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SuiteHelp 4.0: Latest Features in Enterprise Webhelp


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Learn about the new features in SuiteHelp 4.0, the latest in enterprise webhelp!

SuiteHelp 4.0's mobile-friendly responsive design uses common Bootstrap elements already familiar to mobile users. SuiteHelp 4.0 also includes a variety of improvements in context sensitivity, navigation, and ease of customization.

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SuiteHelp 4.0: Latest Features in Enterprise Webhelp

  1. 1. SuiteHelp 4.0 Joe Gelb Renah Scarowsky October 7, 2015
  2. 2. Main Topics • Who are we? • Vision behind SuiteHelp • High-Level Architecture • Native Mode for HTML5 Generation • Review of new features and updates • Roadmap for upcoming releases
  3. 3. What do we do ? Help organizations deliver quick access to relevant information, improving customer experience while reducing cost of creating and maintaining content How do we do it ? We provide solutions and services that enable content structure, management, collaboration and distribution to the viewer’s platform and language of choice Who do we serve ? Multinational corporations and public organizations, mostly from hi- tech, manufacturing, defense, pharma, telecom and finance Suite Solutions Leader In Intelligent Content Delivery
  4. 4. Our Approach: The Knowledge Value Chain – Organization Maturity Model • 10 tracks leading to increase in business value • Useful: shows your position versus the industry and creates an actionable roadmap • Incremental: no need to do it all at once • Modular: pick and choose the tracks most valuable for you • Proven: based on actual experience with our customers We Help Our Customers Go Up The Value Chain And Increase Business Value !
  5. 5. Delivering Consistent Content Across All Customer Touchpoints
  6. 6. Vision behind SuiteHelp Industry-strength solution for HTML-based content delivery • High-quality, cross-device web help • Reliable, quick, secure • Maintains high level of cross-platform, cross-browser, cross-device support via the Bootstrap platform • Supports super-high ability for customization and branding • Supports modern standards while respecting legacy requirements • Supports wide range of deployment options
  7. 7. High-Level Architecture Shakespearean Templates: • Hamlet for HTML • Lucius for CSS Process Flow using Native HTML5 Generation Process Flow using DITA Toolkit HTML Generation
  8. 8. Native Mode for HTML Generation • Does not require ANT, XSL, Xpath…. • Tag mapping using classmap.yaml • Control numbering, linking and other behaviors using html-conf.xml • Lightening quick: generates 10,000 topics in 5-10 minutes • Does not require the DITA Open Toolkit • Produces HTML5-compliant output
  9. 9. Review of Key Features and Updates • Responsive out-of-the-box skin using the Bootstrap framework [DEMO] • Optimization for better performance • Javascript and CSS optimizations • Context sensitivity • Landing page: template provided for easier customization • Advanced search • Improved Morphological “fuzzy” search options • Better highlighting of search results • Improved treatment of wildcards, white spaces, periods, underscores • More UI options: display search string, number of topics found, etc. • Provided using SuiteHelpServer, client or server, Linux / Windows / Mac • Improved video support • Easy to pass parameters from DITA into HTML tagging
  10. 10. Video coding example: DITA Markup: <object type=”Ooyala video” data=”hjYXFkbDqBN6ncal9lbzsbVbqKz6KDYf” width="640" height="360"/> HTML Output: <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" codebase="" height=360"" id="ooyalaPlayer_3118862_1396368066" width="640"><param name="movie" value=";ver sion=2"><param name="bgcolor" value="#000000"><param name="allowScriptAccess" value="always"><param name="allowFullScreen" value="true"><param name="flashvars" value="embedType=directObjectTag&amp;embedCode=hjYXFkbDqBN6ncal9lbzsbVbqKz6KDYf&amp;videoPcod e=5nc2U6qKXZq9PbE57MANJWXPj_QQ"><embed align="middle" allowfullscreen="true" allowscriptaccess="always" bgcolor="#000000" flashvars="embedCode=hjYXFkbDqBN6ncal9lbzsbVbqKz6KDYf&amp;videoPcode=5nc2U6qKXZq9PbE57MANJWXP j_QQ" height="360" loop="false" name="ooyalaPlayer_3118862_1396368066" play="false" pluginspage="" src=";versi on=2" type="application/x-shockwave-flash" width="640"></object>
  11. 11. Review of Key Features and Updates • Google Analytics: out of the box • Can replace script and site IDs via Hamlet template • Asynchronous loading for large documents • Thumbnail images • Support for multiple indexes • Example: build list of API commands, UI controls, Keys, etc. • Allows you to use xpath to automatically compile lists • Display of draft comments • Uses classmap conditionalization based on parameters or map metadata
  12. 12. Review of Key Features and Updates • Branding: Support for multiple branding skins • OEM, different business units • Differentiate between documentation / training • Audience filtering • Display of flagging based on conditional attributes • Localization • Right-to-left support for Arabic and Hebrew • Out-of-the-box vars files tailored for the SuiteHelp UI • Integrations with oXygen, XMetaL, SDL LiveContent, IXIASOFT, Astoria, Bluestream, easyDITA, more
  13. 13. Upcoming Point Release • Customer Feedback [Demo] • Upgraded chunking support
  14. 14. Sample Technical Use Cases • Customizing the home page (index.hamlet) • Customizing the UI (body-bootstrap.hamlet) • changing layout • hiding elements • adding scripts such as usage metrics • Using classmap for mapping between DITA and HTML elements • Suitehelp conf file • CSS variables, table numbering, landing page
  15. 15. Let us know how we can help you For additional information, contact: Joe Gelb Check out: Join our LinkedIn group!