ATTITUDE•   Cognitive component               •   Changing his attitude                                      •   Changing ...
•   Identity                    • Affective commitment•   Psychological empowerment   • Continuance commitment•   Particip...
•   Give clear guidelines• They consider the reward                                    •   Allow control over performance ...
• JOB PERFORMANCE                        When we do a good job, we feel good                         intrinsically       ...
Chapter 2 attitudes & job satisfaction
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Chapter 2 attitudes & job satisfaction

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Chapter 2 attitudes & job satisfaction

  1. 1. ATTITUDE• Cognitive component • Changing his attitude • Changing his behavior• Affective component • Developing a rationalization• Behavioral component • Importance• “attitude – as „ evaluative • Influence statements either favorable or • Rewards unfavorable- concerning : objects, people or events. They  Importance reflect how one feels about  Correspondence to behavior something”  Accessibility  Social pressures  Direct experience
  2. 2. • Identity • Affective commitment• Psychological empowerment • Continuance commitment• Participation • Normative commitment• High performance and low • Research on OC found that : absenteeism  Higher productivity  Lower absenteeism  Affective commitment has greater impact  Cultural differences
  3. 3. • Give clear guidelines• They consider the reward • Allow control over performance system in the organization to • Are consistent with their identity and be fair. training • Are meaningful• They are allowed to participate • “ an individual‟s involvement with in the decision making process satisfaction with and enthusiasm for the work he or she does”. and express their opinions and • Short term effects : share their ideas  Involvement  Effort• The managers or immediate  Persistence superior are thought of as • Long term effects : supportive and understanding  Good physical & mental  Heath & well being
  4. 4. • JOB PERFORMANCE  When we do a good job, we feel good intrinsically  Besides high productivity results in greaterMEASURES : economic, sociological & psychologicalSingle global rating rewards in the form of pay raise, greater recognition, promotion etc this in turnFacet rating increases job satisfactionDETERMINANTS : • CUSTOMER SATISFACTIONWork itself  Training employeesPay  Rewarding employeesPersonality  Creating a positive work environmentIMPACT :  Conducting regular employee satisfactionExit surveys. • ABSENTEEISMVoice • EMPLOYEE TURNOVERLoyalty • WORK PLACE DEVIANCENeglect • ACROSS CULTURES

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