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Metrics That Matter
Sujayath Ali
Founder – Voonik.com
About me
Sujayath Ali
Founder @ Voonik.com
Product Manager @ Amazon for 7 Years.
VP, Product Management @ Visa.
MBA from I...
Disclaimer
• This presentation is intended for startup
founders seeking VC investment.
• This presentation is not based on...
In 1987, Aluminum Company of America (Alcoa), was at historic low. A
new CEO was appointed and the CEO said something in t...
METRICS, WHY SHOULD I CARE?
Which company would you invest in?
“We are building innovative, reliable products and services; we are taking
the world in...
Metrics, why should I care?
• As a founder, you are a story-teller. You are
constantly selling your story to investors,
pa...
Metrics, why should I care?
• Understand the story that metrics are telling
you – every day, every week, every month.
– Th...
Btw, those quotes are from …
“We are building innovative, reliable products and services; we are taking
the world in imagi...
METRICS THAT MATTER
What did that CEO say?
“Workplace safety is the only metric that I will
focus on. I intend to go for zero injuries. The
co...
The Keystone Metric
One metric that the entire organization rallies
around.
Which Metric will you focus on?
Lets say, metrics A, B and C are on par with
industry. D and E are below par. F is above p...
What is your keystone metric?
• What’s the use in putting all the hard work,
just to become on par with industry?
• The ke...
Keystone Metrics change over time
• Voonik had different keystone metrics across
stages: MVP stage, Building Block stage, ...
Keystone Metric should Grow
“Pick a growth rate and then just try to hit it
every week. The key word here is "just." If yo...
And what happened to Alcoa?
• Within a year of the CEO’s speech, Alcoa’s
profits hit a record high.
• In the tenure of the...
WHAT SHOULD I TRACK?
Metrics to Track
• In addition to keystone metric, you should be
tracking a lot more metrics.
• A sub-par metric is not ba...
Metrics to Track
• You might not know all the metrics you would
need in future. So better enable tracking for
all possible...
Metrics to track
• Sometimes, you need to invent a metric.
– At Voonik, we have a custom metric to measure
the effectivene...
DELEGATION OF METRICS
Metric Owners
• Before creating a project roadmap, create a
metrics roadmap.
• Assign a owner for every important metric. ...
Input Metric / Output Metric
• Metrics that are under your circle of influence are
input metrics.
– Example: Number of pro...
PITFALLS TO AVOID …
Pick the story that suits your stage
• You might have best-in-class conversion rate, multiple-x
growth rate but …
– It is ...
Don’t get into Micro Optimizations …
• At the early stage, you should be looking at
macro changes and not micro optimizati...
Don’t go Top-down
• Always build your projections bottoms up.
• Your valuation depends on your projection.
Bottoms-up give...
Do Everything
• Investors and stakeholders are not going to be happy
when you just focus on 1 or two stories in a month.
T...
Liked the presentation?
You can thank by sharing this presentation with your FB / Twitter friends …
Write to me: sujayath@...
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How to use Metrics to Woo Investors?

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How can you become an attractive company for investors and business partners by choosing the right metrics?

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How to use Metrics to Woo Investors?

  1. 1. Metrics That Matter Sujayath Ali Founder – Voonik.com
  2. 2. About me Sujayath Ali Founder @ Voonik.com Product Manager @ Amazon for 7 Years. VP, Product Management @ Visa. MBA from ISB, Hyderabad.
  3. 3. Disclaimer • This presentation is intended for startup founders seeking VC investment. • This presentation is not based on researching multiple companies or surveying multiple founders; this is based on what personally worked for me at Voonik and Amazon. – So take it with a pinch of salt.
  4. 4. In 1987, Aluminum Company of America (Alcoa), was at historic low. A new CEO was appointed and the CEO said something in the first investor meeting. All the analysts panicked, started calling their clients and asked them to immediately sell the company. What did the new CEO Say?
  5. 5. METRICS, WHY SHOULD I CARE?
  6. 6. Which company would you invest in? “We are building innovative, reliable products and services; we are taking the world in imaginative new directions.” Or “We created a new category of devices and have already sold more than 200 Million devices. Every quarter has been better than the previous quarter, since the launch.”
  7. 7. Metrics, why should I care? • As a founder, you are a story-teller. You are constantly selling your story to investors, partners, employees, press, and who not. • Metrics is nothing but a story, told in numbers. This story is much more interesting and credible to investors and business stakeholders.
  8. 8. Metrics, why should I care? • Understand the story that metrics are telling you – every day, every week, every month. – This is the best way to keep a close tab on your business. • Practice how you will convey that story to outside world - every day, every week, every month. • Pick the interesting stories. • Plant seeds for better stories.
  9. 9. Btw, those quotes are from … “We are building innovative, reliable products and services; we are taking the world in imaginative new directions.” “We created a new category of devices and have already sold more than 200 Million devices. Every quarter has been better than the previous quarter, since the launch.”
  10. 10. METRICS THAT MATTER
  11. 11. What did that CEO say? “Workplace safety is the only metric that I will focus on. I intend to go for zero injuries. The company updates will only talk about this metric and not about financial numbers or capital ratios”
  12. 12. The Keystone Metric One metric that the entire organization rallies around.
  13. 13. Which Metric will you focus on? Lets say, metrics A, B and C are on par with industry. D and E are below par. F is above par.
  14. 14. What is your keystone metric? • What’s the use in putting all the hard work, just to become on par with industry? • The keystone metric should make you stand out from the crowd. • Keystone metric might not be in the metrics that you are currently tracking. Look deeper. Look everywhere.
  15. 15. Keystone Metrics change over time • Voonik had different keystone metrics across stages: MVP stage, Building Block stage, and Scaling Stage. • Keystone Metric could also change in the same stage, based on new information and changing priorities.
  16. 16. Keystone Metric should Grow “Pick a growth rate and then just try to hit it every week. The key word here is "just." If you hit that number, you're successful for that week. But if you don't hit it, you've failed in the only thing that mattered.” Startup = Growth - Paul Graham
  17. 17. And what happened to Alcoa? • Within a year of the CEO’s speech, Alcoa’s profits hit a record high. • In the tenure of the CEO, the market cap went up by $27 Billion. • Anyone who invested on the day of the speech would have got 6X returns.
  18. 18. WHAT SHOULD I TRACK?
  19. 19. Metrics to Track • In addition to keystone metric, you should be tracking a lot more metrics. • A sub-par metric is not bad, as long as you planned it that way. • A phenomenal metric is not good, if you don’t understand why is it that way.
  20. 20. Metrics to Track • You might not know all the metrics you would need in future. So better enable tracking for all possible metrics you could think of. • Send events for every action. • If possible, try creating a single repository. – At voonik, we dumped all the data from Google Analytics (GA) and FreshDesk into our database so that we can combine them with Voonik data to create meaningful reports that are not possible in GA.
  21. 21. Metrics to track • Sometimes, you need to invent a metric. – At Voonik, we have a custom metric to measure the effectiveness of our algorithms. – At Amazon, we had a number of invented metrics. • Don’t miss human metrics. – Example: Productivity metrics, Effort Burn rate • Don’t miss metrics outside your product. – Metrics for the platforms and services you use
  22. 22. DELEGATION OF METRICS
  23. 23. Metric Owners • Before creating a project roadmap, create a metrics roadmap. • Assign a owner for every important metric. Have them report the story every day. • Assign projects / tasks to the person whose metrics will be affected by the project. • Make sure every metric owner understands their part of story and the goals. • Don’t go by benchmarks. Go by what is needed for your business model.
  24. 24. Input Metric / Output Metric • Metrics that are under your circle of influence are input metrics. – Example: Number of products added, Number of steps in checkout, design of the website • Metrics that are outside your circle of influence are output metrics. They are influenced by input metrics. – Number of orders, Sales Volume, Contracts. • Assign only Input metrics to subordinates. – They will be frustrated if their efforts don’t impact the output metrics. – By assigning input metrics, you avoid hearing excuses for not meeting goals.
  25. 25. PITFALLS TO AVOID …
  26. 26. Pick the story that suits your stage • You might have best-in-class conversion rate, multiple-x growth rate but … – It is meaningless, without scale. – You can grow from 1 to 2 orders and claim 100% growth rate. • Pick stories / metrics that makes sense for your stage – Percentage of positive reviews or repeat usage is better story than growth rate for a startup without scale. • Pick stories / metrics that will lead you to next stage – Example: I will be ready to scale when I am handling X orders with Y repeat rate.
  27. 27. Don’t get into Micro Optimizations … • At the early stage, you should be looking at macro changes and not micro optimizations such as button color and font type. – Don’t avoid them altogether either. Use your judgment • Don’t care about industry benchmarks. Different companies measure the same metric differently – Example: How do you measure conversion rate?
  28. 28. Don’t go Top-down • Always build your projections bottoms up. • Your valuation depends on your projection. Bottoms-up gives credibility to your projections. • Keep the projections ambitious but achievable. • Don’t believe the analyst reports.
  29. 29. Do Everything • Investors and stakeholders are not going to be happy when you just focus on 1 or two stories in a month. They want you to do everything, like a big company. How do you do it? – At Voonik, we had a building block stage between MVP stage and Scaling stage. – We got an agreement with investors that in the building block stage, every month we will focus on one new story and also maintain the stories from previous months. – So by the time scaling stage started, we had all the stories in good place. We scaled the inputs and outputs maintaining all the stories, in other words, doing everything.
  30. 30. Liked the presentation? You can thank by sharing this presentation with your FB / Twitter friends … Write to me: sujayath@voonik.com Twitter: @sujayath

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