Email Etiquette 101 for yourCaribbean Internet Marketinghttp://www.sugarmillmedia.com
Top ten Caribbean Internet Marketing tips for email etiquetteSending and receiving email have become a part of our day-to-...
1. Review your Subject lineEverything starts here. Since this is the first thing that your emailrecipient reads– make it c...
2. Write like you talk.To rephrase how Peggy Duncan, said it, write properly. That means notext-like shortcuts in your mes...
3. Keep it brief, but not too briefLindsey Pollak, career and workplace expert, e-mail etiquetteconsultant, and author of ...
4. On exclamation points and CAPS LOCKNever use more than one exclamation point. Writing an email that says“Excellent!!!” ...
5. Emotional? Step away.I’m sure you have heard stories about employees sending outemotionally charged email about their b...
6. The e-mail elements: CC, BCC, and Reply AllMost articles discuss these separately. But to sum it all up, here’s whatyou...
7. Include a signatureSometimes, we send out emails to new contacts. Therefore, it’s alwaysbest to have a signature in you...
8. Auto-respond only when necessaryAuto-responders, or as Gmail calls them, Vacation Responders, areprimarily used to info...
9. Maintain PrivacyEmail can be forwarded to practically anyone without your knowledge.Therefore, it’s best to keep privat...
10. Talk to them – literallyIf you think what you are about to discuss in your email is long, or , ifthe conversation in y...
Sources:http://www.inc.com/guides/2010/06/email-etiquette.htmlhttp://lifehacker.com/5852936/how-to-effectively-use-email-a...
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Email Etiquette 101 for your Caribbean Internet Marketing

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Sending and receiving email have become a part of our day-to-day routine especially for business purposes. But sometimes, people forget about how to respond to their colleagues, customers, and associates properly. This in turn sends out a wrong signal to the recipient. We forget that the way we respond to an email reflects our company values as well. So, here are some do’s and don’ts in sending out emails to help your Caribbean internet marketing.

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Email Etiquette 101 for your Caribbean Internet Marketing

  1. 1. Email Etiquette 101 for yourCaribbean Internet Marketinghttp://www.sugarmillmedia.com
  2. 2. Top ten Caribbean Internet Marketing tips for email etiquetteSending and receiving email have become a part of our day-to-day routineespecially for business purposes. But sometimes, people forget about howto respond to their colleagues, customers, and associates properly. This inturn sends out a wrong signal to the recipient. We forget that the way werespond to an email reflects our company values as well. So, here aresome do’s and don’ts in sending out emails to help your Caribbeaninternet marketing.
  3. 3. 1. Review your Subject lineEverything starts here. Since this is the first thing that your emailrecipient reads– make it count. Peter Post, director of the Burlington,Vermont-based Emily Post Institute said that subject lines should bereasonably simple and descriptive of what you have writtenabout. Avoid cute or vague subject lines like “Check this out” or “Socool!!” Write professional, look professional. Peggy Duncan, personalproductivity expert and author of Conquer Email Overload with BetterHabits, Etiquette, and Outlook 2007 also said that your subject shouldmatch the content of your message. Don’t mislead your readers.Top ten Caribbean Internet Marketing tips for email etiquette
  4. 4. 2. Write like you talk.To rephrase how Peggy Duncan, said it, write properly. That means notext-like shortcuts in your message like “4 U” “C U”, “GR8” “BTW” oranything similar to that. Think of it this way, how would you write inyour formal business correspondence? That’s the way you should writeyour email.Top ten Caribbean Internet Marketing tips for email etiquette
  5. 5. 3. Keep it brief, but not too briefLindsey Pollak, career and workplace expert, e-mail etiquetteconsultant, and author of Getting From College to Career said that youshould state the purpose of the e-mail within the first two sentences.Make sure that when you look at what you’re sending, it doesn’t looklike a burden to read, especially for those sending out newsletters andthe like.When replying, do not fall for the trap of sending out an “OK” or“Thanks” response. If you feel that there is no need for you to reply toan email, spare the recipient the trouble. As a good practice, if youremail is simply about a confirmation or reminder, you may put “NoReply Necessary” at the top of your email, said Peggy Duncan. If youthink you need to send a confirmation email. Send one.Top ten Caribbean Internet Marketing tips for email etiquette
  6. 6. 4. On exclamation points and CAPS LOCKNever use more than one exclamation point. Writing an email that says“Excellent!!!” or “No!!!!” or WRITING AN EMAIL LIKE THIS TO YOURCLIENT makes you look rude, arrogant, or condescending. Alwayspractice proper capitalization.Top ten Caribbean Internet Marketing tips for email etiquette
  7. 7. 5. Emotional? Step away.I’m sure you have heard stories about employees sending outemotionally charged email about their boss or their job or somethingon the line. As a rule of thumb, never write an email when you areangry or highly emotional. Writing with an impaired judgment will onlyworsen the problem you are facing or even start one.Top ten Caribbean Internet Marketing tips for email etiquette
  8. 8. 6. The e-mail elements: CC, BCC, and Reply AllMost articles discuss these separately. But to sum it all up, here’s whatyou have to do: know when and why to use them. If they don’t need toknow about the conversation, spare them. We all have tons of emails toread.Top ten Caribbean Internet Marketing tips for email etiquette
  9. 9. 7. Include a signatureSometimes, we send out emails to new contacts. Therefore, it’s alwaysbest to have a signature in your email. Include your complete name,company, email address and other contact details you’d like to share.Try searching how you can add customized signatures in your emailprovider (Gmail, Yahoo!) or your email client (Outlook, MozillaThundebird)Top ten Caribbean Internet Marketing tips for email etiquette
  10. 10. 8. Auto-respond only when necessaryAuto-responders, or as Gmail calls them, Vacation Responders, areprimarily used to inform other that you are unable to get to your emailand will respond to them as soon as you can. Only activate them only inthe following circumstances:When you are on leave/vacationWhen you are REALLY swamped with emails and with work and havelittle to no time to check your email.It’s also good practice to tell these three things:That you’re sending an automatic responseWhy you’re sending itWhat the recipient should expect as a result (and what action theyshould take should you be, for example, on vacation and want them tocontact someone else)Top ten Caribbean Internet Marketing tips for email etiquette
  11. 11. 9. Maintain PrivacyEmail can be forwarded to practically anyone without your knowledge.Therefore, it’s best to keep private matters off your email. As JudithKallos, author of E-Mail Etiquette Made Easy, E-Mail: The Manual, andE-Mail: A Write It Well Guide, puts it, “Ask yourself if the topic beingdiscussed is something you’d write on company letterhead or post on abulletin board for all to see before clicking "send.Top ten Caribbean Internet Marketing tips for email etiquette
  12. 12. 10. Talk to them – literallyIf you think what you are about to discuss in your email is long, or , ifthe conversation in your email thread is starting to turn your scroll barto a scroll line, stop the email and pick up the phone or call him/her viaSkype. It’s still the best way to discuss lengthy matters about yourcompany. If you’re worried that you won’t be able to take note ofeverything you’ve discuss, add someone to take down notes or use arecording software like Pamela for Skype so you can review it later. If it’ssomething very urgent or you are about to deliver a bad news, betterdo it personally via phone call.In the end, your email reflects your company’s image andreputation. Practicing good email etiquette gives the impression thatyour company has high standards, deals with their clients andcustomers professionally and most of all, a business they can trust andrely on. So, review your Sent Items now and see what you need toimprove on. If ever you need help in your email distribution,management, and more, feel free to contact Sugarmill Media anytimeand we will respond to your queries as soon as we can.Top ten Caribbean Internet Marketing tips for email etiquette
  13. 13. Sources:http://www.inc.com/guides/2010/06/email-etiquette.htmlhttp://lifehacker.com/5852936/how-to-effectively-use-email-auto+responders-without-being-annoyinghttp://www.netmanners.com/368/5-essential-elements-of-every-email/Image: nokhoog_buchachon / FreeDigitalPhotos.netTop ten Caribbean Internet Marketing tips for email etiquette

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