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Module 13
Project Stakeholder Management
Agus Suhanto
Module Overview
• Lesson 1: Key Concepts & Terms
• Lesson 2: Plan Stakeholder Engagement
• Lesson 3: Manage Stakeholder En...
Lesson 1: Key Concepts & Terms
• Project Stakeholder Management
• Project Stakeholder Management Processes
• Key Terms
• T...
Project Stakeholder Management
• Project stakeholder management is the
processes required to identify the people, groups,
...
Project Stakeholder Management Processes
• Identify Stakeholders
• Plan Stakeholder Engagement
• Manage Stakeholder Engage...
Key Terms
• Stakeholder: persons or group of people who are
impacted or can impact the project in a positive or
negative w...
Trends & Emerging Practices
• Identifying all stakeholders.
• Team members are involved in stakeholder
engagement activiti...
Tailoring Considerations
• Stakeholder diversity.
• Complexity of stakeholder relationships.
• Communication technology.
Considerations for Adaptive Environments
• Agile approach requires active engagement and
participation with project stakeh...
Lesson 2: Identify Stakeholders
• Identify Stakeholders Overview
• Identify Stakeholders Data Flow
• Identify Stakeholders...
Identify Stakeholders Overview
• Identify stakeholders is the process of identifying
project stakeholders regularly and an...
Identify Stakeholders Data Flow
Identify Stakeholders Input
• Project charter
• Business documents
• Business case
• Benefits management plan
• Project ma...
Identify Stakeholders Tools & Techniques
• Expert judgment
• Data gathering
• Questionnaires and surveys
• Brainstorming
•...
Identify Stakeholders Output
• Project documents
• Stakeholder register
• Change requests
• Project management
plan update...
Lesson 2: Plan Stakeholder Engagement
• Plan Stakeholder Engagement Overview
• Plan Stakeholder Engagement Data Flow
• Pla...
Plan Stakeholder Engagement Overview
• Plan stakeholder engagement is the process of
developing approaches to involve proj...
Plan Stakeholder Engagement Data Flow
Plan Stakeholder Engagement Input
• Project charter
• Project management
plan
• Resource management
plan
• Communications
...
Plan Stakeholder Engagement Tools & Techniques
• Expert judgment
• Data gathering
• Benchmarking
• Data analysis
• Assumpt...
Plan Stakeholder Engagement Output
• Project management plan
• Stakeholder engagement plan
Lesson 3: Manage Stakeholder Engagement
• Manage Stakeholder Engagement Overview
• Manage Stakeholder Engagement Data Flow...
Manage Stakeholder Engagement Overview
• Manage stakeholder engagement is the process
of communicating and working with st...
Manage Stakeholder Engagement Data Flow
Manage Stakeholder Engagement Input
• Project management plan
• Communications management
plan
• Risk management plan
• St...
Manage Stakeholder Engagement Tools &
Techniques
• Expert judgment
• Communication skills
• Interpersonal and team skills
...
Manage Stakeholder Engagement Output
• Change requests
• Project management plan updates
• Communications management plan
...
Lesson 4: Monitor Stakeholder Engagement
• Monitor Stakeholder Engagement Overview
• Monitor Stakeholder Engagement Data F...
Monitor Stakeholder Engagement Overview
• Monitor stakeholder engagement is the process
of monitoring project stakeholder ...
Monitor Stakeholder Engagement Data Flow
Monitor Stakeholder Engagement Input
• Project management plan
• Resource management plan
• Communications management plan...
Monitor Stakeholder Engagement Tools &
Techniques
• Data analysis
• Alternative analysis
• Root cause analysis
• Stakehold...
Monitor Stakeholder Engagement Output
• Work performance
information
• Change requests
• Project management plan
updates
•...
Quiz
Module Reviews
References
• [PMBOK6] – The PMBOK 6th edition from pmi.org
• [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th
edition from RMC P...
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Project Stakeholder Management - PMBOK6

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The concepts and processes on how to perform project stakeholder management according to PMBOK Guide 6th edition. You'll find key concepts and terms, identify stakeholders, plan stakeholder management, manage stakeholders, and monitor stakeholders.

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Project Stakeholder Management - PMBOK6

  1. 1. Module 13 Project Stakeholder Management Agus Suhanto
  2. 2. Module Overview • Lesson 1: Key Concepts & Terms • Lesson 2: Plan Stakeholder Engagement • Lesson 3: Manage Stakeholder Engagement • Lesson 4: Monitor Stakeholder Engagement
  3. 3. Lesson 1: Key Concepts & Terms • Project Stakeholder Management • Project Stakeholder Management Processes • Key Terms • Trends & Emerging Practices • Tailoring Considerations • Considerations for Adaptive Environment
  4. 4. Project Stakeholder Management • Project stakeholder management is the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations in project decisions and execution.
  5. 5. Project Stakeholder Management Processes • Identify Stakeholders • Plan Stakeholder Engagement • Manage Stakeholder Engagement Engagement • Monitor Stakeholder Engagement Engagement
  6. 6. Key Terms • Stakeholder: persons or group of people who are impacted or can impact the project in a positive or negative way.
  7. 7. Trends & Emerging Practices • Identifying all stakeholders. • Team members are involved in stakeholder engagement activities. • Reviewing the stakeholder community regularly. • Co-creation • Capturing the value of effective stakeholder engagement.
  8. 8. Tailoring Considerations • Stakeholder diversity. • Complexity of stakeholder relationships. • Communication technology.
  9. 9. Considerations for Adaptive Environments • Agile approach requires active engagement and participation with project stakeholders. • Project team engages with stakeholders directly. • Agile approach promotes aggressive transparency.
  10. 10. Lesson 2: Identify Stakeholders • Identify Stakeholders Overview • Identify Stakeholders Data Flow • Identify Stakeholders Input • Identify Stakeholders Tools & Techniques • Identify Stakeholders Output
  11. 11. Identify Stakeholders Overview • Identify stakeholders is the process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success. • Key benefit: it enables the project team to identify the appropriate focus for engagement of each stakeholder or group of stakeholders.
  12. 12. Identify Stakeholders Data Flow
  13. 13. Identify Stakeholders Input • Project charter • Business documents • Business case • Benefits management plan • Project management plan • Communications management plan • Stakeholder engagement plan • Project documents • Change log • Issue log • Requirements documentation • Agreements • Enterprise environmental factors • Organizational process assets
  14. 14. Identify Stakeholders Tools & Techniques • Expert judgment • Data gathering • Questionnaires and surveys • Brainstorming • Brainstorming • Brainwriting • Data analysis • Stakeholder analysis • Document analysis • Data representation • Power/interest grid, power/influence grid, impact/influence grid • Stakeholder cube • Salience model • Directions of influence • Prioritization • Meetings
  15. 15. Identify Stakeholders Output • Project documents • Stakeholder register • Change requests • Project management plan updates • Requirements management plan • Communications management plan • Risk management plan • Stakeholder engagement plan • Project documents updates • Assumption log • Issue log • Risk register
  16. 16. Lesson 2: Plan Stakeholder Engagement • Plan Stakeholder Engagement Overview • Plan Stakeholder Engagement Data Flow • Plan Stakeholder Engagement Input • Plan Stakeholder Engagement Tools & Technique • Plan Stakeholder Engagement Output
  17. 17. Plan Stakeholder Engagement Overview • Plan stakeholder engagement is the process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project. • Key benefit: it provides an actionable plan to interact effectively with stakeholders.
  18. 18. Plan Stakeholder Engagement Data Flow
  19. 19. Plan Stakeholder Engagement Input • Project charter • Project management plan • Resource management plan • Communications management plan • Risk management plan • Project documents • Assumption log • Change log • Issue log • Project schedule • Risk register • Stakeholder register • Agreements • Enterprise environmental factors • Organizational process assets
  20. 20. Plan Stakeholder Engagement Tools & Techniques • Expert judgment • Data gathering • Benchmarking • Data analysis • Assumption and constraint analysis • Root cause analysis • Decision making • Prioritization / ranking • Data representation • Mind mapping • Stakeholder engagement assessment matrix • Meetings
  21. 21. Plan Stakeholder Engagement Output • Project management plan • Stakeholder engagement plan
  22. 22. Lesson 3: Manage Stakeholder Engagement • Manage Stakeholder Engagement Overview • Manage Stakeholder Engagement Data Flow • Manage Stakeholder Engagement Input • Manage Stakeholder Engagement Tools & Techniques • Manage Stakeholder Engagement Output
  23. 23. Manage Stakeholder Engagement Overview • Manage stakeholder engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. • Key benefit: it allows project manager to increase support and minimize resistance from stakeholders.
  24. 24. Manage Stakeholder Engagement Data Flow
  25. 25. Manage Stakeholder Engagement Input • Project management plan • Communications management plan • Risk management plan • Stakeholder engagement plan • Change management plan • Project documents • Change log • Issue log • Lessons learned register • Stakeholder register • Enterprise environmental factors • Organizational process assets
  26. 26. Manage Stakeholder Engagement Tools & Techniques • Expert judgment • Communication skills • Interpersonal and team skills • Conflict management • Cultural awareness • Negotiation • Observation / conversation • Political awareness • Ground rules • Meetings
  27. 27. Manage Stakeholder Engagement Output • Change requests • Project management plan updates • Communications management plan • Stakeholder engagement plan • Project document updates • Change log • Issue log • Lessons learned register • Stakeholder register
  28. 28. Lesson 4: Monitor Stakeholder Engagement • Monitor Stakeholder Engagement Overview • Monitor Stakeholder Engagement Data Flow • Monitor Stakeholder Engagement Input • Monitor Stakeholder Engagement Tools & Techniques • Monitor Stakeholder Engagement Output
  29. 29. Monitor Stakeholder Engagement Overview • Monitor stakeholder engagement is the process of monitoring project stakeholder relationship and tailoring strategies for engaging stakeholders through modification of engagement strategies and plan. • Key benefit: it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes.
  30. 30. Monitor Stakeholder Engagement Data Flow
  31. 31. Monitor Stakeholder Engagement Input • Project management plan • Resource management plan • Communications management plan • Stakeholder engagement plan • Project documents • Issue log • Lessons learned register • Project communications • Risk register • Stakeholder register • Work performance data • Enterprise environmental factors • Organizational process asset
  32. 32. Monitor Stakeholder Engagement Tools & Techniques • Data analysis • Alternative analysis • Root cause analysis • Stakeholder analysis • Decision making • Multicriteria decision analysis • Voting • Data representation • Stakeholder engagement assessment matrix • Communication skills • Feedback • Presentations • Interpersonal and team skills • Active listening • Cultural awareness • Leadership • Networking • Political awareness • Meetings
  33. 33. Monitor Stakeholder Engagement Output • Work performance information • Change requests • Project management plan updates • Resource management plan • Communications management plan • Stakeholder engagement plan • Project documents updates • Issue log • Lessons learned register • Risk register • Stakeholder register
  34. 34. Quiz
  35. 35. Module Reviews
  36. 36. References • [PMBOK6] – The PMBOK 6th edition from pmi.org • [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th edition from RMC Publications™

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