SYNOPSIS Armor Coat C.J Albert 52-year-old Ed McGlynn New-comer Roger Sterling
SYNOPSIS Ed- the star salesperson Roger was assigned to work with Ed on his computer knowledge Ed closed himself off from learning new technology Ego clash began between two Both was looking for solution ; therefore went to business dinner. But no solution came out Both turned to C. J. for counsel and warned to leave the company
Ed’s ego and self-esteem Age gap Reverse mentoring
Why did C. J. need to connect theworks of both Ed McGlynn andRoger Sterling?
Ed has 23 years of experience with “Armor Coat” had a very strong information regarding customer base Roger – “web guru” Had a reputation for his technological savvy Non-existent people skill If the customer-focused salespeople understood the Web more, they could help the company use the Internet to boost profits and improve service.
WHY THE TECHNOLOGICAL CHANGEWAS NEEDED FOR “ARMOR COAT”?
GROUNDS To continue its existence in the market Changing customer’s mentality No other way to overcome the customer’s desire To compete with the competitors Cheaper, more efficient, easy to communicate
RECOMMENDATION FOR C. J. Undo the damage to Ed. Assist Ed in his efforts to accommodate all the changes. Should have an intervention from HR Reposition reverse mentoring more positively to his employees. Needs to reexamine how it matches individuals. Seek out the best practice from other companies. Needs to exercises real leadership. badly bruised.
REASONS: New knowledge and technology is frequently up- dated day by day we have to learn otherwise we will live behind the development. age just determines the state of human life and physical development, but knowledge does not increase by age if we do not learn.