensive and involves a number of rigorous steps. While these steps protect the investment in IT, they can slow the acquisition process and inhibit the DON‘s need to take advantage of modern technology in a timely manner. The Assistant Secretary of the Navy for Research, Development and Acquisition (ASN (RDA)) has established goals that will aid in expediting this process. However, it will require considerable effort on the part of the acquisition community to look at how we do business to find opportunities for improvement in the acquisition process. Continuous Process Improvement and Lean Six Sigma in Defence Contract Management Page 27 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  28. 28. Lean Six Sigma Practice at KINDUZ Consulting Ideas for Using Lean Six Sigma in the Marine Corps o The U.S. Marine Corps' continuous process improvement effort is aimed at enhancing all aspects of support -- every level and every element -- to provide operating forces the maximum combat readiness and war fighting capability. Using the Design for Six Sigma (DFSS) Approach to Design, Test, and Evaluate to Reduce Program Risk Lean Six Sigma and the War Fighter o The USMC and DoD use Lean Six Sigma as part of their continuous process improvement (CPI) effort aimed at enhancing all aspects of support provided to military operating forces to maximize combat readiness and war fighting capability. Lean Six Sigma Is in the Army Now, Improving Efficiency o A sweeping rollout of Lean Six Sigma is helping the Army transform its business practices and free up resources - all to better support its soldiers. The Army deployment is the largest ever attempted, eventually encompassing 1.3 million people. Letterkenny Army Depot: The Army Teaches Business a Lesson in Lean Six Sigma Meeting Army Black Belt Project and Certification Goals o To increase Black Belt project completion and certification, the Army is using Belt course portfolios within its project-tracking software program to monitor leading and lagging indicators to ensure that more Belts are reaching their goals on time. P&R IM Improves Management of Health Treatment Records o P&R IM, Office of the Under Secretary of Defence (Personnel and Readiness), led an analysis of the Health Treatment Record (HTR) life cycle management process to help ensure service members and veterans receive their benefits in a timely manner. Reserve Unit Improves Requisition Process o Once faced with an 80 percent rejection rate of requests for supplies and equipment from units that fall under the 335th Signal Command, the Researve Unit's Lean Six Sigma project transformed the requisition process to a 90 percent approval rate. Reducing Total Ownership Cost (R-TOC) and Value Engineering (VE) Army to Save $130 Million/Year For Language Services, Thanks to Lean Six Sigma Page 28 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  29. 29. Lean Six Sigma Practice at KINDUZ Consulting Using Simulation to Design Robust Combat Vehicles o A simulation model and sensitivity analysis were used to develop a robust design for the rotational device on a ground combat vehicle. The end result was a tool that allowed for a designer to develop a new system with a higher degree of reliability. Driving Improvements in Government Service Delivery Using Lean Six Sigma: Defence Leads the Way Up Close with J.D. Sicilia o In an interview with iSixSigma, J.D. Sicilia, director of the Department of Defence Lean Six Sigma Program Office, shares about the purpose of the office, his deployment strategy and how the office will interact with the services. Deploying Lean Six Sigma within the U.S. Navy: An Interview with COMSPAWAR‘s Robert Kamensky Transforming the Armed Forces Through Lean Six Sigma: An interview with Nathan Sprague Reengineered recruitment process to improve turn-around-time for recruitment and right fitment of resources Rollout of Six Sigma in an HR Department o HR was seen as reactive, uncoordinated, over-manned and unprofessional, delivering poor, slow and non cost-effective services. Employees were working hard to keep broken and ill-defined processes in place. The outputs of the key HR processes were not clearly defined. This image had a demoralizing effect on HR employees as they were aware that their considerable efforts were not appreciated in the business. This case provides the ways in which a turnover was achieved which resulted in improved bottom lines and employee motivation levels Reducing Employee Turnover o A clinical centre had issues with the employee turnover in their first year. This case study talks about the investigation methodologies and the reasons for a turnover. It also emphasizes on finding the various correlations and ways to neutralize them Cost-Saving New Process to Eases Transition as Workers Retire or Quit o Building a succession plan for key employees is a vital task for any HR department across organization. This case talks about how succession plan was created which not only helped in transition but also more productive workforce Page 29 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  30. 30. Lean Six Sigma Practice at KINDUZ Consulting and direct cost savings Driving Workplace Performance: Using Analytics, Dashboard Metrics, and Soft Skills to Improve Result Economics play a vital role in our approach to a project. This case study explains on differential approaches to process improvements when we have constrained options, human involvement and different tools to use to make the initiative successful 11.0 REFERENCES 1. Mr. Venkatesh Kumar Parusuram, Chief Executive Officer, Vensoft Systems Pvt. Ltd. 2. Ms. Vanita Sahgal, Senior Manager – Training & Development, GVK Bio 3. Mr. Raju L Kanchibhotla, Chief Executive Officer, Logic Designers 4. Mr. Mallikarjun Akula Managing Director, Manuh Solutions (Healthcare IT Services) 5. Mr. Umakanta Mansingh, Head - Quality, Infotech Enterprises… and many more Contact details of the references will be provided on request. Page 30 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved
  31. 31. Lean Six Sigma Practice at KINDUZ Consulting 12.0 CONTACT INFORMATION Mr. Pavan Kota Chief Executive Officer India Mobile: +91-9246185183 pavan.kota@kinduz.com Mr. Sundeep Madireddy Senior Director, Customer Relationships India Mobile: +91-9246185180 sundeep.m@kinduz.com KINDUZ Business Consulting Pvt. Ltd #5-62/9/22-B, V.V. Nagar, St. No.8, Habsiguda, Hyderabad, Andhra Pradesh, India. ZIP: 500 007 India Office: +91-40-40165594 US Phone: +1-312-473-9767 Websites: http://www.kinduz.com/ , http://sixsigma.kinduz.com/ Page 31 of 31 uncontrolled if © 2009 - 2010 KINDUZ Consulting Version 1.0 copied or printed http://www.kinduz.com/ Release Date: March 14th 2010 Confidential, All Rights Reserved

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