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How to Structure Loyalty Programs for Millennials


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In order to receive the best return from millennial consumers, the following guide suggests 10 ways on how to structure your loyalty program.

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How to Structure Loyalty Programs for Millennials

  1. 1. How to Structure Loyalty Programs for Millennials To reach millennials, businesses must design loyalty programs that appeal specifically to the group. Here are some tips to accomplish that. EXPLAIN IT CLEARLY Because millennials have so many choices, they won’t have the patience for a program that doesn’t make sense to them. Include an explainer page where the details of your system are laid out clearly for all to understand. TAKE ADVANTAGE OF SOCIAL MEDIA Millennials spend a lot of time checking Facebook, Twitter and Instagram feeds, so be sure you have a presence there. Offer a reward for following your brand on these platforms and you’ll benefit from increased exposure. USE EXPERIENCES AS INCENTIVES Discounts are appreciated, but today’s young people aren’t motivated entirely by money. Offering rewards that take the form of experiences such as games or downloadable content engages with them on another level. MAKE IT EASY TO PARTICIPATE Offering millennial customers convenience is a key way to engage them. For example, a key ring tag they can scan at the point of sale to activate their reward will make it simpler to be involved. PARTNER WITH A CHARITABLE CAUSE Members of this generation are more community-minded, and they seek ways to make a positive impact on the world around them. Harness that impulse by partnering with nonprofits or charities, perhaps by tying incentives to contributions. INCLUDE A USER-GENERATED CONTENT COMPONENT Allowing customers to share content on social media and connecting this action to a points system encourages them to earn rewards while spreading awareness of your brand online. ENABLE TWO-WAY COMMUNICATION Marketing is no longer a one-way street. You must be open to feedback from your loyalty program’s members and make it easy for them to share it. Include a link or a comment section in your emails or on your app. EMPHASIZE VISUAL INFORMATION Because millennials process information much faster than previous generations, they want you to cut right to the point. Do that by using visuals as much as possible. Use high-quality photos of your products whenever you can. PERSONALITY MATTERS The younger generation likes to define itself through the brands it uses. That means the image your brand projects is a huge part of attracting millennials. Make sure your reward program reflects the identity that makes you a favorite among your customers. BASE YOUR REWARDS ON STATUS Structuring your rewards in tiers plays into millennials’ love of games and achievements. When they can “level up” the same way they can in a video game, they’ll be more motivated to participate.