EE&FA - TEAMS AND TEAM WORKS - FINAL YEAR CS/IT - SRI SAIRAM INSTITUTE OF TECHNOLOGY - DR.K.BARANIDHARAN

1. Dr.K.Baranidharan
Present by…

2. TOTAL
QUALITY
MANAGEMENTTQM
218 August 2013

3. TEAMS AND TEAM WORK
Presented by
Dr.K.Baranidharan

6. • TEAM: a group of people working
together to achieve common objectives
or goals.
• TEAMWORK: cumulative actions of the
team during which each member of the
team subordinates his individual
interests and opinions to fulfill the
objectives or goals of the group
• TQM :the involvement of everyone in
making improvements

7. Benefits of TEAMWORK
• Improved solutions to quality
problems
• Improved ownership of solutions
• Improved communications
• Improved integration
• Improved cooperation

8. 15-8
The Types of Groups and Teams in
Organizations
Figure 15.2

9. 15-9
The Types of Groups and Teams
• Formal Group
–A group that managers establish to
achieve organization goals.
• Cross-functional teams
– composed of members from different
departments
• Cross-cultural teams
– composed of members from different
cultures or countries

10. 15-10
The Types of Groups and Teams
• Informal Group
– A group that managers or nonmanagerial
employees form to help achieve their own
goals or to meet their own needs.

11. 15-11
The Types of Groups and Teams
Type of Team
Top-management
team
A group composed of the CEO, the president,
and the heads of the most important
departments
Research and
development team
A team whose members have the expertise
and experience needed to develop new
products
Command groups A group composed of subordinates who
report to the same supervisor, also called a
department or unit,
Task forces A committee of managers or nonmanagerial
employees from various departments or
divisions who meet to solve a specific,
mutual problem; also called an “ad hoc”
committee

12. 15-12
The Types of Groups and Teams
Type of Team
Self-managed work
team
A group of employees who supervise their
own activities and monitor the quality of the
goods and services they provide.
Virtual team A team whose members rarely or never meet
face to face and interact by using various
forms of information technology such as
email, computer networks, telephone, faxand
video conferences.
Friendship group An informal group composed of employees
who enjoy each other’s company and
socialize with each other.
Interest group An informal group composed of employees
seeking to achieve a common goal related to
their membership in an organization.

13. 15-13
Teams and
Responsiveness to Customers
• Responsiveness to Customers
– Difficult to achieve given the many
constraints.
• Safety issues, regulations, costs.
– Cross-functional teams can provide the wide
variety of skills needed to meet customer
demands.
• Teams consist of members of different
departments.

14. Browaeys and Price, Understanding Cross-cultural Management, 1st Edition, © Pearson Education Limited 2009Slide 16.14
Team Role
Team role Descriptors and strengths
Completer-finisher introvert, delivers on time
Implementer Conservative, reliable, turns ideas into practical actions
Team Worker co-operative, averts friction
Specialist provides knowledge and skills in rare supply
Monitor Evaluator open to change, judges accurately
Co-ordinator Dominant, good chairperson, delegates well
Plant Trustful, creative, solves difficult problems
Shaper Emotional, impatient, has the drive to overcome obstacles
Resource Investigator Diplomatic, persuasive, communicative, develops contacts

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Characteristics of an effective team
 Competency – in terms of technical skills
and managerial skills.
 Hardware, software skills as well as
communication and interpersonal skills.

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Characteristics of an effective team
 Common purpose – everyone works for the
same set of objectives described in the
project plan. This helps:
 channel collective efforts toward the ultimate
goal of the project; e.g., customer satisfaction.
 focus communication
 reduce ambiguity.
 increase interaction among members.

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Characteristics of an effective team
 Sense of trust – among team members as
well as between members and the project
manager.
 Members feel comfortable discussing
mistakes.
 Members feel comfortable asking each other
for help.
 It reduces secrecy, rumor, gossip, etc.

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Characteristics of an effective team
 Positive attitude – the team exhibits a can-
do attitude at all times.
 Especially when project is faced with
setbacks and difficulties; turnover, vendor
issues, resource shortfall.
 It shows creativity and exhibits problem
solving attitude to get things done within time
and budget.

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Characteristics of an effective team
 Outcome oriented – the team understands
that ultimately it is the customer satisfaction
that matters.
 Considers project owners, sponsors, users
and the management as customers.
 Works toward accomplishing the desired
outcome.

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20
Characteristics of an effective team
 Problem solving – the team seeks creative
means to accomplish goals and objectives.
 The ability to see problems before they arise
and to prepare for appropriate response.
 It reflects team competency and experience
and creates respects from stakeholders.

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Characteristics of an effective team
 Synergy – the team exhibits high levels of
energy, coordination, and effectiveness.
 The team functions as a cohesive unit.
 Communication among members is smooth
and effortless.
 There is a high level of understanding among
members with respect to project goals.
 The team’s energy is focused and waist is
minimized.

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Characteristics of an effective team
 Responsibility – members feel responsible
for successes and failures of the project.
 Individuals succeed or fail when the team
succeeds or fails.
 Individuals relate responsibilities of their work
units and tasks with those of the project.

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Characteristics of an effective team
 Openness – the team exhibits openness for
exchanging ideas.
 Innovation and critical thinking is encouraged.
 Proposals for change are forthcoming,
realistic and timely.
 Members feel comfortable seeking help from
others; this will reduce problems later.

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Characteristics of an effective team
 Professionalism – the team holds high
standard, respects the individual, and
adheres to codes of ethics.
 The team exhibits integrity.
 Members respect each other, customers, and
stakeholders.

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Barriers to Team progress
 Insufficient training
 Lack of planning
 Lack of management support
 Lack of union support
 No time to do improvement work
 Project objectives are not significant
 Project scope too large
 Incomplete rewards and compensation
25

26. Stages of Team Development
Forming Storming
Norming Performing Adjourning

27.  Group of individuals and team work.
 Agreement and role allocation are challenged
and the established at the stage of team
developed
 Team development , formal and informal
relationships
 Operating successful manner
 Performance is to be evaluated in view of the
set targets

28. Dr.K.Baranidharan
THANK YOU