1. Distribution Value Chain Processes
Collaborate
Plan
Buy
Market
Research
Forecasting
Manage
Suppliers
Item
Management
Planning
Supplier Negotiations/Bidding
Stocking
Purchase Contracts and
Agreements
Availability
Purchase
Requests
Alternate Products
Planning
Purchase Order
Management
Visibility
Process
Payments
Sell
Manage
Opportunities
Cross-Sell/Up-Sell
/Commissions
Quotations
and Pricing
Sales Contracts and
Agreements
Receiving
Inspection/
Disposition
Warehouse
Operations
Allocations
Service
Manage
Staff
Call
Center
Strategic
Planning
Recruiting and Hiring
Processes
Returned
Materials
Account and
Report
Compensation and Payroll
Activities
Returns
Dispositions
Financial Consolidations
Field Service
and Supply
Finances
Treasury and Banking Assets
Information Assets (Content)
Picking/Packing
Other Direct Operations
Promotions and Rebates
Traceability
Catalog/Price Management
Shipping and
Exports
Transportation
Billing and Process
Receivables
Marketing
Technology
Fixed
Assets
Property/
Facilities
Projects
Human Resources
and Benefits
Process Change
and Personal Development

2. Distribution Value Chain
Sell/Deliver
(Order to Cash
& Marketing
(Concept to Opportunity)
Plan
(Demand to Available)
Service
Buy
(Consumption to
Replenishment)
(Procure to Pay)
Manage
(Manage the Business)
Staff
(Manage Human Capital)
Customers
Suppliers/Contractors
Collaborate

3. Call Center
& Field
Service/Supply
Business
Development
Market Research
& Item Mgmt.
Marketing
Automation
Account &
Opportunity
Management
Sales
Cross-Sell/
Up-Sell/
Commissions
Sales Contracts/
Agreements
Pick/Pack
Change Orders
Traceability/
Transportation
People &
Equipment
Performance
Management
Recruitment &
Onboarding
Compensation &
Payroll Activities
Equipment Mgmt.
& Rental
Planning &
Forecasting
Buy, Manufacture
, Distribute
Inventory
Management
Promotions &
Rebates
Catalog & Price
Management
Treasury &
Banking
BI & Reporting
Fixed
Assets/Property/
Facilities
Financial
Control
Interoperability
GL/AR/AP/FA
Procurement
Microsoft
Office
Governance/
Risk/Compliance
Microsoft
SharePoint
Microsoft SQL
Server
Microsoft
Lync
Microsoft
Exchange
Microsoft
Fast
Microsoft
System Center