Feedback Presentation at ThoughtWorks University

2,408 views

Published on

Published in: Education, Technology, Career
  • I agree with your opinion about feedback and I hope Presfee (http://www.presfee.com) will be tool that solves some problems with this.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Feedback Presentation at ThoughtWorks University

  1. 1. Making feedback work
  2. 2. Show of hands
  3. 3. Who wants to grow in their jobs?
  4. 4. Imagine...
  5. 5. Everyday growth
  6. 6. The secret...
  7. 7. Feedback
  8. 8. Which Agile practices manifest the value of feedback?
  9. 9. Practices designed to...
  10. 10. improve software
  11. 11. How about...
  12. 12. improving people?
  13. 13. Our Agenda Receiving Antipatterns &Giving Feedback Feedback resources
  14. 14. Giving Feedback
  15. 15. Be an ArtCritic
  16. 16. Step1:Draw a picture representing ThoughtWorks University
  17. 17. Step 2:Exchange sheets with your neighbour.
  18. 18. Step 3
  19. 19. StrengthenConfidence
  20. 20. Reflection
  21. 21. Step 4
  22. 22. ImproveEffectiveness
  23. 23. Reflection
  24. 24. Fear Less
  25. 25. Step 5
  26. 26. Make changes
  27. 27. Reflection
  28. 28. “The meaning of yourcommunication is the response you get.”
  29. 29. Giver’s Fantasy
  30. 30. Ladder of Inference
  31. 31. A true story...
  32. 32. Pravin Pandit
  33. 33. Pravin was upset
  34. 34. Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash
  35. 35. Lisa Lorn(Pravin’s boss)
  36. 36. Has no idea ...
  37. 37. Pravin decides to give feedback...
  38. 38. I can’t trust you! Yes, you can!You play favourites! No, I don’t!You don’t care for me! Yes, I do!
  39. 39. What went wrong?
  40. 40. Where he should haveF focussedFWhere Pravin focussed
  41. 41. How When and
  42. 42. Our Model for Feedback
  43. 43. undeniable! F Your observation +How you felt (impact) F undeniable too!
  44. 44. An example ...
  45. 45. WhEN you Dont Catchup with me regularly, it makes me feel thatyou dont care for me.
  46. 46. Im sorry about that.I assure you this isntdeliberate. Lets set up weekly meetings now!
  47. 47. Much better, huh?
  48. 48. The best time
  49. 49. When will you give feedback?Incident 1 Incident 2
  50. 50. Give Feedback...
  51. 51. as close as possible...
  52. 52. to the first incident.
  53. 53. When will you give feedback? FFfeedbackIncident 1 Incident 2 ask if it’s a good time!
  54. 54. Before you make judgements...
  55. 55. Give Feedback
  56. 56. Top Tips
  57. 57. Feedbacno e’s k herr T St engt • adcekcr henedobfi o evef efAestk n e escn f •itipv o s Fneg a m r f oc liveness lmwssion oi t Brainsto r perm he m odel solutions
  58. 58. Lastly,
  59. 59. Phrasing Matters
  60. 60. Our Agenda Receiving Antipatterns &Giving Feedback Feedback resources
  61. 61. ReceivingFeedback
  62. 62. A sk f or ed ba ckFe
  63. 63. It encourages...
  64. 64. 2 way communication
  65. 65. Don’t d efend
  66. 66. Feedback is like a gift
  67. 67. “ Your critics are the onestelling you they still love you. - Dr. Randy Pausch ”
  68. 68. Se ek ic at io nscl ar if
  69. 69. Especially...
  70. 70. to understand feedback
  71. 71. Lastly...
  72. 72. Take act ion & Follow u p
  73. 73. Show your commitment
  74. 74. Ask how you did
  75. 75. Our Agenda Receiving Antipatterns &Giving Feedback Feedback resources
  76. 76. Antipatterns & resources
  77. 77. Dee Yanti Patton
  78. 78. She has trouble....
  79. 79. with Feedback
  80. 80. “Sumeet, you’re a very committed worker. ”
  81. 81. “ Sumeet, you’re awesome to work with.You’re an understanding and effective partner.You’re also very dedicated. ”
  82. 82. “I’m you toI improve on.anything for sorry can’t think of ”
  83. 83. In my defense...
  84. 84. Remember...
  85. 85. undeniable! F Your observation +How you felt (impact) F undeniable too!
  86. 86. Learning Resources
  87. 87. An elearning module
  88. 88. http://bit.ly/TW-Feedback
  89. 89. Patrick Kua thekua.com/atwork
  90. 90. Questions?
  91. 91. Thank You!

×