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Making Feedback Work in your Teams

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Slide deck from my Agile 2010 talk

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Making Feedback Work in your Teams

  1. 1. Making feedback work
  2. 2. Show of hands
  3. 3. Who wants to grow in their jobs?
  4. 4. Imagine...
  5. 5. Everyday growth
  6. 6. The secret...
  7. 7. Feedback
  8. 8. Which Agile practices manifest the value of feedback?
  9. 9. Practices designed to...
  10. 10. improve software
  11. 11. How about...
  12. 12. improving people?
  13. 13. Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
  14. 14. Giving Feedback
  15. 15. Be an Art Critic
  16. 16. Step1: Draw a picture representing ThoughtWorks University
  17. 17. Step 2: Exchange sheets with your neighbour.
  18. 18. Step 3
  19. 19. Strengthen Confidence
  20. 20. Reflection
  21. 21. Step 4
  22. 22. Improve Effectiveness
  23. 23. Reflection
  24. 24. Fear Less
  25. 25. Step 5
  26. 26. Make changes
  27. 27. Reflection
  28. 28. “The meaning of your communication is the response you get.”
  29. 29. Giver’s Fantasy
  30. 30. Ladder of Inference
  31. 31. A true story...
  32. 32. Pravin Pandit
  33. 33. Pravin was upset
  34. 34. Pravin’s boss • didn’t catch up with him • gave his project to Akash • interacted positively with Akash
  35. 35. Lisa Lorn (Pravin’s boss)
  36. 36. Has no idea ...
  37. 37. Pravin decides to give feedback...
  38. 38. I can’t trust you!
  39. 39. I can’t trust you!
  40. 40. I can’t trust you! Yes, you can!
  41. 41. I can’t trust you! Yes, you can! You play favourites!
  42. 42. I can’t trust you! Yes, you can! You play favourites! No, I don’t!
  43. 43. I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me!
  44. 44. I can’t trust you! Yes, you can! You play favourites! No, I don’t! You don’t care for me! Yes, I do!
  45. 45. What went wrong?
  46. 46. F Where Pravin focussed
  47. 47. Where he should have F focussed F Where Pravin focussed
  48. 48. How When and
  49. 49. Our Model for Feedback
  50. 50. Your observation + How you felt (impact)
  51. 51. undeniable! F Your observation + How you felt (impact)
  52. 52. undeniable! F Your observation + How you felt (impact) F undeniable too!
  53. 53. An example ...
  54. 54. WhEN you Don't Catch up with me regularly, it makes me feel that you don't care for me.
  55. 55. I'm sorry about that. I assure you this isn't deliberate. Let's set up weekly meetings now!
  56. 56. Much better, huh?
  57. 57. The best time
  58. 58. When will you give feedback? Incident 1
  59. 59. When will you give feedback? Incident 1 Incident 2
  60. 60. Give Feedback...
  61. 61. as close as possible...
  62. 62. to the first incident.
  63. 63. When will you give feedback? Incident 1 Incident 2
  64. 64. When will you give feedback? feedback F Incident 1 Incident 2
  65. 65. When will you give feedback? FFfeedback Incident 1 Incident 2 ask if it’s a good time!
  66. 66. Before you make judgements...
  67. 67. Give Feedback
  68. 68. Top Tips
  69. 69. her e’s no T ack tive fe edb nega
  70. 70. Feedbacno e’s k herr T St engt • henedobfi evef effect n •itipv o s escn adcekce neg am r iveness
  71. 71. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e •itipv o s escn f neg a m r f c iveness per mis sion
  72. 72. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t per he m odel
  73. 73. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s F neg a m r f oc liveness lmwssion oi t Brainsto r perm he m odel solutions
  74. 74. Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
  75. 75. Receiving Feedback
  76. 76. A sk f or ed ba ck Fe
  77. 77. It encourages...
  78. 78. 2 way communication
  79. 79. Don’t d efend
  80. 80. Feedback is like a gift
  81. 81. “ Your critics are the ones telling you they still love you. - Dr. Randy Pausch ”
  82. 82. Se ek ic at io ns cl ar if
  83. 83. Especially...
  84. 84. to understand feedback
  85. 85. Lastly...
  86. 86. Take act ion & Follow u p
  87. 87. Show your commitment
  88. 88. Ask how you did
  89. 89. Our Agenda Receiving Antipatterns & Giving Feedback Feedback resources
  90. 90. Antipatterns & resources
  91. 91. Dee Yanti Patton
  92. 92. She has trouble....
  93. 93. with Feedback
  94. 94. “Sumeet, you’re a very committed worker. ”
  95. 95. “ Sumeet, you’re awesome to work with.You’re an understanding and effective partner.You’re also very dedicated. ”
  96. 96. “I’m you toI improve on.anything for sorry can’t think of ”
  97. 97. In my defense...
  98. 98. Remember...
  99. 99. Your observation + How you felt (impact)
  100. 100. undeniable! F Your observation + How you felt (impact)
  101. 101. undeniable! F Your observation + How you felt (impact) F undeniable too!
  102. 102. Learning Resources
  103. 103. An elearning module
  104. 104. http://bit.ly/TW-Feedback
  105. 105. Patrick Kua thekua.com/atwork
  106. 106. Questions?
  107. 107. Thank You!

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